Customer Service Representative
Resume:
Houston, TX
Fort Worth, TX
Cory Powell
Professional Summary
Skills
Experience
Wireperson/Assembler
Powell Industries
Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment.
Clean parts, using cleaning solutions, air hoses, and cloths. Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions.
Measure and adjust voltages to specified values to determine operational accuracy of instruments.
Position, align, or adjust workpieces or electrical parts to facilitate wiring or assembly.
Drill or tap holes in specified equipment locations to mount control units or to provide openings for elements, wiring, or instruments. Confer with supervisors or engineers to plan or review work activities or to resolve production problems.
Distribute materials, supplies, or subassemblies to work areas. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Inventory and order materials, supplies, and services. Count, weight, measure, or organize materials.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Use computers to organize and locate inventory, and operate spreadsheet and word processing software.
Lead Customer Service Representative
Unicor Industries
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
7526 Martin Luther King Junior Boulevard, Houston, TX 77033 ************@*****.***
Ph: 832-***-****
Oct 2008
Fort Worth, TX
Odessa, TX
Fort Worth, TX
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures. Make copies of correspondence or other printed material. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Provide services to customers, such as order placement or account information.
Conduct searches to find needed information, using such sources as the Internet.
Learn to operate new office technologies as they are developed and implemented.
Supervise other clerical staff and provide training and orientation to new staff.
Train and assist staff with computer usage.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Update directory information.
Education
GED: General Education
Tarrant County College
High School Diploma
Permian High School
Associate of Arts: Business Management
Tarrant County College
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