Proficiency in Microsoft Office Programs

Regina Renee’ Shields

*** ********* *****

Euclid, Ohio 44132

216-***-****/647-6097

*************@*****.***

Education:

**** ******** ********* *******- ********* of Arts Degree

**** ********* EMS-Emergency Medical Dispatcher Training (911)

1996 Hondross College Real Estate Certificate

1986 Spanish American Committee (JTPA Program), Clerical Training

1985 Collinwood High School-Received Diploma

Professional Experience:

2008-2013 Rite-Aid, Cleveland, Ohio

Shift Manager/Cashier

*Assigned daily assignments and duties to employees

*Calculated Business Daily Report each morning

*Responsible for cashier approvals & bank deposits

*Responsible for inventory and vendors

2006-2008 Cleveland EMS

Emergency Medical Dispatcher

*Receive & process Emergency Medical 911 calls

*Intake & process Cleveland Fire Department 911 calls

*Allocate and dispatch ambulances to emergency

medical scenes

1999-2005 Children & Family Services, Cleveland, Ohio

Typist II

*Prepare monthly statistical reports on neglect and abuse cases

*Prepare and present statistical reports for the Deputy Director

*Coordinate outsourcing of resources to other County Agencies

Tangible and Intangible Skills:

*Professional phone etiquette *Strong written and verbal skills

*Able to multi-task *Organizational and interpersonal skills

*Typing 40-50 wpm *Computer Skills & Knowledge

*Scheduling & Pre-planning * College GPA 3.5

*Hospice Volunteer

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