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Customer Service Technician

January 09, 2017

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Andrew Puglia

Wellington, NZ


A highly skilled Field Service Technician with exclusive experience in production print environment, able to exceed the most demanding customer expectations. With the goal to enhance the customer experience.

Interested in an opportunity which will challenge my electronic, mechanical, and customer relation skills.

Authorized to work in the US for any employer.


Field Service Technician

Canon N.Z. - Wellington, New Zealand- October 2003 to Present

Responsible for scheduling and performing maintenance on complex digitally controlled mechanical equipment, while maintaining good customer relations. Responsible for connections to Local Area Networks, software upgrades and microprocessor controls.

Maintaining a part inventory to provide a high percentage first time fix, enabling me to meet customer service level agreements. Operator training on equipment when required to enable high uptime.

Canon Production Print ImagePress 7010, Oce ColorWave 700/650, Oce PlotWave 340/360, Oce VarioPrint 6250.

Canon ImagePrograf series Wide Format ink printers. Software upgrades and fault finding to circuit board level.

Field Service Technician

Eastman Kodak Co. - New York, NY - July 1987 to August 2003

Repair and maintenance computer based motherboards, hard drives, belt and chain drive systems, pneumatic, encoders, solenoids, micro-switches and SSR’s. Able to meet customers demanding support requirements. Worked closely with team mates and provided both support and training to less experienced workers.

Trained on Kodak High Volume Copier Duplicator, NexPress DigiMaster 9110.

Copy shop environment in New York City territory.


Electronics Technician

DeVry University-Woodbridge, NJ

Analog and Digital circuitry, instrumentation and controls, video systems.


Customer Service, Networking, Inventory management, Operator training.


Service Excellence Award 2015

Canon N.Z.

Recognition for service delivered throughout 2015.


Electrical Service Technician

June 2003 - June 2017

New Zealand practicing license #260084. License renewed every 2 years.


Although I have been working exclusively in the print industry I am interested in learning new skills and looking to continue to provide outstanding customer service.

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