Data Entry Customer Service
Resume:
ROBBIE HICKS
*** ***** ********* ***, ********, ON L6V 3H4
***************@*****.***
EXPERIENCE
Iron Mountain – Concord, ON
Data Entry Clerk (Contract) - April 2016 to Present
Responsibilities - Maintain data entry requirements by following data program techniques and procedures.
Skills Used - Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, Confidentiality
Data Repro Com – Etobicoke, ON
Data Entry Clerk (Contract) - September 2015 to February 2016
Responsibilities - Maintain data entry requirements by following data program techniques and procedures.
Skills Used - Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, Confidentiality
TJX Canada (Winners) - Brampton, ON
Data Entry Clerk (Contract) - January 2015 to March 2015
Responsibilities – Maintain data entry requirements by following data program techniques and procedures.
Skills Used - Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence
Daily News-Tribune - Cartersville, GA
Pre-Press Technician - August 2014 to December 2014
Responsibilities - Page layout with Quark XPress and NewsEdit software, Color separation for four color process press, Rip and burn plates for pressroom using ECRM, Manipulation of photography in Photoshop software, Receive files via FTP sites
Skills Used - Mac platform, Adobe Photoshop, Adobe Illustrator, Quark XPress, ECRM, NewsEdit, Photography
iConnect - Milton, ON
Apple Sales and Training Specialist / Service Apprentice - November 2013 to April 2014
Responsibilities - Working together with other Sales personnel, assisted customers in this retail Apple Reseller environment. Also, assisted the Service Manager as an apprentice in the diagnosis and repair of Macintosh computers.
Acquired Apple Sales Training Specialist Award for 2013 and 2014
Skills Used – Customer Service, Assist in diagnosis and repair of Apple laptops and desktops, One on one customer contact to address any training or support issues where apparent
triOS College - Brampton, ON
Help Desk Analyst - March 2013 to July 2013
Responsibilities - Working together with the Campus Support Centre, I was the point of contact for all students, administrators and instructors for on-site help desk issues. Analyzing customers needs and current systems to provide a solution for any problems in connectivity in a timely manner. Performed IT services which included a complete move and set-up of over 300+ computers on campus, as well as manual deployment of new software and operating systems for all stations
Skills Used - Windows Server 2008R, VMware, Hyper-V, Windows Remote Desktop Services.
Peel Graphics - Brampton, ON
Graphic Artist (Freelance) - August 2011 to June 2012
Responsibilities - Concept, design and completion of sales and marketing materials for third party clients and Preparation and transmittal of print-ready files via printer FTP sites
Skills Used - PC platform, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, PowerPoint, FTP
Tru Tech Corporation - Vaughan, ON
Graphic Artist (Contract) - April 2010 to July 2011
Responsibilities - Concept, Design and layout of product catalogue; Photography of door products and manufacturing process
Skills Used - Mac platform, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Excel, Outlook, PowerPoint
AT&T Advertising and Publishing - Atlanta, GA
Graphic Artist - February 1992 to October 2008
Responsibilities - Concept, design and execution of Yellow Page advertising, Execution of White Page advertising, Execution of specialty advertising materials, Train artists on new procedures and software updates, Prepare and maintain operations manual for artist reference
Skills Used - Mac and PC platform, Adobe Photoshop, Adobe Illustrator, AdVenture
Skills
Knowledge of Apple OS, repair and service of Apple laptops and desktops, Microsoft Technology (Windows XP/Vista/7/8 operating systems, Office 2003/2007/2010, Windows Server 2008R), Desktops/Laptops/thin clients, printers and other I/O devices, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Quark XPress
Certifications
CompTIA A+
EDUCATION
Diploma with Distinction in IT Network Administration
triOS College - Brampton, ON
2013 to 2013
Courses toward degree in Graphic Design
Savannah College of Art and Design - Savannah, GA
1982 to 1984
AWARDS AND ACKNOWLEDGEMENTS
Campus Director Award
triOS College 2013
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