Engineer Project Management

Chris Provencher, MCSE, CCA-V, A+ ***********@*****.***

* ********* ***, *********, ** 04005 Voice: 207-***-**** Confidential Page 1 Last Update: 1/5/2017

CANDIDATE SUMMARY

I have over twenty years’ experience in the information technology field. Providing on demand CTO services, team management, budgeting, project management, Infrastructure installation, server and storage management, monitoring, to multiple clients on an ongoing basis. Documenting changes and procedures up to ITIL standards for our SOC 2 Type 2 certification. I thrive in an environment where positive working relationships with clients and peers promotes cooperative efforts on team projects. I consistently demonstrate high success rates for complex projects with the ability to formulate future requirements.

SKILLS SUMMARY

• Team Leadership, Client and Project Management, with strong communication and interpersonal skills.

• Certifications: MCSE, Citrix CCA-V, Citrix CCA-V, I3 Administrator, Certified Novell Administrator

• Microsoft Windows based network experience designing, implementing, troubleshooting and maintaining Windows Server and Microsoft Exchange in complex configurations.

• Citrix XenApp / XenDesktop Design, Installation, Configuration, and administration stand alone and integrated into public and private cloud infrastructures. (Experience from Win-frame to Current versions.)

• Virtualization platforms, Citrix Xen Server, Citrix Cloud Platform, Amazon, Azure and VMWare.

• Cisco Systems; Network Design, Implementation, and configuration of switches, routers, firewalls, and VOIP Services.

• Linux installation, configuration, and light administration expertise with Ubuntu, Redhat, and Fedora. PROFESSIONAL EXPERIENCE

RELIABLE NETWORKS a division of OTT Communications Portland, ME DIRECTOR OF CLIENT SERVICES (1/15 – Present)

Managed and mentored a team of Engineers, ensuring our clients were getting the highest level of service possible, managing every internal and client facing project we had in the pipeline, Regular client update meetings, utilizing project management software and processes to ensure completion within budgets and on time. While maintaining a senior lead technical role for our largest, and most complex clients.

SENIOR NETWORK ENGINEER/CONSULTANT/TEAM LEADER (3/09 – 1/15) Provide on-demand CTO expertise to clients with the ability to execute technology challenges. Manage multiple client’s networks and server infrastructure, provide consulting, design, implementation, maintenance and monitoring for their environments. PROJECTS:

• Led the company towards obtaining Citrix Ready Certification, which included integration of XenApp & XenDesktop with Cloud Platform, passing the high standards Citrix requires.

• Managed the migration of many complex premise based networks to our private-hybrid cloud infrastructure.

• Provided expert level expertise for many clients with SAAS utilizing Citrix XenApp & XenDesktop, PVS, MCS and Netscaler products.

• Assisted the team with designing, building and maintaining our redundant IAAS XenServer farm sized for over 100 virtual servers.

Chris Provencher, MCSE, CCA-V, A+ ***********@*****.*** 6 Shepherds Way, Biddeford, ME 04005 Voice: 207-***-**** Confidential Page 2 Last Update: 1/5/2017

• Designed, project managed, and implemented a secure 40+ server Xenapp 7.6 environment for a large medical transcription company, utilizing PVS.

• Designed and migrated a healthcare analytics clients new secure Xenapp & XenDesktop environment, utilizing Pure storage as the SAN, and our Cloud Platform front end for extreme performance and implemented security into the design to meet security requirements for HIPAA and contractual obligations.

• Assisted the team with designing, building and maintaining a second highly available cloud infrastructure based on XenServer and Cloud Platform in a multi site replicated configuration.

• Zimbra e-mail and collaboration suite server management and administration in a multi-tenant environment hosting thousands of accounts.

• Install and configuration of multiple clients’ high availability multi server Microsoft Exchange environments.

• Microsoft license audit for one of the leading law firms in southern Maine. WORKGROUP TECHNOLOGY PARTNERS Westbrook, ME

SENIOR SYSTEMS ENGINEER (4/98 – 2/02, 3/03-02/09)

Consultant and Engineer in the Information Technology Services Division for WTP. Servicing clients in the Southern Maine area as a Consultant/IT Specialist/Network Engineer. This group focuses on providing customers with networks infrastructure, design, implementation, and support. Responsibility of this position requires expert customer relationship skills. Professional Services Account Manager, roles include, providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations. Provide seamless project management through all phases of the customer relationship - coordinating with the customer, technical resources, and support personnel. Communicating regularly with the customer to evaluate satisfaction and pro actively identify upcoming needs. PROJECTS:

• Designed and project managed a 5 site WAN/Voice Network roll out with SIP trunking and MPLS utilizing Cisco technologies for a Cisco Unified Messaging and IP Telephony solution.

• Design, implementation and support of a complex, redundant, load balanced, environment with shared network storage in an enterprise environment, and providing web access to various network elements and applications utilizing Citrix Metaframe with Metaframe portal technologies for their global corporate workforce.

• Project Manager and Lead Engineer for Data Center Design projects, and implementation. Facilitated the migration of servers, power requirements, network design and HVAC requirements.

• Successfully consulted, designed, and implemented many different virtualization projects utilizing VMware technology.

• Ongoing support for many clients requiring, installations, support, consulting, helping our customers get the most out of existing technologies and planning for the future. SYSTEMS ENGINEERING INC Portland, ME

SYSTEMS ENGINEER (2/02 – 3/03)

Implementation of new projects, assisted the sales team with pre-sales technical expertise, provided ongoing client support and maintenance of their most critical systems. The majority of the clients I was responsible for were law firms and banks requiring very explicit documentation, and following detailed processes.

Chris Provencher, MCSE, CCA-V, A+ ***********@*****.*** 6 Shepherds Way, Biddeford, ME 04005 Voice: 207-***-**** Confidential Page 3 Last Update: 1/5/2017

PROJECTS:

• Planning and implementation of a multi site banking organizations Metaframe deployment, Working with Metaframe, XP thin clients, and new applications.

• Lead technician for many accounts, this responsibility included, keeping the clients server in optimum working capacity, ensure backups run smoothly, provide consultation on upcoming technical projects, and technical support for their environment on an ongoing basis.

• For a Southern Maine town office, provided the strategy to migrate their existing environment over to Metaframe XP and Domain migration to new hardware with little to no downtime visible to the client.

• For a local business provide a Microsoft license audit, migration from Exchange 5.5 to Exchange 2000, installed Symantec Norton anti virus, deployed and managed, and brought their backups to a stable state.

UNISYS CORPORATION Portland, ME

DEPLOYMENT COORDINATOR –Unum Project – (10/97 - 4/98) Contracted Remote Deployment Coordinator. Responsible for server, workstation, printer, network switches, and router installations in sites thought the US and Canada. Assist with workstation and server images to ensure that when deployed everything would go as seamless as possible. Provide resource allocation to insure successful completion of projects. Provide higher level technical support for escalated issues for deployment engineers.

LEVESQUE OFFICE SUPPLY Caribou, ME

SYSTEMS ENGINEER – (2/97 - 10/97)

Design, Implement and Support customers Novell and Microsoft networks, interfacing networks to multi- purpose printing devices.

EDUCATION

NORTHERN MAINE TECHNICAL COLLEGE Presque Isle, ME

Associate in Applied Science in Computer Electronics– May 1998 Comprehensive computer electronics program designed to provide intensive, quality education. Focused primarily on electronics foundations necessary to troubleshoot, design, and maintain today's complex computer systems. The final phase of this program consisted of network installation, troubleshooting and administration of various network operating systems.

• The National Collegiate Computer Science Award

• National Deans List

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