Customer Service Project Manager
Resume:
Jeffery C. Briggs
Columbus, GA. 31901 *******@*****.***
CAREER OBJECTIVE
Motivated, solutions oriented professional seeking a responsible, challenging career position in a team environment that will allow me to apply my skills and leadership abilities while focusing on quality, productivity and cost savings and
TECHNICAL PROFICIENCIES
Read and understand blueprints and wiring schematics
Anixter Certified Fiber Optic Cable Technician
Various types of testing equipment such as Pentascanner, Fluke and others
Heavy Equipment operation, boom/bucket truck operation
Proficient at bending and installing conduit, cable trays and wire management.
CUSTOMER SERVICE FIRST ALWAYS
Highlights
Over twelve (12) years of cabling experience, including but not limited to; FX (optical fiber), Cat3 – Cat6 voice and data, coax and audio/video from rough-in to testing and certification with an emphasis on project management and on-budget, on-time project completion.
Over two (2) years experience in the construction, installation and maintenance of electrical systems including commercial and residential projects.
Excellent customer service skills and management skills.
Project management and supervision experience managing 12+ employees.
Efficiently utilize internal and external resources to resolve problems. I possess great team skills, work very well in a team environment, and believe that communication is the key to success.
Extremely dependable and reliable in any situation. Rest assured that when a project needs extra attention or a crisis situation arises, nothing less than 100% effort is put forth until the job is done right.
I am very creative, resourceful, and organized, and can adapt well to changes in the workplace. When a project or task is given to me, you can rest assured that it will be completed in the allotted time given.
Very structured work habits and exceptionally detailed. Enjoy the implementation of new technology to provide value and increase efficiency.
Skills: Automotive and Mechanical Engineer Skills,
Strong Understanding of anything Mechanical
Able to read and follow Repair or construct Instructions
Strong Automotive Background Mechanical Not so Much Technical
Strong Understanding of Cable Broad Band Services Repair and Installation
of Residential And Commercial Structures Using Coaxial Cable as Well as CAT5, CAT6
and Fiber Optic Cable
Airial and Underground Cable Construction Experienced
Excellent CUSTOMER SERVICE SKILLS as Well, At least 25 years
PROFESSIONAL EXPERIENCE
Work History 1983- 2016
Pro Com Installations 15 years
Owner operator Jeffrey Briggs DBA PRO COM.
Project Manager
Data Network Cable Installation With some Terminatio of Jacks and or Patch Panels
MediaCom Columbus, GA
3 year
Technical Supervisor
Project Manager, Lead Technician
Managed 16 or more Technician Escalation resolution
Escalation Technician
Top tier troubleshooting escalations
Charter Communications Columbus, GA
7 Years
Project Manager/Project Engineer
Managed 12 or more Technicians.
Level 3 Escalation Technician
JEFFERY C. BRIGGS PAGE 2
PROFESSIONAL EXPERIENCE - Continued
Knology Montgomery, AL
5 years
Lead Line Locator
Pro Communications Installations, Montgomery, AL
10 years/ Current
Owner – Sole Proprietor
Project Manager/Supervisor
New construction and added drops.
Specializing in Data, Voice, CCTV, COAX and Fiber cabling installation and maintenance.
Designed, installed and maintain enterprise gigabit fiber optic 1000FX & CAT3 - CAT5e networks.
CAT3 – CAT6 terminations including punch-down, snap-in and patch pane, rack, and ladder rack
construction.
REFERENCES
References provided upon request.
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