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Customer Service Sales

Fall River, Massachusetts, United States
January 06, 2017

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*** **** ****** ****** • Fall River, MA 02724 • 508-***-**** •


To obtain a position utilizing my skills in analyzing and preparing business statements, pertaining to the financial needs of an innovative company.

Hard-working and self-motivated; Strong work ethic, goal and outcome-oriented; Excellent customer service skills; Experienced in sales and management.


Hospitality Manager, Dartmouth Motor Inn Feb. 2015 – Present

●Complete scheduling of employee hours on a weekly basis

●Follow-up with customers to gain important feedback on their stay

●Present new ideas and information to upper management to gain business

●Look over financial reports for all employees

●Train new employees on high standards expected by guests, company policies/protocols, and best approaches to service

Sales Agent, Security Force Inc. June. 2012 – Nov 2014

●Communicated with prospective clients regarding the purchasing of security systems for their homes

●Followed-up with existing customer to assure product satisfaction

●Completed research on recruiting new clients and sales growth

●Delegated daily assignments to staff

Certified Nurses Assistant, Private Care March 2010-June 2013

●Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

●Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

●Worked to accomplish effective team collaboration, patient relations and consistent delivery of empathetic care.


My Brother’s Keeper Aug. 2016 – Present

Christian Ministry that delivers food and furniture to local families in need

●Assemble box springs and furniture to give to local families

●Pack and deliver food, fresh dairy, produce and personal hygiene bags

●Sort household items and linens

●Test electrical items

United Way Aug. 2016- Present

United Way day of caring at sharing the harvest community farm to stop hunger in South Coast region of MA

●Harvest fresh produce and preparing it for food pantry donation

●Complete various physical tasks on the farm

●Deliver the food to local hunger relief programs in New Bedford and Fall River MA


University of Massachusetts Dartmouth, Dartmouth, MA Sept.2014 - Dec. 2016

B.A. in Accounting

Relevant Courses: Financial and Managerial Accounting, Quantitative Business Analysis, Auditing, Taxation

GPA in Major: 3.53

GPA: 2.97

Honors: Dean’s List

Bristol Community College, Fall River, MA Sept. 2007 – Dec. 2010

Major: Accounting

Relevant Courses: Financial Mathematics

University of Massachusetts Amherst, Amherst, MA Sept. 2006 – May 2007

Major: Accounting

Relevant Courses: Economics, Business Communication

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