Customer Service Representative

NICOLE JONES

*** * ****** ** ******, CA ***** C: 303-***-**** **************@*****.***

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Sales Associate, 12/2015 to Current

7 Eleven – Visalia, Ca

Retail customer service

Cash handling

Knowledge of POS Systems

Team player

Clean and Stock store

Customer Service Representative, 03/2000 to 07/2010 William D Ford Direct loans – Bakersfield, CA

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 100 calls in queue per minute. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Met or exceeded service and quality standards every review period. Accurately documented, researched and resolved customer service issues. High School Diploma: 1997

Ridgeview High school - Bakersfield, Ca

Certificate : Business, 2000

Santa Barbara Business College - Bakersfield, Ca

Skilled in call center operations

Adheres to customer service procedures

Persuasive speaker

Committed to maintaining data integrity

Multi-line phone operation proficiency

Strong problem solving aptitude

Extensive history with predictive dialers

Customer interface expertise

PROFESSIONAL SUMMARY

WORK HISTORY

EDUCATION

SKILLS

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