Customer Service Medical Assistant

Karen Norman

Certified Phlebotomy Technician

Triangle, VA 22172

**************@*****.*** - 703-***-****

Seeking a challenging opportunity in a rewarding position where my skills in organizing, communication, data processing, multi-tasking and dedication and experience obtained in the Customer Service Industry will result in career growth and offer opportunity for contribution to a team-oriented workplace

Authorized to work in the US for any employer

WORK EXPERIENCE

Medical Assistant

GARRISONVILLE URGENT CARE

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Stafford, VA

-

July 2012 to Present

• Assist multiple physicians in the care and treatment of a variety of patients, including GYN and pediatric patients.

• Assist with filing insurance, workers comp, and Medicaid claims, as well as basic billing and coding.

• Responsible for preparing and maintaining detailed, complex and confidential medical records and files in accordance with HIPAA guidelines

• Complete duties required of medical assistant including patient triage and performing necessary tests and procedures including EKGs, phlebotomy and injections.

• Responsible for the update and maintenance of collections activity

• Triage phone calls on a multi-line telephone system while maintaining a friendly and competent demeanor

EDUCATION

Associate in Medical Assistant

ECPI University

-

Manassas, VA

2011 to 2012

SKILLS

Ear Lavage, Phlebotomy(1500+draws), Splinting, Patient Education, Vitals, Injections, Medication Administration, Burn and Wound Care, Medical Documentation, EKG, Chem-8 (in house), Lipid Panel (in house), Urinalysis, Hemoglobin A1C (in house) (4 years)

CERTIFICATIONS/LICENSES

Phlebotomy

October 2016 to Present

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