Customer Service Representative

Jodacei Griffin

Communication Specialist

Katy, TX 77449

*******.*******@*****.*** - 713-***-****

Experienced customer service representative with proven ability to provided stellar customer service. Willing to relocate to: Arlington, TX - Houston, TX - Arizona WORK EXPERIENCE

Communication Specialist

MDS Communications - Mesa, AZ - 2012 to September 2013 November

• Placed Out bound calls in attempt to fundraise for various causes

• Provided information about local charities and explained what funds would go towards.

• Provided excellent and energetic customer service to all internal and external clients.

• Consistently was in the top 5 of most contributions collected.

• Processed payments from contributors

Enrollment Representative

Delta Education - Tempe, AZ - January 2011 to September 2012 Answered incoming calls and emails from prospective/current scholar parents

• Provided information about summer programs offered to high achieving scholars

• Guided parents through the enrollment process

• Assisted with scholarship applications

• Processed payments and set up payment arrangements

• Consistently lead the division in enrollments

• Provided overall customer service to scholars/parents and internal departments Stocker

Wal-Mart - Waco, TX - January 2009 to June 2011

Take inventory or examine merchandise to identify items to replenished

• Responsible for stocking transferred merchandise.

• Cleaned display cases, shelves, and aisles.

• Received, open, unpack and issue sales floor merchandise

• Transported packages to customers' vehicles

• Answer customers' questions about merchandise and advice customers on merchandise selection.

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