Desktop Support Active Directory

Ricardo Arias

Aurora, IL ***** ● 630-***-**** ● ***************@*******.***

https://www.linkedin.com/in/ricardo-arias-5812a72

http://community.spiceworks.com/people/ricardoarias

Accomplished network, systems and security administrator with over six years of proven success in administration, analysis, implementation, project management and support of networks, Exchange, SQL, Windows and Linux server infrastructures. Experience in systems and network security, incident analysis and recovery. Supporting cloud migration, SEO optimization, content management, web administration, DBA management, web/app development, and security.

HIGHLIGHTS OF IT SKILLS

LAN/WAN/NOC Administration

Project Management

Windows/SQL/SharePoint/

Exchange Administration

Productivity Improvement

Scripting, Inventory, Help Desk

Intrusion Detection

Technical Support

Systems Install/Configuration/

Upgrade

Security Solution

Remote Control

Package/Protocol Analysis

PowerShell Scripting

SQL/MVC/Agile

Database Design & Management

Log Analysis

Content Management

VPN Administration

Training & Mentoring

PCI Compliance

Penetration Testing

TECHNICAL EXPERTISE

Windows (All Versions)

C#, ASP Classic, .NET, MVC, TFS

SQL Server 2008/2012, Oracle

TCP/IP, DNS, DHCP, HTTP

Symantec, Mckafee, Malware bytes

Wireshark, Onion Server, Snort, Nessus

Barracuda/Cisco/Sonicwall/sophos Firewall, Web filter, Switches, Routers, Message Archiver

Linux Centos,Ubuntu, MAC OS

Microsoft Azure, Google Cloud, Spiceworks/WhatsUp Gold

PowerShell Scripting

Desktop Central

Active Directory(AD), GPO, IIS, DFS

Exchange 2007/2010/ 2013

Blackberry, IPhone, Android, MDM, VoIP

Hyper-V/VMWare 5.x

Cisco, NAS/SAN, EMC,

Lenovo, Dell, HP Blade

Canon, HP Printers

PROFESSIONAL EXPERIENCE

SENTINEL/G&W ELECTRIC Bolingbrook, IL 4/2016 to Present

Windows System Administrator

Managed and led network security, intrusion detection and prevention System(IDS), administration and support of Windows 7/2003/2008/2012 over VMware 5.5/6.0. Azure cloud, Appriver, Office 2007/365. Cisco CUCM Administration, Cisco Firewall, Active Directory (AD)/GPO/DNS/DHCP/IIS/LAN/WAN/VPN. Network monitoring using SpiceWorks, KACE 1000. Desktop support Level 2/3 Support using Goverlan, RDS, and Goto Meeting. Log analysis using WireShark. Cleanup Exchange 2010 and Integration of AD with 3rd party apps using PowerShell

Key Accomplishments:

Complete evaluation and reconfiguration of the entire Windows/Exchange infrastructure.

Responsible for the day to day support of all manufacturing environment with high levels of Internal Customer satisfaction.

Q1 TECHNOLOGIES Aurora, IL 4/2014 to 4/2016

Windows System Administrator

Managed and led network security, intrusion detection and prevention (IDS) for a Bank and two medium size companies. VMware/Hyper-v Virtualization. System administration and support of Windows 2003/2008/2012; SharePoint 2013 and MAC servers. CUCM, Voip Cisco Be6000/UC540; Network Administration Sophos/Sonicwall/Cisco Firewall, Active Directory (AD)/GPO/DNS/DHCP/IIS/LAN/WAN/VPN; Barracuda Message Archiver. Network monitor using SpiceWorks, WhatsUp Gold and Service Desktop support Level 2/3 Support using RDS; TeamViewer, Webex, Goto Meeting. Log analysis using WireShark.

Key Accomplishments:

Completed an evaluation and reconfiguration of the entire client company’s Windows/Exchange infrastructure.

