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Customer Service Active Directory

San Pedro, CALABARZON, Philippines
January 10, 2017

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Paragas, Rexol T.

#*, ***** *, ***** ** - **, Lot 12, J. Abad St., Brgy. San Vicente,

San Pedro, Laguna

Mobile: +63-927-***-****/ Landline: (02) 869 - 6800

Email Address:

Summary of Qualifications

Knowledge in Computer troubleshooting, Hardware/Software configuration

Knowledge in Lotus Notes/ IBM Notes Troubleshooting

Knowledge in Microsoft Outlook troubleshooting/ Skype for Business configuration

Knowledge in VPN troubleshooting

Software Troubleshooting and OS Troubleshooting such as Windows XP / Windows 7

Knowledge on Network Troubleshooting, Local and Wireless network configuration

Knowledge on Active Directory

Account Administration (Both Account Creation and Termination)

Possesses good communication skills

Areas of Specialization

By Discipline:

Systems Analysts


Windows XP, Windows 7, Android and IOS

Education and Training

Highest Education:

Computer Programing (Under Graduate)

Colegio De San Pedro – San Pedro, Laguna

Vocational course

English Proficiency and Call center Scholarship training (August 9, 2007- October 15, 2007)

Asian Technological College - Muntinlupa City

High school

General Pio Del Pilar National High School

(2000- 2004)

Makati City


Saint Mary's Academy

(1994 - 2000)

Pasay City

Career Synopsis

November 18, 2010 – June 03, 2015

Atos Phil

Service Desk Analyst (Client Support)

March 15, 2005 - June 8, 2005

AMF - Puyat Sports Bowling - inn

Billiard Attendant/ Waiter

Project Experience


Metlife and McGraw Hill


Metlife and McGraw Hill Fincial and Education (Global)


Service Desk Analyst

Project Responsibilities:

Receiving and handling calls for several issues, Reply to users emails/queries


Active Directory, Citrix, Microsoft Outlook, Mobile Iron, RSA Console, Skype for Business Console, Exchange Console and Lotus Notes


Janine Dantes

HR Generalist

4rth Floor, Crown Bldg., Bel - Air, Makati City


Ma. Eunice O.Gozo

HR Representative

Maiscor, NAIA I, Parañaque City


Aaron Michael Padalhin

Customer Service Representative

Plaza C, Northgate, Cyber zone, Muntinlupa City


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