Sales Technical Support
Resume:
ROBERT W. TETER
*********@*********.***
Senior IT specialist
Summary of qualifications:
Highly driven and knowledgeable Senior Technical Architect with a proven track record in achieving results in Solutions Planning and Design and as a subject matter expert for block and file storage platforms at ATT.
Proven ability to lead teams, implement change, exceed targets and drive organizational results
Extensive knowledge of multiple storage platforms and operating systems.
Work closely with Management and Operations to obtain optimized solutions.
Over 18 years of working experience in enterprise storage solutions including SAN and NAS.
Professional Experience
December 2007 – 2016 AT&T Inc.
Senior Technical Architect Bothell, WA
As part of the Storage Solutions and Planning team I was responsible for the design, implementation and maintenance of Our ITO data centers and their associated storage infrastructures.
Responsible for documentation and implementation of several components of the Storage request tracking systems and Storage management roles.
Work with other teams to consolidate and perform maintenance EOSL storage frames to new platforms.
As part of the SME organization responsible for the creation, maintenance and documentation and processes as well the SME role.
August 2005 - August 2006 General Microsystems Inc.
Systems Administrator / IT Specialist Bellevue, WA
Participate in design and installation of RAID and Storage area network implementations.
Duties also include pre sales and Technical support for Customers of General Microsystems in the Seattle metro area.
Working with several different Hardware vendors and platforms have provided for extensive UNIX platform knowledge and architecture.
Specializing in Small computer systems interface (SCSI) and fibre channel interfaces over SANS.
Knowledge of Backup and Backup environments have provided for extensive experience in the enterprise computing field.
Experience with most NAS storage platforms currently in production.
Provide pre-sales support (post sales, as needed) to end-user/corporate accounts.
Work closely with the Senior Sales Executives, performing demonstrations and presentations.
April 2004 – May 2005 MTI Technology Corp. www.mti.com
Senior Systems Engineer Anaheim, CA / Mountain View, CA
Participate in design and installation of RAID and Storage area network implementations.
Duties also include pre sales and Technical support for the Eastern United states.
Working with several different Hardware vendors and platforms have provided for extensive UNIX platform knowledge and architecture.
Specializing in Small computer systems interface (SCSI) and fibre channel interfaces over SANS.
Provide pre-sales support (post sales, as needed) to end-user/corporate accounts throughout assigned territory.
Work closely with the Senior Sales Executives, performing demonstrations and presentations.
Train customers as well as employees inside company on Enterprise Storage and related technologies
Knowledge of Telco and RAID tuning for databases and SGI environments. Clientele includes UUNET, America Online, Digex and Disney Pixar studios.
July 2002 – August 2003 TGS Inc.
www.tgsinc.net
Design engineer / Team lead Chantilly Virginia
Participated in the design and installation of Digital Media Server systems known as B.O.B.
Responsibilities include integration of software and computer hardware into digital media servers for the Broadcast market.
Working with several vendors and manufactures to produce an integrated digital media server with multiple capabilities.
Hardware includes HP, Apple, Sun Microsystems, MTI, EMC, Brocade, Qlogic and assorted other manufacturers.
Software includes Microsoft, Solaris, Linux, MAC OSX, Dalet media systems, Virage, ADIC and Veritas.
Provided tuning and integrating machines and disk arrays for Video streaming, Graphics and broadcasting environments.
Clients include: U.S. Senate Television and recording studios, Washington and Lee University, CNN, NPR and VOA
Provide pre-sales support (post sales, as needed) to end-user/corporate accounts
Educate customers as well as employees inside company on the integration of information technology into the Broadcast media industry.
Managed small team of engineers to design, install, maintain and troubleshoot digital media servers.
Work closely with Vendors to create and maintain relationships to facilitate the creation of the digital media server B.O.B
April 1998 – July 2002 MTI Technology Corp. www.mti.com
Senior Systems Engineer Anaheim, CA / Herndon, VA
Participate in design and installation of RAID and Storage Area Network implementations.
Duties also include presales and Technical support for the Eastern United states.
Working with several different Hardware vendors and platforms have provided for extensive UNIX platform knowledge and architecture.
Specializing in Small computer systems interface (SCSI) and fibre channel interfaces over SANS.
Provide pre-sales support (post sales, as needed) to end-user/corporate accounts throughout assigned territory.
Work closely with the Senior Sales Executives, performing demonstrations and presentations.
Train customers as well as employees inside company on Enterprise Storage and related technologies
August 1997 – April 1998 Artecon/Falcon Systems, Inc.
www.artecon.com
Field Support Specialist Sacramento, CA / Herndon,
VA
Support customers on a daily basis in traveling to customer sites to repair down RAID systems.
Use of several operating systems and hardware such as SUN, SGI, HP, DEC, IBM, and Microsoft used in most repairs.
Also support customers via taking trouble calls over the phone and in the field on a daily basis. Remain available to repair down systems on an on-call basis.
July 1994 – August 1997
Production Supervisor/Systems Technician
Supervised a staff of up to 30 assemblers and technicians in the production of computer peripherals from basic disk subsystems to mass storage arrays,
File servers and RAID systems. Responsible for system testing on several platforms for system compatibility, post production and shipping of the final product to the customer.
Duties included inventory control and purchasing of components.
Supported customers via troubleshooting problem systems and consulted with technical support to solve infrastructure issues.
Worked closely with engineering for system solutions, and as part of management, participated in many decision-making processes.
HARDWARE AND SOFTWARE KNOWLEDGE
SUN Certified Solaris 2.6 System Administration
UNIX operating systems: SUN, SGI, HP, DEC, Linux and IBM
Microsoft Windows 9x, NT, 2000, XP, 7
Brocade, Cisco and Qlogic switches
Knowledge of several software packages
Extensive knowledge of Fibre Channel SANS, SCSI computing environments and Multivendor Disks arrays, and configuration software,
SANS / SCSI hardware integration, NFS File servers, storage arrays, disk subsystems, volume mgrs., clustering, basic networking skills, X86-based PCs and UNIX server and workstation architectures.
Knowledge of basic broadcast hardware and software including: Miranda, Leitch, Studer and Grass Valley.
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