Customer Service Safety Officer

Location:

Posted:

January 09, 2017

Resume:

Dear Sir / Madame,

My name is Seán O’ Donoghue, and I would like to apply for the position advertised with your company. I am a college graduate with an honours bachelor’s degree in Sustainable Energy Engineering. As can be seen from my attached CV I have approximately 18 month’s industry related experience and I am looking to progress this further.

I have a work Visa and can legally work in Canada, which can be verified with visa documentation if required. I am arriving in Vancouver on the 16th of January and am looking to start immediately. From previous employment positions I have experience with data analysis, AutoCAD, reporting to management, risk / safety assessments, training and auditing, most if not all of which I think can be applied to the advertised post. In my last role as an environmental health and safety officer these were all skills that I used on a weekly basis. My role included corresponding with the EPA, drafting reports for management, enforcing health and safety on site with other employees on site, taking water samples and odour monitoring. Previous to this post I worked with the EPA on a student placement and I found that in the safety officer role I was corresponding with former colleges in the EPA a work-related manner which I found hugely educational. This for me reinforced the student placement experience as well as the material studied in college and was an experience I really enjoyed.

I am an enthusiastic, creative and an outgoing person with excellent communication and interpersonal skills. I bring a lot of energy and a solid work rate to the work place and would appreciate the opportunity to discuss further my candidacy for the role be this in person when I arrive or via skype.

I look forward to hearing from you in the near future.

Yours Faithfully

Skills Profile

Communication: Very strong interpersonal skills and adapts well when working as part of a team, developed whilst playing rugby and also previous work experiences including working in a pub, call centre and the listed experiences seen below..

Organisation: Strong time management as well as prioritising abilities developed whilst in various positions of employment outlined below and also in meeting deadlines with college / work reports and projects.

Customer Service: Strong ability to remember orders under pressure, and accommodate demanding customers / clients in a professional manner.

IT: Proficient in the use of internet and e-mails, Microsoft word, power-point, endnote, excel and a various range of other more specialised software programs.

Education

2010: Leaving certificate, St. Gobans College, Bantry, Co.Cork.

Achieved 400 points.

2010-2014: BEng Honors bachelor degree (level 8) in Sustainable Energy Engineering,

Cork Institute of Technology.

Core Modules:

Sustainability Engineering.

Renewable Energy Systems.

Wind energy.

Mechanics of machines.

Instrumentation Calibration.

Energy System Modelling.

AutoCAD.

Energy and the Environment studies

Ocean & Hydroelectrical Energy.

Project Management.

Building services.

Climate change & Energy.

Energy management.

Commercial BER.

Solar Energy.

Automatic Process Control.

Process Thermal Energy Networks.

Sensor Technology.

Product Design.

Thermofluids.

Control & Instrumentation.

Material Science.

Construction Technology.

Final Year Project:

Consisted of an in depth analysis of Irelands waste disposal capacity/ utilisation potential. This project involved:

Data collection and analysis.

Construction of an energy model.

Proposed 2 potential options;

1.)To clean the gas for electrical generation and exportation to the national grid.

2.)Installation of CHP unit to produce both electricity for export and heat for district heating.

Research into case studies of utilisation at landfill sites.

Required communicating with various landfill operators and the EPA.

Conducting financial feasibility and C02 / energy saving to the national grid for such a proposal.

Current Work Experience

13th November 2015 – 11th November (1 year) – Environmental Health & Safety officer for Country Clean recycling, John F

Connolly Road, Churchfield, Cork. Ireland.

Assisted the EHS manager in maintaining the Health & Safety management system (OHSAS 18001).

Preparation of health and safety plans and risk assessments.

Conducting site audits and reporting.

Carry out and document environmental & health and safety checks.

Keep records of trainings, incidents, accidents and producing statistics for senior management.

Document and investigate environmental and health & safety complaints.

Reparation of daily and weekly reports as required.

Collect data, analyse data and create reports, recommendations and communications.

Assist in drafting reports to the EPA.

Water emissions monitoring for EPA license. Water and dust sampling.

Assist in providing training, induction and refreshers as required.

Additional Work Experience

19th March 2013 – 26th August 2013 (6 Months) – Student work placement EPA (Environmental Protection Agency)

Inspectoral Office, Inniscarra, Co. Cork. Ireland

Responsible for analysing annual environmental reports (AER’s).

Compiled databases of facilities whose records did not comply with EPA requirements.

Testing of the EPA, licensee interface programme (L.E.M.A).

Research & compilation of local and national government policy regarding wind farm establishment in preparation for the proposed electrical grid inter-connecter between Britain and Ireland.

Analysis supported by presentation of borehole data on AutoCAD to show site contamination severity.

Communicated via telephone and e-mail with licensees regarding AER returns.

Assisting in site inspections investigating ground water quality, bundling, and storm water drainage.

Auditing licensee’s compliance to their EHS and natura 2000 conditions on their licenses.

5th May 2015 – 11th November 2016 (7 Months) – Quality lab Technician for Litec Injection Moulding Ltd, unit Orchard way,

unit 1, Finisklin Business Park, Co. Sligo. Ireland.

Verification of component specification through the use of Vision systems (QVI – Sprint MVP), Solex machines, video microscope and also pendulum break testers.

Analysis of material moisture content through the use of Identipol moisture analysis equipment.

Troubleshooting product and process issues and refining any changes in product design.

Assessing process capability and defining product parameters for production to strive toward in order to improve process capability for certain processes.

Defining implementation plan for proposed changes in product design.

Assisting in the overall monitoring of product quality and audits.

Working knowledge of ISO 9001 standards SOP, FDA and GMP requirements.

Experience using 6 sigma.

Presenting project data in a board room environment for senior management.

Experience in Lean Manufacturing.

Experienced in the implementation of 5S.

Data analysis following 6 sigma process capability assessments.

Internal auditing and risk assessment.

September 2014 – March 2015 (6 Months)– Customer service / sales agent for Eircom telecommunications. Eir exchange, Fair

Hill, Churchfield, Cork. Ireland.

Communicating with and resolving Eircom customers billing and account queries.

Issuing new phone and broadband order purchases.

Setting up direct debits on customer’s accounts.

Facilitating customer requests for various phone directories.

Providing customers with broadband facilities.

Cooperating with Technicians on the ground to arrange appointments for customers.

Advising and communicating solutions to various scams which customers were experiencing.

I.T Skills

Proficient in the use of the following programmes:

Microsoft word, excel, power-point, outlook,

AutoCAD Mechanical 2012.

Measure – X (vision system software).

Identipol QA

AutoCAD 2010

Inventor 2012.

Achievements

Selected for the South Munster Youths rugby team and went on to represent South Munster in a series of Munster trials from 2009 – 2010.

Received several medals and trophies for football, rugby and hurling throughout the years.

Participates in the Bantry Bay run which is a popular annual half marathon race for charity.

Involvement in fundraiser events such as ‘take me out’ nights in order to raise funds for the Atlantic challenge international boat race which is hosted in Bantry.

Interests

Sports: Playing rugby during the weekend and regularly attending the gym

Socialising: Enjoy meeting new people

Fishing: During the summer months I enjoy wakeboarding and fishing.

Additional qualifications

2012: Full clean driving license (B).

2014: Certified Trainee Sub Aqua Diver.

2014: Fás Safe Pass

Referees

Peter Cunningham

EPA student placement supervisor.

Tel: 003**-**-***-****