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Customer Service Sales

Olathe, Kansas, 66063, United States
January 08, 2017

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P.O. Box ****, Olathe, Ks. ***** / 913-***-**** /


Driven to exceed goals and build long term relationships with customers. Deliver positive experiences through high quality customer care with over forty years of experience. Proven ability to initiate, lead, motivate and supervise. Experienced in Communication, Education, Transportation, Inside Sales, Customer Service, Marketing, Procurement, Inventory, Retail, Accounting, Banking - (Receptionist, Loan Secretary, Teller and IRAs), Stock Transferring, Book keeping, Administration, Auditing/Customer Satisfaction surveys, Self-employed Daycare and Home cleaning businesses. Strong desire to learn, grow and improve myself personally and professionally while helping others do the same.


Strong organizational skills Self- motivated Dependable

Detail oriented Positive attitude Analytical

Trustworthy Results driven Personable

Responsible Goal oriented Exceptional communication skills

Team player Responsible Team player

Active listener Self-motivated Determined

Creative problem solver Disciplined Multi-tasker

Superior Customer Service trained w/positive customer experiences



CPM- Certified Purchasing Management / Conflict Resolution / Interpersonal Negotiations skills / Speed-reading / Effective Presentations / Effective Supervisory skills / Successful Selling skills / Time Management / Setting Objectives / Add-on Sales / Business Writing / Account Manager Training / Customer Service Skills / Supervisory classes / CDL license, CPR, First Aide Training / Smith System Defensive Driving / Continuing education courses as a Para professional within the Olathe School District.


Class Act Award from Olathe South High School / Initiated Telemarketing Program / Masters of Telemarketing / Account Manager of the year / Telco Committee Chairman / National Association of Purchasing Management member / Certified Purchasing Mgmt. all at Sprint North Supply.


Communications Specialist/ Tallgrass Retirement Community/ O.P.Ks. / #913-***-**** 2015 - present

Front desk responsibilities including exceptional customer service.

Security team support including all doors, gates, alarms, pendants and pull cords.

Dispatch Security/EMTs/Doctors on call/Ambulances as needed.

Para educator / Olathe South High School / Olathe, Ks. / #913-***-**** 2014 - present

Assist with both resource and life skills/special needs/IEP students, as well as, teachers.

Ensure superior student experience by addressing all concerns and demonstrating empathy.

Resolving any problems on the spot / Serve as liaison between students, teachers and staff.

School Bus Driver / First Student / Olathe, Ks. / #913-***-**** 2000-present

Ensure safe and timely transportation of students to and from school.

Meet and exceed all company training, certifications and goals.

Create professional relationships with students, parents, and school personnel.

Administrative Assistant / Same 2012-2013

Politely assisted employees and customers in person and via phone.

Data entry.

Checked in employees and handed out bus keys.

Resolved customer inquiries/complaints in an effective and timely manner.

Audit Specialist / Innovative Solutions Group / Overland Park, Ks, / #913-***-**** 2007-2014

Conducted phone interviews/Customer satisfaction surveys from my home.

Met and continually exceed company requirements.

Maintained professional relationships with customers.

Obtained beneficial/competitive information from customers by probing and asking

pertinent questions and then entering on their website via computer.

Self-employed - Olathe, Kansas – Started and ran in home day care business. 1998-2000

Self-employed - Olathe, Kansas – Started and ran home cleaning business. 1996-1998

Senior Buyer / Sprint North Supply / Industrial Airport, Kansas / #913-***-**** 1979-1996

Process orders via DRP- (Distribution Resource Planning) 1993-1996

Expedite / negotiate returns / strategically plan and place product in 15 centers.

Achieve high service levels / obtain excellent work relations with 300 vendors.

Service ATT- our largest account / procure high quality product at the lowest cost.

Ensure 5,000 stocking units at 5 turns annually / training and supervisory duties.

Buyer – same as above without training and supervisory duties. 1989-1993

Senior Account Manager 1987-1989

Exceptional customer service / quotes / orders / returns / credits / new accounts / expedite.

Technical help / telemarketing / trace orders / trade show / training and supervisory duties.

Developed reputation as a sufficient service provider with high levels of accuracy.

Served as main liaison between customer, management and every other department.

Managed wide variety of sales, customer service and administrative tasks to resolve customer

issues promptly and effectively.

Recipient of multiple positive reviews/awards acknowledging dedication to excellence.

Account Manager - Same as above without training or supervisory duties. 1981-1987

Product Marketing Specialist

Price / forecast / gross margins / vendor relations / sales contracts / sales challenges. 1980-1981

Catalogs / vendor contracts / marketing strategies / advertising.

Described products to sales and customers while explaining details and care of products.

Effectively communicated with and supported sales, as well as, all other departments.

Executed in season pricing including promotions and mark downs to reach financial targets.

Ongoing training and applying knowledge of products and on products to sales.


Billing Specialist

Ensure prompt and accurate payment of bills. 1979-1980


Ensure timely and accurate communication with sales, credit and vendors.


JCCC / Overland Park, Ks. Programming Fundamentals/Sculpture 1983

KSU / Manhattan, Ks. Business Courses 1975-76

SM West / Overland Park, Ks. High school Diploma 1973


Cleaning Team coordinator / Power point slide show coordinator / Bible Study Teacher

Ladies Ministry Team member / Intercessory prayer team member / Children’s/Youth ministry volunteer

Food pantry volunteer

*Previous positions and references available upon request.

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