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Desktop Support Computer

Location:
Houston, Texas, United States
Posted:
January 05, 2017

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HERBERT L CROSBY

***** **** *** ****

Houston, Texas 77077

(832) ***-****

acx4xe@r.postjobfree.com

SUMMARY

Versatile Computer Professional with extensive experience maintaining, analyzing, troubleshooting, upgrading, and making repairs to computer hardware and software systems, as well as associated peripheral equipment. Extensive programming experience using a wide variety of program languages and operating systems. Recent employment included providing services for over 1,000 servers and desktop computers. Several years of experience installing, upgrading, and repairing computer servers, desktop computers and a variety of other electronic equipment.

COMPUTER TECHNOLOGY EXPERTISE

Network Hardware:

Ethernet: 10BaseT, 10Base2, fiber optic backbones, localtalk, Manchester II, Data General Sniffer

Tape Backup: Quantium 2000, 2500, 7000, and HP/Colorado

Network Software:

Ethernet: Win/Linux Ethereal, AG Group EtherPeek

Communications Protocol: NAPLPS, X.25, AX.25, X/Z modem, X.pc, TCP/IP, TAP TNPP, NFS, Novell, UUCP

Remote Access: VPN, Timbuk2, PC Anywhere, Remote Terminal

Databases: Oracle; Microsoft SQL; Linux MY-SQL

Operating Systems:

Microsoft Windows: Vista, 2003, XP, 2000, NT40, 98SE, 98, 95

Linux: Red Hat, Mandrake, Suse, Ubuntu/Kbuntu, Raspbian

Various software from the pre-windows era.

Programming Languages:

C, Assembly language, Visual Basic, Forth, Fortran, Pascal, HTML, PHP, Python

Desktop Application Software:

Norton AntiVirus 2 – 7; TrendMicro 5, McAfee, PowerPoint, Access, Word, Excel, Outlook,

Internet browsers, dBase, Foxpro, Delphi, AUTOCAD, PCAD, ProDesign, PC DRAW, WordPerfect.

PROFESSIONAL EXPERENCE

HostGator.com (Houston, Tx) 7/2008 to 8/2016

Server Support Specialist / Jr. Admin

Help in the Call Center to support admins with their web site and server setups.

ThePlanet.com/SoftLayer (Houston, Tx) 6/2007 to 7/2008

Server Support Specialist

Help in the Call Center to support admins with their web site and server setups.

Connexion Systems + Engineering 4/9/2007-4/17/2007

490 Boston Post Rd Sudbury, MA 01776

Contracted to Siemens at BASF Plant in Freeport, doing new desktop installs and wipes of old machines.

Atos Origin/UTMB Houston/Galveston, Tx 12/1/2004-1/31/2007

NESC (sub-contractor to Atos Origin) 5/17/2004-12/1/2004

Desktop Support Specialist

Started with doing updates and maintains on Dell machines at UTMB Galveston, SMS remediation. Moved into a Night shift position supporting all at the UTMB campus, image loading on new machines, and backup/restores.

Herbert Lamont Crosby

Smart Source Inc. (Insite) Chicago, Il 2-4/2004

Desktop Support Specialist

Replace old POS/Computers Unix systems with new Dell machines at NTB/Tire Kingdom sites.

Removed old computers and installed new Dell computers at BANK ONE sites moving the user data from the old computer to the new machines via the Novell File Server. March.

Unpacked and installed Dell computers at Mariner HealthCare moving the user old data to the new machine and waterfall the old IBM computers to other users. February through March.

Contract Support Services, Inc. (RSA) Friendswood, TX 2003

Desktop Support Specialist

Removed Virus off HISD schools computers

JOHNSON SPACE CENTER, Clear Lake, TX 1997 - 2003

Anti-Virus, Depot Tech and Programmer

Responded to all service requests for over 1,000 servers and desktop computers. Repaired, maintained and upgraded computer hardware and software to assure smooth operation of computer and related equipment. Served as the point of contact between customers, managers and vendors.

I.C.E.S. Ltd, Beavercreek, OH (ODIN contract) 2001 – 2003

Repaired and maintained backup servers and tape drives to support unattended nightly backups.

Updated Alpha servers with clean Linux loads as they came back through Depot repair.

Repaired and maintained Compaq/Dell/HP/IBM Desktop/Laptop Computers and printers.

OAO Corp, Clear Lake, TX (ODIN contract) 1999 – 2001

Installed, and monitored Norton Anti-virus 7.x Enterprise alerts and then removed the infections.

Installed, tested, and maintained remote access servers, enabling users to access network resources from home and while traveling.

Supported network resources, including file, dial-in and backup servers; network concentrators, routers and bridges.

Obtained Hewlett Packard certification for HP computers and printers. (SF5523)

Northrop Grumman, Clear Lake, TX (ISC contract) 1997 – 1999

Maintained SQL/Oracle database (MTIS) and reported metrics from this data.

Installed, maintained, and repaired Ethernet networks and fiber optic backbones using network diagnostic tools and protocol analyzers.

COMPUTER CITY, Webster, TX 1994 - 1997

Salesman and Bench Tech

Installed hardware and software on PCs, preparing all types of computers for sale.

ALTECH CONTROLS, Missouri City, TX 1993 - 1994

Programmer and Network Administrator

Designed programming software and built hardware for refrigeration control units, using Forth and Pascal. Managed a 50 node Novell network.

KRTS 92.1 FM, Houston, TX 1992 - 1993

Studio Manager

Maintained building and equipment for the main broadcast studio.

Filled in for DJs and interacted with public at social events.

METSEC Industries, Inc. (was Quantum Industries, Inc.) Houston, TX 1990 - 1991

Programmer

Programmed for real time control of pneumatic tubes systems, using C and assembly language.

Microlink Inc., Webster, TX 1986 – 1990

R&D Engineer

Designed and wrote programs for a PC based paging terminal that answers 8 TELCO’s lines, controls 512 transmitters, serves 5,000 subscribers, for any pager type in real time.

Herbert Lamont Crosby

Ford Aerospace & Communications Corp., Houston, TX 1980 – 1986

Senior R&D Engineer

Supported hardware and software for NASA’s Event Data Distributor.

Developed various keyset firmware for the Digital Voice Intercom Group (DVIS). Top Secret Clearance was needed due to the DATA Communications being done.

Supported DVIS engineers with Forth programming.

EDUCATION & TRAINING

College

Louisiana Tech University, BS in Electrical Engineering Technology – May 1976

Courses

Apple Service Certification Course

Advance Local Area Network Topology

Apple Network and Communications Course

Computer Architecture Concepts

Apple LaserWriter Certification Course

NT 4.0 Core Technologies

Fiber Optic Communications

Supporting MS Windows 98

HP Computer/Printer Repair

CTEC MCSE Windows 2000

Introduction to Local Area Networks

TCP/IP and Internet Architecture

Exchange 2003

Certifications

HP Computer/Printer Repair (SF5523)

MCP 3104548

MCSA Windows 2000 Core Technologies

References provided upon request.



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