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Customer Service Administrative Assistant

Location:
Lawrence, Massachusetts, United States
Salary:
13
Posted:
January 05, 2017

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JESSICA GONZALES DE LIRIANO

*** ****** ******

Lawrence, MA 01841

(978) ***-****

E-mail: acx4y5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Self-motivated team player who can work effectively and independently in different environments

Ample knowledge in customer service, cashiering, banking skills debt collections

Knowledge of MS Word, Excel, Outlook

Proactive, dedicated and sense of responsibility

Efficient, dynamic and work well under pressure

WORK EXPERIENCE:

United Nearshore Operations – Orange & Tricom - Gurabo, Dominican Republic 2015 – 2016

Customer Service Representative

Provide excellent customer service to customer and answer all questions

Advise customer on best plan choice to select for home or mobile device

Access and take work orders for customers having difficulties, passing to technical team

Create, follow-up and close work orders

Cooperativa de Ahorro y Crédito Santa Rosa – Lima Peru

Assistant Operations Manager 2012

Maintain petty cash

Process credit request applications

Provide adequate reports to Department Head

Bank Teller 2008 - 2012

Cash checks and pay out money out after verifying signatures were correct

Enter customers’ transactions into computers to record transactions and generate receipts

Balance currency, coin, and checks in cash drawers at end of shift and calculate transactions

Receive checks and cash for deposit, verify amounts, and check accuracy of deposits

Call Center/Collections Representative 2007 - 2008

Solve customer complaints via phone, email, mail or in person

Offer best payment option

Process calls to customers to collect debt

Pass promotional information to customers

Electromecanica Calle Surquillo - Peru 2006 - 2007

Administrative Assistant

Answer customer inquiries

Administer informational data to human resources

Answer telephones

Type, copy, fax and file as needed

EDUCATION:

Profesional Técnico – Peru – Certificate Program - Accounting

Liceo Nuetra Sra. De Lourdes – High School – Peru

JESSICA GONZALES DE LIRIANO

117 Myrtle Street

Lawrence, MA 01841

(978) ***-****

E-mail: acx4y5@r.postjobfree.com

Personal References

Jose A. Reyes Cepeda

United Nearshore Operations – Dominican Republic

Call Center Supervisor

829-***-**** ext 3149

Email: acx4y5@r.postjobfree.com

Gilberto Liriano

Janitronics

Electrical Technician

Lawrence, MA 01841

978-***-****

Email: acx4y5@r.postjobfree.com

Aleida Polanco

Garas S.R.L

Licensed Public Accountant

Santiago, Dom. Rep.

809-***-****

Email: acx4y5@r.postjobfree.com

Lizbeth Guzman

Telf 415-2814

Cooperativa de Ahorro y Credito Santa Rosa – Peru

Lima – Peru

Pablo Henriquez

Business Owner – El Puente Comercial SRL

Santiago, Dom. Rep.

829-***-****



Contact this candidate