Customer Service Supply Chain

MARC RAMOS

Miami, FL 331**-***-*** **** (Cell)

***********@*****.***

SUMMARY

** ***** ** ********** ** Logistics Analyst, Logistics Supervisor and Warehouse Clerk in industries including Commercial and Military Airlines and Automotive Dealers and Gasoline Service Stations. Most recently, I have been working as a Logistics Analyst at Embraer from November 2013 to May 2015. My skills and experiences include: data mining, inventory management, sap, shipping, simulation, staffing, supply chain.

PROFESSIONAL EXPERIENCE

EMBRAER, Fort Lauderdale, FL 1990 – 2015

Logistics Analyst (2011 – 2015)

Planned logistics strategies for facilities, equipment, spares, customers. Managed an integrated logistics support plan. Supported implementation of supply chain program design . Responded to customer inquiries. Researched advances in logistics technology. Applied appropriate technology to improve logistics process. Mentored less experienced logistics analysts. Used analytical and simulation tools to generate plans. Used data mining tools to establish logistics patterns. Met all regulatory guidelines. Certified in production, inventory management, supply chain management. Used office suite software such as Excel, Word. Knowledge sets include: supply chain.

Logistics Supervisor (1993 – 2011)

Oversaw daily operations. Ensured consistent high quality customer service. Handled staffing duties such as hiring, training. Prepared and distributed employee work schedules. Supervised staff and evaluated staff job performance. Organized and directed activities to improve employees' professional growth and job performance. Mentored staff and provided departmental leadership. Promoted staff teamwork. Responded to and resolved problems promptly in a positive, professional manner. Reviewed Standard Operating Procedures (SOPs), making recommendations for improvement when necessary. Used customer feedback to modify and improve services. Ensured compliance with safety standards.

Warehouse Clerk (1990 – 1993)

Prepared orders for shipment following purchase orders, pick lists. Followed regulations to ship orders by air, ocean, truck freight. Generated appropriate shipping documents, including packing lists, commercial invoices, government transfer forms, bills of lading, hazardous materials declaration forms. Staged packages in order of delivery. Provided comprehensive and accurate flow of merchandise. Maintained inventory of shipping materials and supplies. Coordinated freight pickup. Received raw materials, parts, supplies, equipment. Unpacked all deliveries. Logged all deliveries. Used software such as SAP. Shipped through international shipping carriers.

CERTIFICATIONS

Certificate, Forklift Driving, National Safety Council, South Florida Chapter

Certificate, Forklift Instructor Development, National Safety Council, South Florida Chapter

Certificate, IATA Dangerous Goods Training, DGI Training Center

Certificate, Dangerous Goods Regulations General Awareness & Personal Development, DGD Inc.

Certificate, Security Awareness Transportation Training, DGD Inc.

COURSES COMPLETED

Hazardous Material Transportation Training, Viking Packing Specialist

Electric Stockpicker & Counterbalance Sitdown Lift Truck, Crown Equipment Operator Training Program

Ship Safe Ship Smart, FedEx Ground Hazardous material Administration

SKILLS

Customer Service, Data Mining, Inventory Management, Leadership, Logistics, Logistics Processes Improvement, Logistics Strategies, Microsoft Excel, Microsoft Office, Sap, Shipping, Simulation, Staffing, Supply Chain

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