SUMMARY

Seasoned Business Analyst/Software QA Analyst with demonstrated excellence in combining innovative and complex concepts to produce effective solutions, provide consultative advice, and offer comprehensive testing expertise focused on meeting diverse business requirements

TECHNICAL SKILLS

Excellent problem-solving abilities Windows and Linux

Project planning, documentation reviews, project scope

Documentation: User and IT internal

Excellent communication skills

Refined system debugging skills

Mainframe and Agile project analysis

Applications: Microsoft Office (Word, Excel, PowerPoint), Jira, Service Center, Snagit, First Test, Infoman, Pro-Term, UNIX Screen Commands, Linux CA7/Endevor Commands, Test Manager/HTLM Testing, Test Manager, SDLC

STRENGTHS

Planning & Management

Detail Research

Client Relationship Management

Troubleshooting & Problem Resolution

Reporting – Generating/Reading

Cross-functional Communications

Internal Systems & Controls

Manual/Automated QA Testing

Technical Support & Training

Team Leadership & Support

Customer Service

Client Services

PROFESSIONAL DEVELOPMENT

Education and Training

Relational Database

Controls Database

Testing Standardization Requirements

Relational DBMS Architecture & Design Issues

RMS/IDP/OARS

LT Western Hemisphere-International

Preventing Harassment

Software Development Methodology

Quality Inspections

Customer Satisfaction Strategies

Project Management

Business Development

Account Level Processing

Six Sigma Overview

Lotus Notes

Proactive Listening

JCL

Basic Principles for a Collaborative Workplace

Problem Solving Process

Microsoft Word / Excel / Outlook

PROFESSIONAL EXPERIENCE

First Data Corporation - 3/2016

Experienced [IT Analyst] committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Other areas of experience acquired during my tenure at last employer include:

Sr. Software Quality Assurance Analyst

Participated in planning, design analysis, test plan/scripting and execution within First Data’s distributed software applications. Ensuring requirements and test results were in Compliance with the state and federal banking laws

Provided functional knowledge and technical expertise to junior team members. Working closely with Offshore/Onshore team members, Interface with business partners preparing test execution for Business Requirements, Functional Requirements, Use Cases, Database models and Training Guides

Create and execute requirement test cases for entire lifecycle of the project; Integration, UAT and monitor Production performance identifying/monitor mainframe issues and resolution, providing daily reports and system impact, documenting all enhancement/changes

Project Analyst – Conversion Services

Responsible for analyzing and defining client concepts/requirements

Converting business requirements and projects in Clarity, project management PMO

Manual and Automation test scripting – execution. Testing end-to-end software testing for Financial institutions – Pricing, Mainframe and UI

QA Professional Consultant

Worked closely with development/Business Unit developing quality requirements to the delivery team. This was a initiative governed by the United States President – mandating system changes for Financial/Credit Card Processing for all financial institutions. “UDAP Unfair, Deceptive Account Practices “

Formulate, document and execute test cases- to verify accuracy of new products, product enhancements and reported code/functionality fixes; test planning, test cases/script creation.

Analyze/validation/document test output and script results to ensure test quality expectations

Establish and coordinate, planning/execution/verification/reporting of timely test activities for all levels of execution/implementations

Monitor and perform regression testing on applications, documenting issues/requirement changes

Manage and resolve test Issue Reporting by gathering critical information needed for problem classification, and retest within appropriate guidelines

Exhibit strong leadership coordinating with Product Owners, Stakeholders and Management regarding project timeline and delivery of a highly stable and a quality product. Ability to communicate effectively, create strong relationships, Business Unit/PM and management

Healthcare Project Leader

Interacted with Healthcare team and vendors to gather system requirements and analyze substantiation setup through Rules based platform

Coordinated system workflow; oversaw claims database and maintained processes for Healthcare substantiation service areas

Aligned client portfolios to support Healthcare claims and FSA Debit Card functionality; ensured contracts claims adhered to federal and HIPPA standards

Established and maintained strong business relationships; participated in weekly client conference calls focused on verifying system requirements were reasonable and inclusive of client-specific business standards

Business Analyst

Executed and coordinated workflow, developed logical and use cases, and performed complex analysis/testing

Communicated with clients to identify models and document specifications; actively participated in project documentation. Provided training on new processes and technologies. Worked at client location to help expedite On-Boarding process

Spearheaded requirements gathering and testing efforts to resolve defects, configuration issues, and interoperability flaws; consistently completed projects within established timelines

Devised and instituted a standardized workflow, which prevented scheduling delays related to testing, issue resolution, and documentation

Effectively communicated with diverse clients; relayed complicated technical terms in an understandable manner, offering guidance and expertise in multiple product areas, sales, and technical data functions.

Service Analyst

Provided customer service/technical support to internal and external clients;

Responsible as primary liaison between external clients and technical staff

Troubleshot, defined, and resolved system issues within designated product lines

Assigned as code (green screen) liaison, traveled to on-site locations for conversion go-live events

Subject Matter Expert (SME) for plastics and new account product areas; managed all facets of product service issues, including incident reporting, service level agreement adherence, and liability issue monitoring. Provided guidance to junior team members regarding business/technical issues and products

Requested by client to participate on 6-month development project; gathering requirements for expansion of masterfile/ODS functionality, and teamed with output services / Automation SQL engineers regarding issues, IR fixes, and client-specific system defined setup.

Software Migration Analyst

Develop and execute T/Endevor programming mainframe and online software code packages through database and system libraries. Coordinating code software enhancements and revisions in collaboration with diverse development and testing groups

Early experience with First Data Corporation included roles as Cardholder Client Service Research Coordinator, Settlement Liaison Coordinator, Authorization/Credit Analyst, and Long Distance Operator

Additional Experience

Client Resources Inc. / Contractor/Consultant First National Bank 7-2012 to 11-2013

Agile testing for development of Online integration UI enhancements

Creating manual test scripts and executing test cases

Attended daily Scrum standup meetings, reporting daily impediments, accomplishments/project status

Participate in requirement and UI design sessions

Create User Story test cases/plans

Execute test cases, reporting code defects, follow up with code fixes and development/Unix InfoMan

Experis Professional Software Test Consultant

7/2011- 1/2012 Contractor Software Quality Assurance Analyst, Testing Center of Excellence Organization (TCoE) First Data Corporation

Participated in planning, design analysis, test plan/scripting and execution within First Data’s distributed software applications

Provided functional knowledge and technical expertise to junior team members for UNIX Green Screen execution of non-monetary/monetary database updates and statement coordination

Created manual/automated test scripts/case, documenting regression/enhancement test case scenarios

Worked closely with IT development and business partners mapping/reporting test cases according to project requirements

Analyze and document defects and ensure proper test coverage

Created code/defect enhancement documentation

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