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Management Manager

Bothell, Washington, United States
January 10, 2017

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John R. Clinton

**** ***** **. *.*.

Bothell, WA 98021


Cell 425-***-****


Senior level Credit and Collections Analyst with a proven track record for managing large-scale collections activities in consumer, banking, agency, and commercial collections. Skillfully negotiate and enforce collections activities and expedites the clearance on delinquent accounts. Solid project coordination skills, research, analysis and accounting abilities; efficiently manages departmental operations. Strong organizational and people management skills. Proficient in NetSuite, Oracle and Salesforce

Areas of Expertise

Credit & Collections Management

Cash Flow Optimization

Regulatory Compliance


Staff Supervision & Training

Team-Training & Development

Research & Investigation

Risk Assessment & Prevention

Process Improvement

Operations Management

Issue Resolution

Key Skills Assessment

Strategic Performance – Create a credit risk management environment of an acceptable quality, in terms of established credit guidelines; developed sound, acceptable credit policies.

Client Management – Investigate and verify financial status and reputation of prospective customers applying for credit; reviewed credit references and Dunn and Bradstreet data to determine applicant suitability.

Professional Experience

TALENTWISE, Bothell, WA 10/2009 – 10/2015

Accounts Receivable Specialist

Retained as sole collections specialist for TalentWise in its infancy to handle all collection functions. Company has increased its staff from 30 to over 430. Monitored violations of credit policies and took appropriate action and compiled and reported all bad debts and credit losses on a quarterly basis; monitored delinquent accounts carefully and coordinated collections with third party contractors.

Key Accomplishments

Collaborated with team to switch accounting systems from Oracle to NetSuite and Salesforce.

Effectively coached and grew staff to7 team members.

Collection of all account sizes, from sole ownership to major fortune 500 accounts.

ARAMARK, Everett, WA 08/2008 – 09/2009

Collection Manager

Supervised collections, recovery and account ledgers for collection standards for the laundry division of Aramark using company accounting software; utilized phone techniques with the customers.

Key Accomplishments

Efficiently prepared monthly results, forecasts and financial analysis for management review.

Drove continuous improvement of daily operations and managed change effectively.

Called past due accounts successfully coordinated with driver sales team in methods to keep accounts current without losing goodwill.

CONTINENTAL WARRANTY, Lynnwood, WA 06/2005 -08/2008

Collection Manager

Accountable for operational and day-to day business development for Automobile Warranty company portfolio to support recovery of unpaid debt; maintained communication between the lending company and Continental management and focused on direct phone contact with customers.

Key Accomplishments

Reduced risk by ensuring all collection activities were conducted per federal and state regulations and keeping accurate records.

Improved collection efforts by identifying, analyzing, and recommending loss litigation opportunities.

Successfully trained coached, developed and managed collection team of 6 working directly with delinquent accounts.

Education & Training

Bachelor of Arts in History and Economics

Washington State University, Pullman, WA


Lions Club International, Past District Governor,

District 19-B, 2014-15. Governor of 38 Lions Clubs in King and Snohomish Counties.

Active with Mill Creek Lions Club.

Affiliated for over 30 years.

Life long association with Boy Scouts of America.

Now active at District Level. Primarily the Eagle

Scout advancement board, and other District needs.

Honors include Silver Beaver Award

District Award of Merit, Scouters Key,

Earned rank of Eagle Scout as youth.

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