Help Desk Sales

David Zehren

** ***** ***** ***. *** *** Marlton NJ 08053 856-***-****. *********@*******.***

Objective

To obtain a position utilizing my skills with an organization that encourages individuals to grow in their position and to advance within that organization.

Experience

Help Desk Analysts

ISS Solutions at Mount Laurel NJ 08054

Feb. 14, 2010 to April 2016

Initial Customer contact and Dealer support for technical triage on the full line of Okidata printers and multifunction products.

Customer Support Specialist

Oki Data Americas, Inc. Mount Laurel NJ 08054

Feb. 14, 1990 to Feb. 14, 2016

-Direct Customers through printer drivers, network and status monitor installations.

-Direct Sales of Printers, Parts, Consumables and Accessories.

-Process all inquiries through a call tracking system.

-Assist customers with pre sales questions and product specifications.

-Support Okidata Manage Service customers and schedule onsite dispatch.

-Followed-up with each call to insure all aspects of the program were working according to beta standards.

-Trained new hires.

Computer Operator and Help Desk Support

Automatic Data Processing (ADP), Philadelphia PA

1978 to 1990

-Worked on Honeywell Mainframes, processing stock brokerage financial daily, weekly and monthly statements.

-Trained new employees.

Education

Lincoln Technical Institute, Pennsauken NJ

Nov. 29, 1989

Associates Degree, Computer Repair. Directors List, terms 1,2 and 4. GPA 3.8. 100% attendance.

Camden County Community College at the Mt Laurel and Pemberton campus.

(33 credits)

Roman Catholic High School, Philadelphia PA 1981

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