Customer Service Software

PHINEHAS NWANI

**** ******** *****, *** ***, HOUSTON TX 77080

PHONE 281-***-**** E-MAIL: *************@*****.***

Skilled and highly familiar with a wide variety of security, networking, engineering and operating system software. A diligent and talented IT graduate seeking to contribute exceptionally to the achievement of the company’s bottom line, objective and goals. Possess an Associate Degree in Computer Systems Networking.

WORK EXPERIENCE

Dec 2015 – Jan 2017: Safe Alert Security Company, Houston, Texas

Position held: Computer Network Technician

Duties:

Troubleshooting problems on Organization Network Computers

Install and configure Computer software and hardware

Investigating Incidents Resulting from Malicious Activities and Identifying false positives

Setting up Local Area Networking and Wide Area Networking

Monitoring of multiple security Systems

Daily Documentation of Security Events to Create Baseline for Organizational and Client network

Attending to requests from employees for major software and hardware problems

Data Retrieval

Monitor and manage Spam Filters, Firewall and Antivirus system

Mar 2015 – Oct 2016: Houston Community College, Houston, TX Position held: Student Registration and Admission

Duties:

Web based Admission Issues resolution for current and prospective students

Resolution of minor computer software and hardware glitches in the admission office

Monitored and managed

EDUCATION

Aug 2013 – Nov 2016: Houston Community College Houston, Texas Associates Degree in Computer Systems Networking Microsoft Server Administration

Feb 2011 – April 2012: Maritime Greenwich College, London, Britain(UK) Diploma in Business Information Systems/ Business Management

Jan 1995 – June 2000: Saint Michael College. High School Certificate

RELEVANT QUALIFICATION/EXPERIENCE

Dec 2014 – Jan 2017

Experienced with data retrieval

Proficient in the installation of PC hardware and hardware compatible software

Ability to identify and solve software installation and functioning related problems

Completed a Network-scenario troubleshooting project

Impressive research ability using search engines and other relevant research resources

TECHNICAL SKILLS

Understanding of WAN, LAN, TCP/IP, DHCP, DNS, and Active Directory

Windows XP, VISTA, 7, 8, 10, and SERVER 2008 and 2012. MS office suite, Basic HTML and Coding, Virtualization and Cloud Computing

COMMUNICATION SKILLS

Customer Service experience

Team Player

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