Customer Service Information Technology

Dwayne Cosstick

Information Technology Professional

**************@*****.*** - 226-***-****

An Information Technology Professional who would like to gain a position in your company. Willing to relocate: Anywhere

WORK EXPERIENCE

Broker

World Financial Group - December 2013 to November 2015

• Help middle-income families with finances

• Deal with all financial aspects

Maintenance Lead

Walmart - Waterloo, ON - July 2015 to August 2015

• Swept and scrubbed floors

• Cleaned bathrooms

• Maintained equipment

• Waxed floors

• Resealed cement floors

• Managed Maintenance team

• Managed inventory of chemical cleaners, reordered when nessisary

• Worked with and reported to night manager.

Maintenance Worker

Walmart - Waterloo, ON - April 2014 to July 2015

• Swept and scrubbed floors to keep up cleanliness

• Cleaned bathrooms

• Maintained equipment

• Changed garbages

Merchandiser

Promotions VPS - May 2013 to April 2014

• Stock/rotate bread and bread products

• Keep work area clean

MME-IT Intern

Promotions VPS - Waterloo, ON - June 2013 to August 2013 3months)

• Install/remove different peripheral devices in offices/labs

• Do maintenance on printers and student computers

• Worked with the MME-IT to convert the University network from static to dynamic IP signatures General Laborer

The Real Canadian Superstore (Loblaw's) - August 2012 to December 2012

• Stocked and rotated products in the grocery aisles.

• Merchandized product floor displays

General Laborer

Wellesley Apple Products - August 2011 to March 2012

• Worked on the apple press, producing apple products sold in stores.

• Maintained the machinery and was responsible for the clean up within my work space. Dishwasher

Addison's Restaurant and Lounge - October 2008 to February 2009

• Responsible for cleaning dishes and providing plates for the service area where stocked and cleaned at all times.

• Worked with the team, to serve customers buffet style meals. Made sure serving dishes where full at all times and serviced customers as required.

• Maintained a clean work area at all times to service team and customers fast and efficiently. EDUCATION

Diploma

triOS College Business Technology Healthcare Inc - Kitchener, ON 2012 to 2013

GED

Stratford Northwestern Secondary School - Stratford, ON SKILLS

A+ Operating Systems, A+ Hardware, Microsoft Office, Networking, Linux, Troubleshooting, Customer Service, Customer Support

LINKS

https://ca.linkedin.com/in/dwayne-cosstick-b2843358 ADDITIONAL INFORMATION

SUMMARY OF TECHNICAL SKILLS

• Recently graduated the Network Engineering Diploma program at triOS College

• Ready to use excellent communication skills to determine and resolve customer issues

• Ability to work with the network; able to install network NICs and routers

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• Understands how to implement network topologies such as bus, ring and mesh networks using Cisco routers

• Able to install, configure, monitor and maintain Active Directory and DNS in a variety of different environments

• Configure and manage Group Policy Objects (GPOs)

• Install and configure Windows Server, MS Exchange and SQL

• Understands how to create, delete, modify and manage mailboxes on the server

• Configure Microsoft Exchange Server to support ActiveSync smartphones

• vcEducated on how to deploy and troubleshoot BlackBerry Enterprise Server, as well as, configure BlackBerry Enterprise Server to support BlackBerry smartphones

• Knowledgeable on how to install different Linux Operating Systems

• Use command-line interface to download or/and install software

• Possesses the ability to install, configure, maintain, support different Windows Operating Systems

• Educated on how to configure networking protocols and interfaces

• Ability to setup, modify and manage mobile devices.

• Use security technologies and practices to secure Operating Systems and data

• Hard-working, eager and takes initiative to apply excellent results

Contact this candidate