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Human Resources Loss Prevention

Durham, North Carolina, United States
January 08, 2017

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James M. Moller *** Lee Tallent Rd Franklin, NC **734

(561) ***- ****

Professional Profile

A Result driven Loss Prevention and Human Resources leader with experience in the full life cycle of talent management, OSHA Investigative procedures and HR governance standards. A Strong background in leveraging project management methodology to more effectively deliver high value HR/LP programs to the business. Experience effectively bridging the gap between lines of business and corporate staff groups. Proven ability to build, manage, and develop high-performing teams. Core competencies include:

Performance Management Organizational Development Talent Acquisition LP Management and Metrics

Organizational Change Management HR Management & Metrics Compensation & Benefits

Experience Summary

Lowe’s of Franklin, NC 2014-current

Human Resources Manager

• Workforce Planning: Recruiting, Hiring, and Staffing.

• Development: Orientation and Training of associates.

• General Liability and Workers Compensation: Management of Workers Compensation and General Liability accounts.

• Recruiting-Recruit for store associates in city wide job fairs within Franklin and Sylva

• Compensation and Benefits-Maintain Lowe’s Compensation and Benefit program at the store

• Loss Prevention-Assist in the safety program at the store promoting safety and security of the associates.


Market Director of Human Resources - Biscayne Bay Marriott & Miami Airport Marriott Campus

Oversaw Human Resources & Loss Prevention functions at both Biscayne Bay and the Airport Campus (which included full service Marriott, Residence Inn and Courtyard Marriott) with 600+ associates. Administered HR systems, policies and procedures with an HR team of 5.

• Organizational Development: Reorganized operations which maximized organizational effectiveness, increasing service levels while managing costs.

• Organizational Change Management: Centralized payroll systems for multiple locations which increased efficiency and dramatically reduced labor costs. Created stakeholder buy-in by involving employees in process and rollout.

• Talent Acquisition: Selected to recruit nationally for corporate staffing based on ability to conduct behavior based interviews and quickly identify high potential talent.

• Compensation & Benefits: Implemented competitive wage program which increased retention rates, employee satisfaction levels, and competitive standing the market. Raised Associate Engagement Index scores 16 points from prior year.

• Performance Management: Oversaw Human Capital Review Process creating a succession plan; identifying and developing high potential talent based on input from performance management system.

• HR Management & Metrics: Reduced overall associate turnover rate from 25% to 6% by implementing STAR interview process, ensuring consistent training, and implementing an onboarding process.

• Loss Prevention: Directed two properties Loss Prevention Staff . Chairperson for the Accident Prevention Committee, Managed two properties general liability claims an consulted with outside vendors to purchase properties surveillance equipment.

James M. Moller Page Two

(561) ***-****

RENAISSANCE & MARRIOTT AIRPORT, Nashville, TN 2001 to 2009

Market Director of Human Resources – Nashville Airport Marriott & Nashville Renaissance

Managed Recruitment, Loss Prevention, Associate Relations, Compensation, Training, Development, and Talent Management. Served as Director of HR for six separately managed operations.

• HR Management & Metrics: Ensured corporate HR metrics were met or exceeded; directly oversaw General Liability, Loss Prevention, Workers Compensation, and Unemployment Claims programs. Minimized risk and corporate exposure by personally testifying at Department of Labor hearings.

• Performance Management: Among the top ranked properties for Associate satisfaction for six consecutive years; implemented new and ongoing training programs which developed staff and led to increased workplace satisfaction.

• Organizational Change Management: Integrated previously acquired property into corporate management and HR systems, overcoming resistance and engaging leadership in change efforts.

• Organizational Development: Designed new management orientation program creating greater employee. engagement which increased associate satisfaction scores by 3 points. Conducted regular onboarding and professional development training for management staff ensuring skills were up-to-date and competitive.

• Compensation & Benefits: Positively impacted Banquet associate wages by implementing tip pool wage program in the department. Associates experienced a significant increase in take home pay.

• Talent Acquisition: Implemented the Unicru (recruiting) system for six select service properties, streamlining hiring process and empowering managers to directly hire associates.

• Loss Prevention: Directed properties Loss Prevention Staff and handled all liability/ associate injuries.

Miami, Nashville, and Atlanta Marriott Properties 1989 to 2001

Multi-Unit Director of Loss Prevention

• Maintained required reports and documentation regarding patrols of hotel and parking areas.

• Identified and made recommendations for minimizing physical hazards and lead the Accident Prevention team. Was the properties CPR instructor trainer and OSHA specialist

• Assisted in the development and implementation of emergency procedures.

• Developed and maintains a working relationship with local law enforcement authorities.

• Handled guest and associates issues in the capacity as Manager on Duty.

• Participated in weekly new hire orientation covering all aspects of safety and Loss Prevention within the property. Acted as liaison between properties and local police departments in scheduling extra details for high profile groups.

Foundational Experience

MARRIOTT INTERNATIONAL, INC. - Held a variety of advancing roles in high profile luxury and urban locations culminating in role as the Cluster Director of Loss Prevention in Atlanta, GA. Notable achievements included:

• Directly managed Loss Prevention Department with up to 25 officers resulting in lowered General Liability & Workers Compensation claims.

• Ranked #1 in Regional Accident Prevention (Miami) based on ability to gain employee buy-in to safety programs.

• Ranked #1 Departmental Associate Opinion Survey which created an improved guest experience.

• Task Force member for new hotel openings in Aruba, Cleveland, and New Orleans.

Military History

Served Honorably in the US Marine Corps, Camp Pendelton, CA.

James M. Moller Page Three

(561) ***-****


- MBA Coursework - Strayer University, Nashville, TN

- BS in Organizational Management, Bethel College, McKenzie, TN

- SHRM Human Resources Certificate, Middle Tennessee State University (MTSU), Murfreesboro, TN

- Lodging Security Director Certificate, American Hotel Lodging Association (AHLA), Atlanta, GA

- Corporate Sponsored Training & Certifications (Full list available upon request):

- Human Resources, Certified Behavior Based Interviewer, Certified Management Training Instructor


Human Resources Market Award of Excellence Winner (2010)

SE Regional Loss Prevention Director of the Year (2000 and 1996), Community Service Award (2007)

Certified CPR/1st Aid Instructor

Community Involvement

Business Advisory Council Member - University of Tennessee

Member, Business Council - Goodwill Industries

Marriott Corporate HR Task Force Member - Hurricane Katrina NOLA

Martha O’Bryan Center- Nashville, TN

Second Harvest Food Bank Coordinator- Nashville, TN

Camillus House Volunteer- Miami

Hands on Nashville- Nashville, TN

Lowe’s Heroes-Franklin, NC

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