Customer Service Quality Assurance

Bryan Muratalla

Phone: 951-***-**** Email: **************@*****.***

CAREER OVERVIEW

Positive, detail-oriented professional with moderate systems administrative and organizational skills. Exceptional software test/quality assurance engineer with proficient comprehension and implementation of test case development execution using various bug tracking software tools. Works well alone as well as collaboratively as a team. Able to adapt to any working environment without an issue. Effective communicator with strong technical analytic documentation skills.

QUALIFICATIONS

Strong collaborative skills

Strong project management skills

Excellent problem-solving abilities

Hands-on and proactive

Strong working knowledge of Windows OSx and MacOSX operating systems

Effective presentation

Strong analytical skills

Comfortable with change and fast paced environment

Ability to conceptualize and implement cross tier components

Strong working knowledge of Android and iOS platforms as well as bug tracking system such as JIRA.

Excellent communication skills

TECHNICAL SKILLS

Skills: Experience:

Windows, Linux, Mac OSX Proficient

Android, iOS, JIRA, Manual Testing Proficient

WORK EXPERIENCE

Best Buy - Costa Mesa, CA 2016 - present

Home Theater Consultant/Specialist

Responsible for customer consultation, designing home theater layouts and increasing revenue through implementation of sale techniques . Building client relationships and establishing trust and loyalty for life-long transactions.

Directv/AT&T (Contractor through Carrera Agency) - El Segundo, CA 2014 - 2015

Mobile QA (Quality Assurance) Analyst/Tester

Responsible for validating DTV/ATT mobile apps through full comprehensive and regression manual test cycles, developed detailed end-user test cases as part of ad-hoc test method approach and assure the highest quality products prior to releasing to customers

Detailed documentation of problem reports in bug data tracker system

Working collaboratively and assisting in the development progress of projects. Communication with Spanish and English user base to help facilitate customer service and retain users.

Eagle Paving – San Diego, CA 2013 - 2014

Production Assistant

Responsible for typing proposals to fit customer needs and understanding, creating detail infrastructure maps showing dimensions of projects, working mostly with excel, quickbooks, and google earth, building relationships with other companies, setting up appointments and making sure all requirements are meant for paving projects.

Walt Disney Company – Anaheim, CA 2011 - 2013

Customer Relations Representative

Cash handling, communicating with guests and providing a service that correlates with the Disney keys safety, courtesy, show, and efficiency.

Mi Tortilla – Corona, CA 2010 - 2011

Server

Ensured customer satisfaction by providing courteous service.

Babies R Us – Corona, CA 2008 - 2009

Sales Representative

Collaborated with small team to design and implement enhancements for projects which resulted in a revenue increase.

EDUCATION AND TRAINING

The Art Institute of San Bernardino - Audio Engineering Bachelors of Science

Riverside Community College - Computer Engineering

Santiago High School - High School Diploma

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