Customer Service Administrative Assistant
Resume:
JESSICA GONZALES DE LIRIANO
Lawrence, MA 01841
E-mail: ***********@*******.***
SUMMARY OF QUALIFICATIONS:
Self-motivated team player who can work effectively and independently in different environments
Ample knowledge in customer service, cashiering, banking skills debt collections
Knowledge of MS Word, Excel, Outlook
Proactive, dedicated and sense of responsibility
Efficient, dynamic and work well under pressure
WORK EXPERIENCE:
United Nearshore Operations – Orange & Tricom - Gurabo, Dominican Republic 2015 – 2016
Customer Service Representative
Provide excellent customer service to customer and answer all questions
Advise customer on best plan choice to select for home or mobile device
Access and take work orders for customers having difficulties, passing to technical team
Create, follow-up and close work orders
Cooperativa de Ahorro y Crédito Santa Rosa – Lima Peru
Assistant Operations Manager 2012
Maintain petty cash
Process credit request applications
Provide adequate reports to Department Head
Bank Teller 2008 - 2012
Cash checks and pay out money out after verifying signatures were correct
Enter customers’ transactions into computers to record transactions and generate receipts
Balance currency, coin, and checks in cash drawers at end of shift and calculate transactions
Receive checks and cash for deposit, verify amounts, and check accuracy of deposits
Call Center/Collections Representative 2007 - 2008
Solve customer complaints via phone, email, mail or in person
Offer best payment option
Process calls to customers to collect debt
Pass promotional information to customers
Electromecanica Calle Surquillo - Peru 2006 - 2007
Administrative Assistant
Answer customer inquiries
Administer informational data to human resources
Answer telephones
Type, copy, fax and file as needed
EDUCATION:
Profesional Técnico – Peru – Certificate Program - Accounting
Liceo Nuetra Sra. De Lourdes – High School – Peru
JESSICA GONZALES DE LIRIANO
117 Myrtle Street
Lawrence, MA 01841
E-mail: ***********@*******.***
Personal References
Jose A. Reyes Cepeda
United Nearshore Operations – Dominican Republic
Call Center Supervisor
829-***-**** ext 3149
Email: *********@*****.***
Gilberto Liriano
Janitronics
Electrical Technician
Lawrence, MA 01841
Email: ***.**@*******.***
Aleida Polanco
Garas S.R.L
Licensed Public Accountant
Santiago, Dom. Rep.
Email: ***********@*****.***
Lizbeth Guzman
Telf 415-2814
Cooperativa de Ahorro y Credito Santa Rosa – Peru
Lima – Peru
Pablo Henriquez
Business Owner – El Puente Comercial SRL
Santiago, Dom. Rep.
Contact this candidate