Results-driven Mechanical Engineering Professional with 15-year experi

RUPESH BHAGAT

**** **** ****** **, ******, MI ***88 • H: 248-***-**** • C: 734-***-**** • **********@*****.***

Results-driven Mechanical Engineering Professional with 15-year experience in handling operations, after sales service, spare management, vendor development, new product development and innovation with impressive analytical and technical support abilities.

PROFESSIONAL SUMMARY

Wide experience with Various Refrigeration system

Commercial Refrigeration: - Visi Cooler, Deep Freezer, Fountain and Vending Mc

Consumer Durable: - Frost Free Refrigeration, Single Door Refrigerator, Air conditioner (Split & Window)

Industrial Refrigeration: - Package & Open Refrigeration Unit up to 600 TR.

Working Knowledge with Various Refrigerant like R134a,R12,R22,R290,R404A,HCBlend and new gas R513A

R448A/R449.

Develop Test Plan, Technical Specification for Cooler, Fountain, Bottle cooler etc.

An enterprising leader with excellent analytical, troubleshooting and interpersonal skills

Knowledge of Various compliance standards like UL, NSF, CSA

Knowledge of DFMEA, DFM/DFA.

Self-starter and also experience in handling Team, cross functional Team to improve unit performance.

SKILLS

Effective problem solver

Process improvement specialist

Excellent time management skills

SAP and ERP system knowledge, Microsoft Outlook, Word and Excel

Efficient multi-tasker

Consistently meet goals

WORK HISTORY

Manager-Cold drink equipment

Hindustan Coca-Cola Beverages Pvt Ltd - Ahmedabad, India 10/2012 - 11/2016

Designed, Developed and Manufactured On GO chilling solution equipment and scaled up in area, Added new

Customer in Area with Additional business of 0.5 mm transaction per year and improving by year on year.

Successfully completed Pilot project for set up of Newly Developed equipment (Splash Bar) and Scaled up in area.

Worked with unit leadership in making the business plan for Year, budgeting for dept.

Added 23 % equipment base in trade to generate additional business with ensuring proper utilization of Asset.

Developed 2 new Vendor to support business growth in Area.

Improved Service resolution time by 10 Hrs.

Improved quality of service by reducing repeat failure by 8%

Improved Codex Score by 10% and Achieved 3 time perfect 100% in 2016

Saved operational cost by 5% in 2015 and 8% in 2016 over Plan.

Completed operational excellence at Associate level and successfully completed "Cooler Productivity

Improvement" project, Improve cooler productivity by 20% in 2014, Project nominated at Country level.

Reduced inventory level less than 2% by improving productivity of refurbishment of old equipment.

Participated in New Software development (SAP and CTS) and also Trained, Coached and mentored staff to

ensure smooth adoption of new program.

Manager - Service

Godrej & Boyce Mfg Co. Ltd - Ahmedabad, India 02/2006 - 10/2012

Developed new vendors and existing vendors to support our business growth

Improved Customer satisfaction Index by 90%

Improved First Response time by reducing 8 hrs, reduce unproductive visit by training field level team and

improved productivity of Team.

Improved First Time Fix from 60% to 88% by reducing repeat failure and designing proper tool bag for Field

engineer.

Bench-marked new level of Service by resolving 100% customer issue with 48 hrs in 2007.

Won Best Service delivery Executive Award in 2006, 2007, 2008.

Improved Service business by selling of Accessory, Annual Maintenance contract and Spares (Added 6000 new

customer in Service Business on every year)

Reduced field staff turn over by 20% by ensuring proper payout, incentive scheme, training and motivating activity.

Reduced Damage Inventory by 70% with ensuring timely repair or sale.

Participated in New Software development (BaaN and Smart-net) and successfully changed over.

Manager -Service operation

Western Air-Conditioning & Refrigeration Pvt. Ltd - Ahmedabad, India 07/1998 - 02/2006

Improve Service resolution time by 4 hrs.

Reduced complaint ratio by 10% by ensuring proper PM Services & reducing Repeat failure.

Strengthened company's business by leading implementation of Service Business like Annual Maintenance contract,

Selling equipment.

Ensured to get timely payment to Company by submitting proper invoice with all record to Customer.

Ensured profitability of Service Business by managing operation cost and developing new service Business

Avenue -Achieved highest profit in 2005.

Reduced warranty cost by 5% by proper training to Field engineer and quality improvement feedback to supplier.

Worked directly with Client like Coca-Cola, Pepsi, Amul, US Pizza to achieve Business through Service

Operation.

Promoted as Executive in 2002 and as Manager in 2004.

Supervisor

Allwyn- A Unit of Voltas Limited. – Ahmedabad, India 01/1997 - 07/1998

Developed franchisee network in various Cities of south Gujarat.

Developed Minimum Spare Level for vendor and ensuring proper availability for smooth customer resolution.

Visiting 5% of Customer to check proper Service level and improvement.

Completed project of Refurbishment of Failure product in given time limit

Junior Engineer

Gandhi Sp. Tubes Ltd – Halol 01/1996 - 12/1997

Maintaining Production Equipment in proper working Condition.

Ensured regular preventive maintenance of equipment.

Designed, Developed and fabricated Heating furnace

Shift Engineer

P.T.E.S.Ltd, Alembic Chemical works Ltd - Vadodara 01/1995 - 01/1996

Ensured all equipment in Proper working condition by checking and taking all required reading.

Preventive & Breakdown Maintenance of Cooling equipment, Air compressor, Pumps etc.

Maintained a safe working environment by ensuring compliance and guidelines.

Trainee Engineer

Monesh Chemo Engineering Pvt Ltd - Vadodara 05/1994 -10/1994

Completed project on "Improve production speed of Shop floor" by achieving highest no of production in one day.

EDUCATION

Bachelor of Engineering: Mechanical

Diploma Engineering: Mechanical

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