JOHN R. LOLIO

Westminster, California ***** (c) 714-***-**** acx6ba@r.postjobfree.com

OBJECTIVE:

A position with a financial services institution seeking experienced credit, collections, and staff development personnel.

EXPERIENCE:

Bank of America Jul 2016-Present

Collector 1-Brea,CA

The Collector 1 works in the Collections and Recovery Operations Environment and is typically aligned with routine inbound or outbound calls in an auto dialer environment. Primary responsibilities are collections,customer servicing,submitting extension requests on Auto Finance customers.Contacts delinquent Automobile accounts to secure payment and determine reason for delinquency. Understands and educates customers on account terms and alternate payment programs and methods. loanDepot Jul 2015 – Apr 2016

Credit Analyst – Lake Forest, CA

Manually underwrote personal loans in a fast-paced production environment following all company policies. Analyzed credit, income, financial documents, and fraud analysis to determine loan quality for decision making. Communicated customer’s loan decision. Assisted manager with audits. Veros Credit Nov 2014 – Jun 2015

Credit Analyst – Santa Ana, CA

Analyzed credit data to determine level of risk involved in extending credit and underwriting loans accordingly. Communicated decisions to appropriate individuals to capture the business and meet target volume goals. Built strong relationships with the Sales/Marketing team, Funders, and Dealership Body to maximize potential business. Performed other duties as assigned.

Springleaf Financial Services (formerly American General Financial Services) Apr 1990 - Oct 2014 Assistant Manager/Senior Mortgage Collector -- Rancho Cucamonga, CA (Sep 2009 – Oct 2014) Initiated communications with the general lending market and with mortgage holders and third parties for lending arrangements to facilitate terms beneficial to homeowners and the company. Reviewed all standard lending options and several loss mitigation programs designed to match a customer’s economic circumstances and preserve their home ownership. Negotiated terms of financial program the customer selects; submitted loan modifications, cures, short sales, foreclosure recommendations, and reaffirmations. Branch Manager –Torrance, Westminster, and Fullerton, CA (Sept 1997 – Aug 2009) Various financial service positions at offices in southern California (1990 – 1997) Starting from an entry level position, advanced in company based on performance, serving in various positions and eventually Branch Manager. Responsibilities included loan marketing(home mortgages, consumer, auto loans, sales contracts),Overseeing all branch operations, including business development, solicitation, upselling, underwriting, collections, legal action, payroll, and control branch expenses. Managed a staff of up to seven; recruited, hired, trained, and retained employees. Notable achievements include:

Revitalized branch office by instituting an improved work ethic that increased loan gain and reduced delinquency, turning branch profitable after years of unprofitability.

Branch moved from 7th out of 7 locations to District’s top performing branch.

Three direct reports promoted into manager positions resulting from personal coaching and training.

Consistently achieved loan gains greater than 10% per quarter and reduced delinquency 5% per quarter.

ADDITIONAL SKILLS:

Named Branch of the Year in 2000 & 2001.

Named Branch of the Month 15 times.

EDUCATION:

Orange Coast College, Costa Mesa, CA. A.A.