Desktop Support Technician/Network Admin
Resume:
Patrick M. Causey
Philadelphia, PA. 19143
********@*****.***
Education
ITT Technical Institute, Philadelphia, PA
oAssociates, Area of Study: Information Technology – Computer Network Systems
Thompson Institute, Philadelphia, PA
o Associates, Area of Study: Executive Data Management, Computer Operations
Technical Skills
Windows 1 through Windows 10 Operating Systems,
Microsoft Office Applications: Access, Excel, Lync, OneNote, Outlook, Outlook Express, PowerPoint, Project, Publisher, SharePoint Designer, SharePoint Foundation, Visio, Word and Mapmaker.
Server Applications: Microsoft Active Directory 2003, 2008 and 2012, Citrix, Lync Server, SharePoint, Excel Services and Project Server, VMWARE WorkStation 10, MVS-JES2, OS/VS1, TSO, ISPF, TLMS, SDSF and CICS.
Online Services: Microsoft Office Live, Microsoft Office Live Meeting, Office Web Apps, Outlook Web App and Sway. IBM System 3090 & IBM System 36 Cisco router manipulation, CAT5 running through buildings and confirming correct IP setup for router LAN/WAN and network manipultaion. I’m very familiar with TeamViewer and LogMeIn for remote accessing. Windows deployment and deployment kit use over a network and manual deployment experience. I have extensive exposure and manipulation in the Active Directory in respects to GPO policies and setup, password reset, IP schemes and monitoring and maintaining that environment. I also have heavy emphases on POS installation, maintenance, monitoring and maintaining its integrity on the network also Lunix GUi interface. All experiences apply to Mac/Apple navigation and troubleshooting also. Heavy emphasis on network security on routers, email headers and a great deal of SIEM monitoring and maintaining environments.
Professional Experience
WNCO Auto, Inc. - Philadelphia, PA June 2010- Present
Network Administrator / Desktop
Support Clerk
Refurbished laptops, desktop stations and various computer components.
Responsibilities included problem detection, resolving technical issues, reinstalling software and hardware, CAT5 cables and maintaining the company network.
Monitor and maintain Active Directories, GPO’s File access and password reset for user community.
Do troubleshooting, diagnosing, installing, upgrading, configuring, and repairing computer systems network system components and handle some Lunix GUI interface.
Installed and interfaced computer hardware including multimedia, memory and video components and systems.
Desk side support/trouble shooting, application update/refresh and hardware replacement upgrades. 8 PC tower environments
WCCT Global, Inc. - Langhorne, PA December 2014 – September 2015
Help Desk Technician II
Handled IT Support for 1500 internal employees
Responsible for 50-80 tickets daily
Update and maintain Organizational Units and file access in Active Directory
Respond to users concerns for password resets, outlook issues, Microsoft issues, printer issues and access concerns
Log and maintain a continuous flow of technical issues for user community.
Installed and interfaced computer hardware including multimedia, memory and video components and systems. SIEM monitoring and maintaining environment.
Desk side support/trouble shooting, application update/refresh and hardware replacement upgrades. 12 HP Laptop environments
Decision One - Devon, PA July 2013 – November 2014
Escalation Technician II
Order new PC parts and reschedule technicians out in the field to revisit customer to complete their tasks.
Executed daily operations of answering IT help desk hotline and emails, which produces call ticket logging, follow-up and closure.
Establish and reconfirm Virtual Private Network connections to technicians out in the field.
provide end user one-on-one training
Perform basic end user account, permissions and access administration via Active Directory and password resets.
Desk side support/trouble shooting, application update/refresh and hardware replacement upgrades. 156 PC tower environments
CadCom - Norristown, PA September 2013 – July 2014
Network Administrator / Desktop
Support Technician (Paid Internship)
Executed daily operations of tracking computer inventory and updates.
Worked with applicable help desk related vendors and service providers.
Monitor and maintain Active Directories, GPO’s File access and password reset for user community.
Refurbished laptops, desk stations, test stations, and various computer components.
Did software and hardware installation, end-user support and training, supporting and customizing VB/MS Access, and maintained all CAT-5 and infrared ports around the station using the punch down tool and other related tools, serviced all quad racks, battery chargers and kept track of stock items.
Desk side support/trouble shooting, application update/refresh and hardware replacement upgrades. 130 PC tower environments. SIEM monitoring and maintaining environment
Career Link (Paid Internship) - Philadelphia, PA September 2013 – January 2014
Network Administrator / Administrator
Supported and maintain the user community on the proper use of navigating on the internet.
Supported all upper management on all daily projects.
Developed procedures and practices for testing reliability and stability for users attempting to get back into the work force.
Administered all desktop related functions including hardware and software set-up and configuration.
Trained the user community on the proper way to produce a good resume and cover letter via WinWay software.
Assisted in all team projects for the user community workshop classes.
Non Profit Technologies (Paid Internship) - Philadelphia, PA April 2013 – August 2013
Desktop Support Technician
Executed daily operations ghost imaging, wiping HD's clean for reinstalling new Operating System’s on them if GHZ's of tower/laptop meets the speed requirements.
Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
Configured and installed new software on Hard Drive's for completion of towers/laptops being restored.
Refurbished laptops, desk stations, test stations, and various computer components.
Refurbished laptops, desk stations, test stations, and various computer components.
Desk side support/trouble shooting, application update/refresh and hardware replacement upgrades. 80 PC tower environments
National Comprehensive Center for Fathers - Philadelphia, PA December 2011 – March 2013
Network Administrator / Trainer
Supported and maintain the user community on the proper use of navigating on the internet.
Refurbished laptops, desk stations, test stations, and various computer components.
Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
Monitored and maintained all user access and printer issues in a 15 PC peer to peer environment.
Trained the user community on the proper way to produce a good resume and cover letter via WinWay software.
Desk side support/trouble shooting, application update/refresh and hardware replacement upgrades.
96 PC tower environments
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