Customer Service Data Entry

Jordan Drummond

Lake Worth, FL *****

****************@*****.*** - 561-***-****

To obtain a position with a company that will allow me to utilize my experience and enthusiasm as well as the opportunity to grow with the company.

WORK EXPERIENCE

Enrollment Benefits Specialist

Oasis Outsourcing- May 2016 to October 2016 / Temporary

Take inbound calls from associates and owners of over 90 companies, enrolling them into benefits for specific enrollment period for insurance plans per IRS guidelines. Understand inner workings and procedures to explain benefits to clients of multiple insurance companies. Provide excellent customer service while navigating multiple programs on Windows in a service obsessed organization.

Tech Support Representative

TelePerformance - November 2014 to May 2016

Took inbound calls, handling customers concerns such as tech support as well as billing issues, collecting and verifying information, connectivity and data entry.

Security Officer

K-9 Security - April 2013 to Present

Monitor the flow of traffic, provide hourly reports and daily activity reports as well as writing incident reports. Patrol plaza using golf carts, rovering, private investigator, and use of duggy checkpoint wants and fobs. Trained on multiple job sites and have worked on special operations details.

Behavioral Health Technician

The Watershed Treatment Center - November 2013 to November 2014

Kept logs of clients every 10, 15, or 30 minutes, ran groups, transported clients from housing to meetings and vice versa, as well as to halfway house facility. Performed urine analysis, ensured clients attended scheduled activities. Recognized crisis situations and provided appropriate intervention. Kept therapists informed of client behavior and progress.

Stock Clerk

Publix - September 2011 to March 2013

Restocked shelves for entire store, organized merchandise, provided customers with information on items all while providing excellent customer service.

Moving Crew Member

Right Way Moving - December 2011 to October 2012

Carefully arranged clients’ furniture into a moving truck and transported to new location. Unloaded furniture in a precise, timely manner.

EDUCATION

St. John's Community College - Coconut Creek, FL

August 2012 to Present

CERTIFICATIONS

First Aid/CPR/AED Certified

November 2015 to Present

Class D Security License

November 2014 to Present

Class G Security License

November 2012 to Present

OCS Pepper Spray Certification and Training

November 2012 to Present

Hand-cuff Certification and Training

November 2012 to Present

Baton Certification and Training

November 2012 to Present

CPI Training

November 2012 to Present

Close Quarters Combat Training through Blackwater Security School

November 2010 to Present

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