Love Roxanne D. Viacrucis

** *** ***** *****, *******,

Cebu City 6000

Contact: +63-939-*******

Email: acx6tj@r.postjobfree.com

Objective:

To innovate myself into another level of responsibility which the company and me can benefit.

Skills:

Clear Communication Skills

Knowledgeable

Data Entry and Basic Computer Skills

Ability to Use "Positive Language

Ability to Memorize Protocol and Guidelines

Organizational skills

Ability to Memorize Protocol and Guidelines

Flexible

Time Management Skills

Ability to Identify and Anticipate need

Goal Oriented

Great work ethics

Willingness to Learn

Work Experience:

Sales and Service Specialist

Convergys

October 19, 2009 to Present

• Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call.

• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

• Maintain broad knowledge of products, pricing, promotions, and procedures

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs')

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and sales performance

• Answer billing questions by talking through components of customer accounts.

Educational Background:

Xavier University-Ateneo de Cagayan

Course: Business Management

2003-2004

Capitol University

Course: Computer Science

2004-2005

Capitol University

Course: Bachelor of Science in Nursing

2005-2008

Cebu Institute of Technology University

Course: Business Administration Major in General Business Management

2016-2017

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