Customer Service Administrative Assistant
Resume:
KEVIN B. BERKOWSKY
Stoughton, MA 02072
*****@*******.***
Professional Experience
COMPUTERSHARE (formerly Equiserve), Canton, MA
Senior Stock Options Administrator 2006-present
Integral part of Stock Options group. Responsibilities include:
Demonstrating consistent attention to detail, to communicate effectively with internal and external clients and ability to multitask, while providing direct research and reconciliation support to upper management, stock options group, cede/fast group, Montreal reconciliation group, relationship managers, brokers and clients in researching and resolving adjustments on client accounts and out of balance issues.
Prep and assist with balancing of daily/weekly reports and compile daily productivity reports.
Analyze and research over-issuance and out of balance issues for internal relationship managers and clients.
Approve DWAC's to rectify out of balance issues.
Balance daily spreadsheets for Accenture, Google and Johnson and Johnson clients.
Compile daily, weekly and month-end quality reports to upper management level.
Attend weekly out of balance meetings to follow up on pending out of balance issues.
Medallion guarantee stamp verifications for high dollar transfers.
Assist with dividend confirmations, record date and calc reports.
Assist Fee Processing group to research and process lost and replace surety checks.
Assist DWAC Billing group - contact brokers and provide them with invoices.
Other responsibilities include department Fire Warden tasks and creation of department trouble system heat tickets when needed.
Working knowledge of Cosmos, Workflow, SCRIP
Experienced Microsoft Excel, PowerPoint, Word, Outlook user.
COMPUTERSHARE (formerly Equiserve), Canton, MA
Treasury Reconcilement Administrator 2002-2006
Responsible for balancing client treasury accounts. Worked closely with relationship managers, clients and options to balance
daily, weekly, monthly reports including monthly reconcilement and quarterly and annual audit letters. Also Worked on AT& T/Comcast
merger project.
COMMERCE-TV, Braintree, MA
Senior Graphics Designer 2000-2001
Responsible for corporate graphic design, desktop publishing and market-oriented graphical presentations for commercial business media and interactive television format. Handle complex graphics and promotional projects within a tight timeframe to meet the internal communications needs of the organization.
Development and employment of all areas of internal corporate graphic design from prepress to production, concept to finish including desktop layout and design, production of one-two-four color internal publications, booth/trade show graphics, corporate event announcements, 35mm slide show imaging, and other marketing communications support materials.
Work closely with all departments including Corporate Human Resources, Corporate Training, Product and Development.
FRESENIUS MEDICAL CARE N.A, Lexington, MA
Senior Graphics Designer 1998-2000
Responsible for corporate graphic design, desktop publishing and market-oriented graphical presentations for commercial business media. Handle complex graphics and promotional projects within a tight timeframe to meet the internal communications needs of the organization.
Development and employment of all areas of internal corporate graphic design from prepress to production, concept to finish including desktop layout and design, production of one-two-four color internal publications, booth/trade show graphics, corporate event announcements, 35mm slide show imaging, and other marketing communications support materials.
Work closely with all departments including Corporate Human Resources, Safety, Compliance, Marketing CIS, Corporate Training, Employee Activities Committee and Travel Services as well as with production vendors.
Responsible for designing and producing employee Powerpoint presentations and internal publications such as Washington Watch and Benefits Bulletin and responsible for maintaining department's extensive network photo archive library.
EASTERN UTILITIES ASSOCIATES, West Bridgewater, MA
Corporate Communications Representative 1993-1998
Responsible for corporate graphic design, desktop and internet publishing to meet the internal communication needs (employees) and external communications needs (media, local politicians, customers) of the organization.
Developed all areas of corporate graphic design including layout, scanning, printing and internet production from concept to finish.
Produced internal publications including quarterly news magazines, financial reports, bill enclosures, internal brochures and other support materials for shorter turnarounds and cost reductions of 30-40%.
Designed and initiated in-house productions of quarterly Interim Reports to Shareholders and created, designed and maintained corporate web-site resulting in an annual cost savings.
Facilitated employee use of Powerpoint to create presentations.
Demonstrated proficiency and expertise in PC maintenance and acted as liaison with IS department.
Implemented project management techniques when working closely with various departments.
Researched costs/products and recommended purchases based on company requirements within budget guidelines.
EASTERN UTILITIES ASSOCIATES, West Bridgewater, MA
Visual Communications Representative 1988-1993
Hired to create and develop the audio/visual department including video production and multi-image slideshows.
Managed video production company-wide including videography, scriptwriting, editing, computer graphics, audio, multi-image slide shows from concept to finish.
Conducted regular needs analysis, evaluated and recommended equipment purchases consistently under budget.
Reduced cost of video production projects by producing in-house.
Implemented project management techniques when working closely with various departments.
WANG LABORATORIES, Lowell and Chelmsford, MA
Studio Manager/Production Assistant 1986-1988
Hired to assist in a fast-paced, highly-energized environment in the video production of live, interactive and taped satellite television broadcasts directed to field sales and marketing offices worldwide involving product announcements, technical updates, customer service news and corporate educational training. Improved production skills with hands-on videography, make-up floor directing and graphics editing. Managed daily studio operations.
CONTINENTAL CABLEVISION, Needham,. MA
Technical Director 1984-1986
Hired to assist Program Director in the development of local origination video programming of live and pre-recorded television broadcasts directed to the local community.
Assisted with all aspects of video production from set design/construction, remote/studio lighting, studio/on-location videography, make-up, floor directing, graphics editing and customer/client contact.
Managed daily studio operations and trained community volunteers in video production in compliance with local access agreement.
WCVB-TV, Needham,. MA
Sports Writer/Producer 1983-1986
Assisted Sports Director with producing several dozen sports segments for the nightly newscasts in the absence of the regular producer. Coordinated nightly sports format. Logged, wrote and packaged stories, assisted with production remotes. Updated and maintained sports library, slides and wire copy.
Education
MA - Media Management/Mass Communications, 1985.
Emerson College; Boston, MA
BA - English/Economics, 1982.
Hobart College; Geneva, NY
Community Service
Provided annual video/technical support to the Old Colony YMCA campaign kickoff breakfasts.
Graphic design and desktop publishing support to the American Red Cross and Ahavath Torah Congregation.
Video support for the Old Colony United Way.
Stoughton Youth soccer and softball coach.
Volunteer for Annual Canton road race.
Photographic and booster support for Stoughton high school soccer and track teams.
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