Technical Support Data
Resume:
Michael M. Nguyen
*********@*********.***
JOB DESCRIPTION:
Genentech : Backup Consultant. 10/2015 – 06/2016
Support Netbackup, Networker and NetVault on all backup operational related.
Support NBU enterprise daily health checks Backup issues/problems and incident tickets.
Experience in deploying and supporting Veritas Netbackup 7.6.3.2 enterprise environment
Experience in supporting and expansion EMC Data domain/Isilon One file System.
Knowledge of TCP/IP, storage NDMP and troubleshoot issue, Unix/Linux and Windows.
Experience installed and backup/recovery in BMR.
LUCASFILM INC: Netbackup Consultant - San Francisco: 10/2012-09/2015
Experience in installing and administration of enterprise Netbbackup Master, Media servers and clients.
Expertise in designing and implementing Netbackup V 6.5, 7.1, and solutions for various client platforms such as Solaris, Windows, SQL, Oracle, and Linux, NDMP, SLP and media management.
Strong understanding of netbackup error codes, troubleshooting, and solutions for backup/restore processes.
Expertise in day-to-day operations on NBU server and media. Technical support on incidents/resolution.
Experience audit changed and managed backup policy, tape drive and media, used shell scripting.
Performed design and setup, configured Cisco MDS Fabric San Switches.
Knowledge on EMC Data Domain, EMC Isilon Storage, Vmware, Vsphere.
Performed Media Library on Quantum I6000 Robotic Operations.
Performed backup recovery types NDMP, VMWare, MS Exchange, Oracle and multi-files type clients.
EMC/ California Public Employees' Retirement System (CalPERS): Backup Administrator/ Batch Analyst: 3/11 – 8/12. Sacramento
Management EMC Networker, TSM, and NetVault on data protection and managements activities.
Batch process scheduling, monitoring, recovery (rerun failed jobs), environment status reporting, problem identification, resolution, and escalation.
Experience in Unix operations system concepts and commands, including backup&recovery, FTP, and
Secured SFTP File transfers.
Develop corresponding operations and support procedures for batch schedule and jobs
Knowledgeable on NDMP, NetApp, VTL, LTO-3/Library, SAN Storage Nodes, NFS, Brocade Switch.
Responds to production alerts 24/7 involving multiple software system components, using background, experience and established procedures to resolve issues and restore services as quickly as possible
Performs routine backup Policy changes, ensures all backups properly run and completed on time.
Restores will be processed within mutually agreed to timeframes.
Audited backup policies and ensure integrity of data backup and recover activity.
Analyze and resolve of escalation problems within defined SLA.
Deloitte/ California Department of Child Support Services: Batch Analyst 1/11 – 3/11. Sacramento
Batch process scheduling, monitoring, recovery (rerun failed jobs), environment status reporting, problem identification, resolution, and escalation. Experience in Unix files FTP, and Secured SFTP.
IBM 3/08 – 1/11 – Enterprise Netbackup Backup Administration. San Jose
Responsible for the installation, implementation, and ongoing management of the backup infrastructure servers, and was part of a dedicated storage team that worked closely with other engineering teams.
Provided technical support for all backup management related activities.
Acted as a liaison to other departments, representing the backup team on all technical matters related to storage data recovery management issues.
Implemented solutions, managed change, and provisioned storage in a large-scale, mission-critical, multi-tb storage environment.
Assisted in training personnel and provided support on all-levels of escalation including operational engineers and hosting customers.
Managed backups schedule, policy, NDMP, NetApp/EMC filers, Windows, Solaris, and Linux to ensure integrity of backup/recovery activities.
Case Central 06/07 – 03/08 - Backup Administrator. San Francisco
Managed backup environment included Netbackup, Data Domain, Networker, Windows, Solaris, Linux.
Installed configured and managed all backup servers, clients, and agents.
Managed disks to disks backup environment using Data Domain Deduplication.
Environment included Windows, Exchange, SQL, Share Point, Oracle Database, Active Directory, Management CIFS, and NFS.
Engaged in support with vendors to troubleshoot problems until issue were resolved and documented.
Hitachi Data System 10/06 – 06/07 - Backup Administrator. San Jose
Responsible monitor and troubleshoot issues related to backup and recovery.
Installed and configured backup software on linux, solaris, aix, and windows.
Archiving, auditing, scheduling Commvault backup policies.
Yahoo! 04/06 – 10/06 - Backup Administrator. Sunnyvale
Responsible for backup auditer data/recovery issues.
Utilized backup software applications such as Bakbone/NetVault, Galaxy/Commvault,
Symantec Netbackup, knowledgeable of SAN Storage, Data Domain.
Northrop/Grumman 09/05-04/06 - Backup & UNIX Administrator. San Jose
Provide support for all enterprise backup servers /clients and libraries.
Netbackup (Symantec), Networker, and Commvault backup application.
Philips Semiconductor 1996-2004 - Data Center And Open VMS Administration. San Jose
Experience working with Legato/Networker, Veritas NetBackup NDMP mainly in a Unix environment on an enterprise level. And OS VAX Open VMS.
Sun Solaris, HP-UX, Windows, Netapp SAN storage, and performing system administration, operating system maintenance and support in a multi-vendor computing environment, shell scripting, etc.
Accurately documented all operations, processes and procedures for backups within the environment. Performed upgrades, and maintenance as required.
VLSI Logic 1988 - 1996 - Data Center Systems Admin HU-UX (VAX) Open VMS. San Jose
EDUCATION: Bachelor’s degree in computer science from DE ANZA College San Jose, CA.
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