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Manager Customer Service

Kenosha, Wisconsin, United States
January 09, 2017

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Russell A. Gename

****-**** ******, *******, ** *3142

262-***-**** /Cell 262-***-**** /


Specializing in implementation of cost saving initiatives, including developing processes and procedures for manufacturing and quality programs. Possesses outstanding interpersonal skills that empower employees to increase productivity, and ensure quality products and customer service.

Training & Leadership / Performance Improvement / Team Building /Strategic Planning


Plant Manager Jan 2011 – Nov 2016

Deluxe Stitcher Company, Inc. Franklin Park, IL

Developed operating plans and schedules for manufacturing operations.

Supervised employees in manufacturing, assembly, shipping and receiving.

Created cell concepts for product flow.

Implemented a team quality program for all of manufactured parts with a sign off procedure.

Organized internal committee to develop and implement a safety program.

Managed the move of the facility and negotiated with electricians and general contractors to ensure all equipment and machines were moved and in compliance with all regulations.

Operations Manager / Quality Manager / Purchasing Manager 1997 – 2011

ISP Stitching & Bindery Products Racine, WI

Restructured and created new product flow design resulting in savings of 30 % annually

Implemented Total Quality Management program in-line with ISO 9000 Quality Program guidelines ensured customer satisfaction and reduced product returns by 70 %.

Analyzed employee movements and created efficiency improvements of 35 % in product build cycle by creating ergonomically correct workstations.

Developed cell concept for product flow resulting in an 18 % improvement in plant efficiency in first year of implementation


Vice President of Operations Global Technology Systems, Trevor, WI

Quality Engineer Chrysler Corporation, Kenosha, WI

Owner and Manager Gename’s Deli, Kenosha, WI


Business Management Major - University of Wisconsin-Whitewater, Whitewater, WI

Training and Special Skills – Company Sponsored

ISO, SPC, team building

Chrysler Corporation Quality Engineering Program

Graduate of Seminars covering Leadership, Management, Coaching, Problem Solving, Communications, Safety and Environmental Issues


Active member / Fundraising Committee – Shrine Club, Kenosha, WI

Active member / Benevolence Committee / former Deacon – Local Church, Kenosha, WI

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