Customer Service Representative
Resume:
RESUME
PERSONAL DETAILS
NAME
:
Deepak Govindsingh Rawat
ADDRESS
:
#*, **** **.*, ******** Nagar, Thane (West)
EMAIL ID
:
*************@*****.***
MOBILE NO.
:
DATE OF BIRTH
:
April 16, 1988
GENDER
:
Male
NATIONALITY
:
Indian
MARITAL STATUS
:
Single
LANGUAGES KNOWN
:
English, Hindi And Marathi
HOBBIES
:
Sketching, Travelling
EDUCATIONAL QUALIFICATION :
Secondary School Certificate - 2004.
Higher Secondary Certificate (commerce) - 2006.
Bachelor in Commerce - 2009.
ADDITIONAL QUALIFICATION :
Advanced user of Excel, Word, Powerpoint presentations.
English Typing speed of 30 words per minute.
WORK EXPERIENCE : Current
Emerson Process Management Nov' 2015 to Till now
Customer Service Representative
Managing customer account, following up for payment
Handling customer queries and providing proper solutions
Bridge between customers and various departments and ensuring customer satisfaction
Sending all relevant documents/Performance Bank Guarantees/Certificates to customers
Preparing various MIS reports and updating Senior Management on debtors outstanding position
Tracking of returned/rejected material if material and causes
WORK EXPERIENCE : Previous
Satkar Residency Jul'14 - Sep'15
Management Trainee
Servicing customers at food and beverage section
Managing and setting up of overall client servicing in the restaurant
Assisting senior captain in managing group of stewards
Sutherland Global Services Jul'09 - May'12
Customer Service Representative.
Tracking and sending reminders to customer for due dates on loans
Managing customer loan accounts and payment updates
Preparing MIS on defaulters and reporting to management
Handling customer queries/problem and resolving it.
The above particulars furnished are true and correct to the best of my knowledge.
DATE : /11/2016
PLACE : THANE Deepak Govind Rawat
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