Management Manager
Resume:
John R. Clinton
Bothell, WA 98021
Cell 425-***-**** *******@*******.***
CREDIT & COLLECTIONS ANALYST
Senior level Credit and Collections Analyst with a proven track record for managing large-scale collections activities in consumer, banking, agency, and commercial collections. Skillfully negotiate and enforce collections activities and expedites the clearance on delinquent accounts. Solid project coordination skills, research, analysis and accounting abilities; efficiently manages departmental operations. Strong organizational and people management skills. Proficient in NetSuite, Oracle and Salesforce
Areas of Expertise
Credit & Collections Management
Cash Flow Optimization
Regulatory Compliance
Negotiation
Staff Supervision & Training
Team-Training & Development
Research & Investigation
Risk Assessment & Prevention
Process Improvement
Operations Management
Issue Resolution
Key Skills Assessment
Strategic Performance – Create a credit risk management environment of an acceptable quality, in terms of established credit guidelines; developed sound, acceptable credit policies.
Client Management – Investigate and verify financial status and reputation of prospective customers applying for credit; reviewed credit references and Dunn and Bradstreet data to determine applicant suitability.
Professional Experience
TALENTWISE, Bothell, WA 10/2009 – 10/2015
Accounts Receivable Specialist
Retained as sole collections specialist for TalentWise in its infancy to handle all collection functions. Company has increased its staff from 30 to over 430. Monitored violations of credit policies and took appropriate action and compiled and reported all bad debts and credit losses on a quarterly basis; monitored delinquent accounts carefully and coordinated collections with third party contractors.
Key Accomplishments
Collaborated with team to switch accounting systems from Oracle to NetSuite and Salesforce.
Effectively coached and grew staff to7 team members.
Collection of all account sizes, from sole ownership to major fortune 500 accounts.
ARAMARK, Everett, WA 08/2008 – 09/2009
Collection Manager
Supervised collections, recovery and account ledgers for collection standards for the laundry division of Aramark using company accounting software; utilized phone techniques with the customers.
Key Accomplishments
Efficiently prepared monthly results, forecasts and financial analysis for management review.
Drove continuous improvement of daily operations and managed change effectively.
Called past due accounts successfully coordinated with driver sales team in methods to keep accounts current without losing goodwill.
CONTINENTAL WARRANTY, Lynnwood, WA 06/2005 -08/2008
Collection Manager
Accountable for operational and day-to day business development for Automobile Warranty company portfolio to support recovery of unpaid debt; maintained communication between the lending company and Continental management and focused on direct phone contact with customers.
Key Accomplishments
Reduced risk by ensuring all collection activities were conducted per federal and state regulations and keeping accurate records.
Improved collection efforts by identifying, analyzing, and recommending loss litigation opportunities.
Successfully trained coached, developed and managed collection team of 6 working directly with delinquent accounts.
Education & Training
Bachelor of Arts in History and Economics
Washington State University, Pullman, WA
Affiliations
Lions Club International, Past District Governor,
District 19-B, 2014-15. Governor of 38 Lions Clubs in King and Snohomish Counties.
Active with Mill Creek Lions Club.
Affiliated for over 30 years.
Life long association with Boy Scouts of America.
Now active at District Level. Primarily the Eagle
Scout advancement board, and other District needs.
Honors include Silver Beaver Award
District Award of Merit, Scouters Key,
Earned rank of Eagle Scout as youth.
Contact this candidate