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Active Directory Desktop Support

Rowland Heights, California, United States
January 08, 2017

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Richard M. Okada

Cellular 949-***-**** Email:

Objective To obtain a position as IT Specialist in which I can utilize my Technical Training and hands on experience


Networks Ability to install, configure and troubleshoot from NT to the Most Current Version 2008 of Server, XPSP3, Windows 7,10 Workstation, and Ethernet Network. Ability to install and configure LAN Cards establishes protocols and connectivity to hubs and routers. TCP/IP, IPX/SPX, Netbui, Windows 2000, XP SP3, W7and 10 Protocols. Assisted in the switch room to configure Mac Addresses for over 2400 users, from every drop to it’s finale port to implementing commands to open the pipe from 10mps to 100 mps. Ability to configure Int S0,S1,E0,E1RIP,IGRP,EGRP, Access List, Standard, Extended, IPX-SPX(Novell), AppleTalk, TCP IP, Proxy, Firewall knowledge Checkpoint, Cisco Pix, Sonic Wall, DNS, DHCP

Software/OS Ability to install, configure and provide technical support on MS-DOS 6.22 to Current Windows Generation up to Windows 7, Vista SP1. Ability to install configures and troubleshoots end user applications. Specializing in server/client Current Windows Server Version2003, 2008, 2012. Domain to Domain (PDC to BDC) trust relationships, permissions, NTFS, third party NTFS, Event Security, Fault Tolerance, Network monitoring. For Desktop and Help Desk have supported Office 2007-2010, XP Suite, SMS, Lotus Notes, Ghost, Altris, Rumba, Shiva, and Jdem. Novell 5.1, ZDNTools 6.X, ZfD, ZfS, Zen Works Suite, GroupWise MS Outlook, Unix, Linux, Red Hat, SuSe, Sun Solaris, AS/400, BackOffice 2007,VMware, Cisco VPN, MDM MobileIron, AirWatch, IBM.

Internet Ability to design and support WebPages utilizing MS Front Page, Dreamweaver and HTML. Ability to install, configure and troubleshoot MS Internet Explorer 8.0 and Firefox 3.6, Safari 5.0, Google Chrome

Hardware Ability to perform PC and Network configurations, installations, upgrades and troubleshooting down to the component level. Ability to build a PC from scratch. Ability to install, configure and trouble shoot Video cards, SCSI cards, CD-ROM, Modems, Motherboards, Hard Drives, External Drives, USB, FireWire in addition other components and peripherals, such as Blackberry and many PDA support


Unified Medical IT Solutions (Contract)- Los Angeles

08/2012- Present

Desktop Support / System Administration / Mobility Administrator /

Wifi / AP Administrator

Supporting over 1755 users, 35 servers MS Server 2003/ 2008 / Linux Ubuntu, Splunk, 4 2012 Multirole servers, Citrix, Radius

Cisco 3600, Cisco 2960, Juniper VPN, Sonic Wall

Supporting BES, A D, create Share Directories, NTFS Permisions Exchange, Cisco UC500 (voice) IVR

Storage Dell EMC Compellent to VBlock 540’s

Capacity Planning, Infrastructure, Network design

DHCP, DNS, TCP IP, Active Directory, MS Distributed Files Services, IIS Administration, PowerShell scripting

Office 365 (Office Pro, Exchange, SharePoint)

Windows 7, 8 IOS X, MS Server 2003, 2008, 2010 HA Clustering

Altiris Administration

VMWare AirWatch Administration 8.0, Mobility Android, IOS, BB, WDM

Citrix Xen Virtual Desktop Interface

Apple Mac Desktop (Desktop Publishing) Laptop (Executives) X.X, VM Fusion, Parallels

