Customer Service Representative
Resume:
Steven DeLauro
Cell: 917-***-****, Home 646-***-****
Email: *************@***.***
Profile:
Business background includes Accounting, Computer Programming, and Account Management.
Ability to work under pressure, and handle high volume client contact.
Excellent organizational, mathematical, analytical, supervisory, and inter-personal communication skills.
Proficient in Windows, Microsoft Word, Word Perfect, Excel and Lotus applications.
Work
Experience:
Emblem Health Insurance August 1994 - September 2016
Account Service Representative New York, New York
Received, processed and responded to phone and written inquiries from Group Administrators, General Agents and Brokers, concerning contract and claims information, billing, commissions, plan changes, renewals, reinstatements and other broker related business issues.
Followed up on inquiries submitted via email to ensure timely resolution and settlement.
Prepared comprehensive, and professional business correspondence to General Agents and Brokers regarding claims and concerns for their group members.
Prepared detailed summaries of all General Agents and Broker visits and apprise Directors and Managers indicating specific problems and concerns.
Prepared weekly reports for assigned groups and managerial staff.
Provided training on our group online portal and broker system for general agents and staff.
TIAA/CREF March 1989 - August 1994
Benefits Representative New York, New York
Assisted policy holders, beneficiaries and institutional representatives regarding all phases of Annuity payments.
Collected and reviewed information from participant and institutional files and determined eligibility and approved Annuity benefits in accordance with the regulatory agencies and TIAA/CREF contractual terms and institution plan rules.
Retained employee work counts, and statistical reports to keep management informed of changes and trends in operations and work flow.
Composed correspondence for policyholder’s, and their representatives explaining corporate policies and procedures, legal and tax considerations, and benefit options available.
MetLife Insurance July 1986 - March 1989
Account Coordinator New York, New York
Researched data and prepared policyholder’s financial reports and commentaries.
Reconciled and reported differences in policyholder’s financial premiums, claims, and deposits.
Prepared expense analysis and annual financial accountings.
Converted manual cash flow, and financial statements to computerized system.
Reviewed and revised policyholder’s contracts and evaluated renewal recommendations.
Blue Cross/Blue Shield Insurance June 1981 - July 1986
Customer Service Representative New York, New York
Telephone and in-person customer assistance with regard to benefits, and claims payments.
Examined incoming claims and approved payments.
Emmigrant Savings Bank May 1979 - June 1981
Bank Teller/Payroll Administrator New York, New York
Education: Pace University New York, New York
Attended two years of college pursuing degrees in Business Management, Accounting, and Computer Programming.
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