Barbara Blake

*** ******** ****

Fall River, MA *2721

Phone: 508-***-****

QUALIFICATION Customer Service manager, Work independently with minimal supervision.

EDUCATION

**** – 2005 The Salter School

Medical Billing & Coding

1978 -1980 BMC Durfee High School

EMPLOYMENT Doherty’s Ale House Warwick, RI 02888

2016 – Present Hostess

Cerebral Palsy of Massachusetts Stoughton, MA 02072

2010–2016 Personal Care Aid

Light housekeeping, meal preparation, Assistance in feeding, Medication and appointment reminders, Shopping, Errands, Transportation to Appointment, Assistance with bathing, grooming and dressing, Assistance with toileting and incontinence, dementia care

Citizens Bank East Providence RI 02915

1996-2010 CSG OPS Clerk V

Notify Funding, First Fax, Peregrine, Analysis, Coin & Currency, Customer Service, Internal transfers, Chase Billing, First Fax Billing, Lockbox Billing

Chase Controlled Disbursement, Chase Clearing, Deposit Reporting, Fed line PC (Sweep to Line) Adjustment and rebates.

Proof Operator encoding cash deposits debits batch work that comes from branches and reorders.

In clearing proof operator batch and verify incoming clearing work from clearing

House from affiliated banks.

Sorter room operate the IBM 3890 check reader sorter using Super MICR and Vector 3000 software.

In clearing clerk keying rejected items for incoming clearing balance and verify all bank charge, wire for banks balance PLOC/Visa checks and matching with appropriate reports.

Help customers and branches with problems

Sort and file checks, signature cards, preparation of statement and miscellaneous duties.

Campaign account, Iolta, Ioreta, Duel Signature

Received cash awards and star performance

Filmed and research on US saving bonds

BCD tickets when job required

Macy’s Swansea MA 02777

1988-1992

2001 – 2006

Customer Service, Jordan Marsh / Macy*s

Processing.

Help customer, Deposits, RTV(Return To Vendor)

Answer phone, take messages, transfer calls to departments

Data Entry, Bridal Registry, Receiving

Transfers, price changes, fax, breakage reports, mail, forms

Markdowns,

Helping Management

Customer Service Manager

Classes

Achieving WOW Customer Service

What Matters Most (The Franklin Covey Day Planner)

Managing Your Priorities

Personal Accountability (What’s In It for me?)

Micro Soft Word

Excel

Power Point

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