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Microsoft Office Customer Service

Atlanta, Georgia, United States
January 08, 2017

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Phone: ***-***- **** Email:


** ***** ** ********** ******* in the Information Technology/ Network Support Service Industry.


Hands-on professional with excellent communications skills combined with over 30 years of extensive background in I.T. and Network Support systems. Detail oriented and a strong work ethic with the ability to work independently or effectively within a team oriented environment. In-depth knowledge of product service marketing, ordering, inventory management, and vendor relations. Thoroughly knowledgeable in all facets of professional Customer Service with a focus on providing superior service at every level. Highly skilled in employee training policies and procedures. Run cycling scripts for Maccor testing for mechanical shock vibration. Testing of solid state Lithium-ion, Lithium-air batteries. Collect, organize, processing data. A+ Certification. Solder/de-solder circuit components, data plotting. Ability to troubshoot test equipment. Proficieny with Microsoft office


Insight Global Atlanta, Ga. 2016-Present

PC Tech

Responsible for the installation of PC hardware, software, network equipment, routers, hubs, switches. Configuration of hardware, software, printers and related network equipment. Responsible for performing repair and preventative maintenance on electronic lab equipment.

EXCELLATRON SOLID STATE D/B/A (Johnson Battery Technologies), Atlanta, Ga. 2006-2015

Lab Tech

Responsible for the process of lithium batteries utilizing the glove box argon gas filled system. Utilized process to create Electrolytes, installed Current Collectors, Anodes and Cathodes to build Lithium Ion batteries.

Transferring completed batteries into Maccor testing unit. Programmed Maccor Unit to performance parameters.

Responsible for performing repair and preventative maintenance on electronic lab equipment.


ZERO G. COMPUTERS Atlanta, Ga. 1998-2006 Electronics Repair Technician

Provided exceptional professional service to client.

Performed various installations and configurations of PC and Mac hardware/software.

Responsible for maintaining desktop support and Ethernet 10/100/1000 base T network.

ATLANTA TECHNICAL SUPPORT, INC., Atlanta, Ga. 1994-1998 PC Tech

Responsible for .repair of PCs printers and plotters

Responsible for .insuring all hardware, software and network systems preformed correctly.

Responsible .for installation of .windows OS Microsoft office and other software.


Electronics Technician

Responsible for service and repair of microprocessor controlled modems and data communication equipment. Maintained files and control records.

Utilized multi-meter, oscilloscope testing software in troubleshooting and repair of TCP/IP and ISDN networks.


Atlanta Technical College: Cisco CCNA Routing and Switching Certification

North Metro Tech: Novell Networks Systems CNA Certification

Control Data Institute: Associated Degree in Computer Technology

Northside High School: Atlanta, Georgia

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