Completed server migration for Windows 2003/2008 to Windows 2012R2 servers.

Completed migration from Exchange 2007 to Exchange 2013.

Completed the whole Q1tech moving of the network infrastructure in one week without downtime.

Completed the migration from Mac Email to Exchange 2013, Achieve PCI Compliance.

EVANCE BUSINESS SERVICES Naperville, IL 6/2013 to 4/2014

Systems Administrator

Provided system administration and support for Windows Azure, Google Apps, Cisco, Active Directory(AD)/GPO/DNS/IIS, Network Operating Center (NOC), LAN/WAN/VPN /HYPER-V. Intrusion detection and prevention (IDP) monitoring and control. Maintained web and cloud servers set; C# development, Web crawling and PowerShell scripting for end to end automation using different embedded technologies like .net, WMI, different adapters.

Key Accomplishments:

Completed theconfiguration of the entire company’s Windows/SQL infrastructure, including setting up all the Cloud Services over Windows Azure, on time and within budget.

Spear-headed the research and implementation of hosting, VoIP and email systems using Google Cloud Solution.

Led training and internal rollout of multiple cloud services within the company.

Managed all the network software including security policies and intrusion detection (IDP).

Built infrastructure for data-mart and worked with development team on web crawling techniques in C#.

Performed Quality Assurance (QA) on the Evance Apps which included version management for the web development by using TFS Server integrated with SharePoint

Implemented a content management strategy which led to 50% improvement of SEO of company website.

STAFFLOGIX Naperville, IL 6/2011 to 6/2013

System Administrator / Technology Lead / Helpdesk Manager.

Provided system administration and support for a national company with more than 100 users in over 15 locations. In charge of Windows Servers, SQL Server, Exchange, Cisco, AD/GPM/DNS, Network Operating Center (NOC), LAN/WAN/VPN, and HYPER-V administration. Implemented intrusion detection and prevention (IDP) monitoring. Set up; web and cloud servers, wireless access points and Link balancers management and control. PowerShell scripting for automated backups and monitoring systems, AD and Exchange logs.

Key Accomplishments:

Manage a large-scale VoIP upgrade and network consolidation which reduced the communications expenses by more than $250K per year.

Renegotiated and consolidated enterprise wide into one corporate wireless plan, that resulted in $40K annual saving.

Implemented dual network infrastructure using Barracuda Link Balancer, providing 99.99% network realiability. Virtualizing all production and SQL servers. Corrected server configurations and reconfigured all server room infrastructure.

Modernized the IT network with stronger security by using Barracuda Cloud services, Web filters, Cisco firewall and Open DNS. Stabilized, expanded and protected client network and PC environment by using cloud Barracuda Web filter, Malware bytes and Symantec Antivirus.

Drove a 70% cut expenses migrating from BES to IPhone using Mass360 and MAC Server as MDM.

ADDITIONAL IT EXPERIENCE

TCC Commuinications

Alexian Brothers Hospitals

JP Morgan/Chase/Bank One – IL

Desktop Support Technician 11/ 2006 – 05/2011

PC Technician / Desktop Support 09/2005 to 09/2006

PC Technician / Desktop Support 09/2001 to 09/2005

EKI Consulting - Chicago IL

Lotus Notes Consultant 02/2001 to 09/2001

EDUCATION & CERTIFICATIONS

Bachelor of Science in Computer Science minor in Information Systems (CIS), 2000

Manuela Beltran University Bogota, Colombia, S.A.

Associate Degree in Computer Science minor Computer Programming, 1992

Centro Colombo Andino Bogota, Colombia, S.A.

Security and Penetration testing – Chicago, IL - Cyber Aces/SANS Institute. 2014

Ethical Hacking SANS institute 2014, Udemy 2016

A+ (Comptia, 2011),

Microsoft Windows 7 (Brainbench, 2013), Office 2010 (Brainbench, 2013)

Cisco Small Business Engineer (vue.com, 2015)

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