Customer Service Active Directory
Resume:
Paragas, Rexol T.
#*, ***** *, ***** ** - **, Lot 12, J. Abad St., Brgy. San Vicente,
San Pedro, Laguna
Mobile: +63-927-***-****/ Landline: (02) 869 - 6800
Email Address: *****.*******@*****.***
Summary of Qualifications
Knowledge in Computer troubleshooting, Hardware/Software configuration
Knowledge in Lotus Notes/ IBM Notes Troubleshooting
Knowledge in Microsoft Outlook troubleshooting/ Skype for Business configuration
Knowledge in VPN troubleshooting
Software Troubleshooting and OS Troubleshooting such as Windows XP / Windows 7
Knowledge on Network Troubleshooting, Local and Wireless network configuration
Knowledge on Active Directory
Account Administration (Both Account Creation and Termination)
Possesses good communication skills
Areas of Specialization
By Discipline:
Systems Analysts
Platforms:
Windows XP, Windows 7, Android and IOS
Education and Training
Highest Education:
Computer Programing (Under Graduate)
Colegio De San Pedro – San Pedro, Laguna
Vocational course
English Proficiency and Call center Scholarship training (August 9, 2007- October 15, 2007)
Asian Technological College - Muntinlupa City
High school
General Pio Del Pilar National High School
(2000- 2004)
Makati City
Elementary
Saint Mary's Academy
(1994 - 2000)
Pasay City
Career Synopsis
November 18, 2010 – June 03, 2015
Atos Phil
Service Desk Analyst (Client Support)
March 15, 2005 - June 8, 2005
AMF - Puyat Sports Bowling - inn
Billiard Attendant/ Waiter
Project Experience
Client:
Metlife and McGraw Hill
Project:
Metlife and McGraw Hill Fincial and Education (Global)
Role:
Service Desk Analyst
Project Responsibilities:
Receiving and handling calls for several issues, Reply to users emails/queries
Tools/Technology
Active Directory, Citrix, Microsoft Outlook, Mobile Iron, RSA Console, Skype for Business Console, Exchange Console and Lotus Notes
References
Janine Dantes
HR Generalist
4rth Floor, Crown Bldg., Bel - Air, Makati City
Ma. Eunice O.Gozo
HR Representative
Maiscor, NAIA I, Parañaque City
Aaron Michael Padalhin
Customer Service Representative
Plaza C, Northgate, Cyber zone, Muntinlupa City
Contact this candidate