VMWare VShere 5.5 upgraded to 6.0

Wireless Meraki and Cisco 321 N AP

IIS Administration

Imaging using Ghost, DC’ed SCCM, WDS, updating, Asset management

Supported AutoCad (2012, 2015) Server, database, desktops

Cisco Systems (FTE), Irvine

01-2011 -8/2012 Mobility Administrator / Desktop Support /System Administration Duties included not limited to Blackberry Administration 5.3 BES \BIS, Active Directory, DNS, DHCP, TCP IP, Creation of share Directories, NTFS Permissions, Exchange 2010. Maintenance of application accounts, MobileIron, AirWatch, Mobile Mail, BES accounts. Android IOS\ Apple IOS Blackberry IOS including all apps for those devices, supported Maintenance and support of all Wi-Fi and AP’s in the Irvine Campus, also Administered Cisco Voice gateway, messaging for local clients. All office products and including Project \ Visio \ Sharepoint. Maintain vendor’s relations, Audit Mobility statements and construct reports to Finance, ensure Mobile community is accurately using correct plan for their usage. Ensure frugality of company’s sources. Operating System Experience with Windows 7 and Apple IOS X Desktop Support throughout Cisco Irvine (5 building campus) campus of 800 users, laptops and desktops (Lenovo\ Dell), imaging with ghost\ acronis, remote sessions using Dame ware, scripting, remote desktop, data recovery, adding users to A\D, SCCM Admin, GPO, script creation, senior troubleshooting skills. Add users to the BES \ Active Directory (account unlock, pw reset, creation, account user access, OU creation, VMware 5.0 to 5.5

4+ years’ experience managing mobile messaging technologies in a large multisite corporate environment

4 years’ experience with Mobile Device Management software platforms (Beta Tested MobileIron and AirWatch)

Experienced in day to day operations of Exchange Server 2007 and 2010

5 years’ experience with Blackberry Enterprise Server and handhelds

In depth knowledge of Apple IOS, I-Phones, Android and Windows mobile

Knowledge of 2 factor authentication and configuration as it applies to mobile devices

4 years’ experience with ActiveSync, ActiveSync configuration and functionality

Excellent Mobile Device and Mobile Device Management troubleshooting skills, experience with MobileIron and AirWatch was evaluated.

Knowledge of Mobile Carriers and their networks

Exceptional problem solving skills, technical and analytical skills a must

Able to multi-tasking, managing through tasks and understanding priorities.

Ability to create technical documentation of design, build processes such that operational teams can utilize effectively

Able to work well with cross functional teams and be able to work effectively with all levels within an organization

Experience in scripting technologies.

ATT Services Inc., Buena Park, CA FTE


-Technical Team lead Support for Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Genesys Infrastructure Enterprise wide for all “inbound calls” Supporting critical applications on Win2003 and Unix Sun Servers that receive “all inbound traffic” for the Company, deploying new applications, configuring and in addition troubleshooting issues, application and routing. Troubleshooting skills including T-Servers, Stat Servers, Routers, creation of Health Check Scripts. Script creation to troubleshoot specific conn-ids, ani’s, VQ for outages, ability to configure implement changes in CME and SCI (Genesys). End to end testing. Additional responsibilities Project Management for CTI, VPMO’s capacity planning, Inbound and Outbound IVR, Routing and Call Strategy, Test case scenarios, as well as Metrics for executives directors reports.

- Technical Team Lead Desktop Support- rover for Orange Co., and supported the Tustin Buildings (2100 users) in a 25,000 plus environment. Assigned as TL for Lease Rolls after 2 years heading lease rolls for Orange Co. Lease Rolls were throughout California. Rolled out 2000, XP. Responsible for a team of 14 Desktop Technicians recommended reviews, hiring, and disciplinary action to Sr. Technical Director. Interface and engaged other groups, Directors and TL’s on projects across the ATT Desktop Enterprise. Maintained 99 % SLA, monitored and assisted in High priority tickets as well as critical escalations for *ATT Executives Support, and when necessary took corrective actions for less than positive surveys. Maintained better than average relationships between heavily charged groups and groups who needed special attention. In addition we supported rogue environments which included Novell ZDNWorks 6.x, including groupWise and Lotus Notes. many of the duties included support of creating and maintaining Print Queues, Active Directory,, SCCM and providing\ maintaining Exchange and domino privileges. Our duties also were to maintain integrity of the populations raw data which included transfer and recovery of vital information. We also supported approved advanced PDA’s such as Blackberry’s and, Iphones for Sales and Executives. Supported of ATT home grown software including VPN, And Cisco VPN.

