Systems and Solutions Engineer

GEORGE KALISSE

Telephone: 647-***-****

Address: Unit 411- 570 Bay St. Toronto, ON M5G 0B2, Canada

Email: *************@*****.***

TECHNICAL EXPERTISE

Operating Systems: Windows Server, Linux (RedHat & Debian) Servers. Good grasp the command line. Task automation via Shell and Batch Scripting.

Networking and Network Services: TCP/IP, UDP/IP, DHCP, DNS, FTP, NTP, SSH, Routing & Switching, OSPF, EIGRP, RIP, VLANs, inter-VLAN routing, Multicast PIM-SM, NAT, LAN/WAN CPE Config (ADSL2+).

Database: MySQL, MS SQL, SQL Queries, Relational Database, DB Backups.

Virtualization Technologies: VMware ESXi Hypervisor, WorkStation, & Player.

High Familiarity with SAN Storage and Networks, RAID Config, Clustering Services, Docker, LVM.

Applications: Network Management, Service Provisioning, Wireshark, SOAPUI.

Programing Skills: Java.

Others: Install and maintain Java and Apache Tomcat.

Courses: CCNA, RCHSA.

PROFESSIONAL EXPERIENCE

ROGERS

Nov 2015 – Dec 2016 Platform Support Specialist (Video)

Generated daily reports from Applications to assess performance.

Produced Windows Batch scripts to modify XML file content.

Resolved application generated errors regarding video processing workflows and content distribution - Work and effort Acknowledged by my Manager for results.

Performed content testing against video specification (verify Codec, Format, Container, bitrates … etc).

TAWASOL

Roles and responsibilities at Tawasol where always accumulative during promotions, never exempted.

Jan 2014 – June 2015 Solutions Consultant (Broadband Applications and Services)

Served as point of main contact on all technical inquiries and consultancy.

Supervised project implementation, reviewed work, and communicated directions to team members and peers.

Produced functional and technical specification write-ups for IPTV/OTT Tender documents.

Attended to Tender biddings and technical compliancy matrixes.

Reviewed technical proposals and design documents from vendors.

Managed products, pricelists, and vendor relationships.

Liaised with vendors and clients regarding support contracts and Software license renewals.

Managed technical escalations and customer inquiries.

Evaluated emerging technologies and assessed 3rd party platforms.

Supported the logistics department in the ordering/delivery of industry-related products.

Sept 2011 – Dec 2013 Systems Engineer

Performed site surveys to plan deployments and implementations.

Provided 2nd and 3rd level support (hands-on troubleshooting), followed up on open customer tickets, and liaise with vendors for problem resolution, if required.

Escalated customer concerns and application bugs to management and vendors as per Support contracts.

Proactively maintained customers’ installed systems and infrastructure to ensure availability.

Managed & prioritized multiple work assignments with minimal supervision.

Created technical documentation to ensure efficient planning and execution of installations/upgrades.

Prepared Hands-on technical workshops to newly enrolled personnel.

Articulated technical concepts to non-technical individuals.

Apr 2010 – Aug 2011 Technical Support Engineer

Installed, configured, tested, and commissioned server hardware, network appliances, software applications, and upgrade patches.

Write and maintain custom scripts for log file rotation and database archiving.

Manage & prioritize multiple work assignments with minimal supervision.

Attended to customer queries/complaints and offered solutions.

Set up test environments that mirror site's production network.

Resolved issues related to systems, networks, and applications, both remotely and on site.

Maintain and improve technical documentation associated with supported client environments.

Demonstrated excellent customer support skills through all levels of communication.

PRIMETEL

July 2009 – Aug 2009 Intern Engineer

Installed fiber street cabinets, and transferred cabinet location information to GeoMedia Professional.

EDUCATION

Aug 2005 - Jan 2010 University of Jordan

B.Sc in Electrical Engineering (Communications Specialization)

LANGUAGE SKILLS, AWARDS & HOBBIES

English & Arabic (fluent), and French (fair proficiency)

2nd Prize award in the National Graduation Projects competition for Electrical Engineers.

Kick Boxing, Boxing, Karate (2nd degree Black belt 2), Squash, Swimming, Basketball, Swing Dancing, and playing the guitar.

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