Customer Service Representative

Rachel Redding

P.O. Box ****** -- West Palm Beach, FL 33422 – *************@*****.*** – 561-***-****

Customer Service Agent

Organization – Detail Oriented – Conflict Resolution – Reliability – Integrity – Leadership

Professional Experience

Fisher Scientific

April 2008 – Present

Senior Site Specialist

Fort Lauderdale, FL

Essential Duties and Responsibilities:

There is a primarily focus on service delivery excellence for customers of Fisher Scientific. As a front-line representative for the company, this position directly influences customer allegiance. Professionalism and courtesy are paramount amongst all other duties. Extensive interaction with direct customers ensures that my commitments to their needs are met. Specific activities relative to the job function include: inventory management, creating customer files, greeting customers on a daily basis, up-selling and extensive follow-up. Duties also include the following:

Independently making decisions and utilizing available resources to meet the customers’ needs.

Follow well defined procedures as outlined by Best Practices & company work instructions.

Listening to customer concerns, effectively diffusing dissatisfaction and

quickly identifying a positive course of action.

Analyze/ maintain and reconcile customer accounts.

Working directly with a diverse cross functional team.

Receive and deliver special orders and requests from customers.

Demonstrating full company knowledge to customers and vendors alike.

Palm Beach County

September 2003 - 2009

Customer Support Specialist

West Palm Beach, FL

Heavy inbound calls.

Daily activation of new accounts for county water and sewage usage

Research accounts for accurate payments to maintain or cancel existing service

Prepare service orders for field technicians to read meters for new clients

Research property information at the county clerk’s office

Assisting clients with regulating usage according to county standards and policies

provide daily reports and log sheets for all inbound and outbound to quality assurance

received payments via internet and drop box

. Process internet orders

Palm Beach Blood Bank

January 2001 - September 2003

Distribution Technician

West Palm Beach, FL

Shipping and receiving of live blood products

Heavy data entry

Hourly inventory of stock

Daily interactions with the public and customer

Switchboard & heavy inbound calls

Expediting services for hospitals and doctors

Communication with transporters, depending solely upon dispatch

Daily scheduling of flights and pick-ups for transfer of products

Brooklyn Union Gas

August 1999 - December 2000

Customer Service Representative

Brooklyn, NY

Initiate and termination of accounts

Classification of services provided to new clients

reviewed and verified all reports of inspection before installation of services

meter reading

Education

Palm Beach State College, Associate of the Arts program

John I. Leonard High School Diploma

June 1998 Graduation

Greenacres, FL

Objective:

To provide progressively responsible customer service, and build a firm rapport with customers, and company employed with.

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