Installing and Configuring Active Directory

Install forests, trees, and domains

Create sites, subnets, site links, and connection objects

Active Directory, DNS, DHCP, MSDFS

Configure Server objects Considerations include site membership and global catalog designation

Verify and troubleshoot Active Directory installation

Implement an organizational unit (OU) structure

Microsoft DFS Distributed File System

Equipment Support of Network Printers, and Print Servers

Configuring, Managing, Change and Configuration Management

Implement and troubleshoot Group Policy

Create and modify a Group Policy object (GPO)

Delegate administrative control of Group Policy

Manage and troubleshoot user environments by using Group Policy

Install, configure, manage, and troubleshoot software by using Group Policy

Manage network configuration by using Group Policy

Managing, Monitoring, and Optimizing the Components of Active Directory

Manage Active Directory objects

Move Active Directory objects

Locate objects in Active Directory

Create and manage objects manually or by using scripting

Control access to Active Directory objects

Delegate administrative control of objects in Active Directory

Monitor, optimize, and troubleshoot Active Directory performance and replication

-System Administration Supporting Files systems \ Shares \ Print servers across the Enterprise. Patching and System updates to OS’s throughout the Enterprise.

-Strategic Capacity Planning for Enterprise application Servers and File Servers, HA Clustering

-VMWare 5.0

- Project Manager for IDC (Internet Data Center) Hawthorne, Ca - Responsible for 75,000 square feet of raised flooring Phase One of Three, 10 PDU’s, metered power utilization supporting enclosed locking cabinets, key and or biometric access, 80 % occupied, SAS70 certified, various types of security enabled to enhance control of access, guide and supervise 5 Data Technicians, interface with other project teams, sales, clients and contractors involving the .

Contract Consultant

Contract- County of Orange, Santa Ana,Ca


Network Engineer working with the LAN /WAN supporting various County municipalities such as The Public Defender, Sheriff, Department of Justice, throughout County and State. Supported community of Blackberry users and maintained VPN access. Was used as

Contract- Pimco, Newport, Ca


Assisted IT personnel with 2nd and 3rd level support, propriety financial software, NT environment, full Office 2000 applications, Outlook 2k, full local and domain powers, ability to administer corporate compliance from support desktop. Also supported main application Rumba.

Contract- Westinghouse, Monroeville, Pa


Assisted in replacing 300 Win 95 P1’s to P2 450’s NT WorkStation using Drive Image, one of five leads at the third level with 95% resolution, resolving hardware, memory upgrades, and software Configuration, and connectivity issues with network. Assisted brining up the new NT server and NT Exchange Server 5.5, worked on the LAN/Wan connectivity.

Contract- Campbell County Memorial Hospital. Gillette, Wy.


1of 3 Leads in the implementation of NT4.0 rollout of 400 new imaged Dell desktop and towers, Used Drive Image Pro 3.0 for various departments. Set up Proxy Master and host Server, used Hyena software to create and administer profiles, assisted in troubleshooting problems with the Network, DHCP, was given additional responsibility of setting all printers, 145 in the Hospital. Created print Ques from the NT Server, staged them, configured, broadcasted to the network, and Administered them from the Proxy using Jet Administer, also configured Rumba (AS/400) from the Server room (Mainframe) to the new Print Que. Implemented a Novell Network for 800 users.

Non technical Skills

Strong technical, analytical, organizational, & collaborative skills.

Mindset of reducing risk of human error by driving

automation, enforcing configuration standards and contributing to the

network design and process/procedure documentation set.

Strong verbal and written communication skills.


CPR Instructor, American Heart Association

CPR and First Aid Instructor, American Red Cross

Zeta Beta Tau Fraternity - Big Brothers Association 1984-2001

Member San Francisco Paramedic Association

Commendation from the City of San Francisco, Loma Creata Earthquake 911 Provider


Attended Genesys University Daly City, CA 2005-7

Cisco Certification for CCNA Class, CSULB 1999

ICT Infrastructure Management ITIL Course CSULB 2001

Data Center ITIL Course CSULB 2008

Attended San Francisco State University 1986

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