Desktop Support Computer
Resume:
HERBERT L CROSBY
Houston, Texas 77077
******@*****.***
SUMMARY
Versatile Computer Professional with extensive experience maintaining, analyzing, troubleshooting, upgrading, and making repairs to computer hardware and software systems, as well as associated peripheral equipment. Extensive programming experience using a wide variety of program languages and operating systems. Recent employment included providing services for over 1,000 servers and desktop computers. Several years of experience installing, upgrading, and repairing computer servers, desktop computers and a variety of other electronic equipment.
COMPUTER TECHNOLOGY EXPERTISE
Network Hardware:
Ethernet: 10BaseT, 10Base2, fiber optic backbones, localtalk, Manchester II, Data General Sniffer
Tape Backup: Quantium 2000, 2500, 7000, and HP/Colorado
Network Software:
Ethernet: Win/Linux Ethereal, AG Group EtherPeek
Communications Protocol: NAPLPS, X.25, AX.25, X/Z modem, X.pc, TCP/IP, TAP TNPP, NFS, Novell, UUCP
Remote Access: VPN, Timbuk2, PC Anywhere, Remote Terminal
Databases: Oracle; Microsoft SQL; Linux MY-SQL
Operating Systems:
Microsoft Windows: Vista, 2003, XP, 2000, NT40, 98SE, 98, 95
Linux: Red Hat, Mandrake, Suse, Ubuntu/Kbuntu, Raspbian
Various software from the pre-windows era.
Programming Languages:
C, Assembly language, Visual Basic, Forth, Fortran, Pascal, HTML, PHP, Python
Desktop Application Software:
Norton AntiVirus 2 – 7; TrendMicro 5, McAfee, PowerPoint, Access, Word, Excel, Outlook,
Internet browsers, dBase, Foxpro, Delphi, AUTOCAD, PCAD, ProDesign, PC DRAW, WordPerfect.
PROFESSIONAL EXPERENCE
HostGator.com (Houston, Tx) 7/2008 to 8/2016
Server Support Specialist / Jr. Admin
Help in the Call Center to support admins with their web site and server setups.
ThePlanet.com/SoftLayer (Houston, Tx) 6/2007 to 7/2008
Server Support Specialist
Help in the Call Center to support admins with their web site and server setups.
Connexion Systems + Engineering 4/9/2007-4/17/2007
490 Boston Post Rd Sudbury, MA 01776
Contracted to Siemens at BASF Plant in Freeport, doing new desktop installs and wipes of old machines.
Atos Origin/UTMB Houston/Galveston, Tx 12/1/2004-1/31/2007
NESC (sub-contractor to Atos Origin) 5/17/2004-12/1/2004
Desktop Support Specialist
Started with doing updates and maintains on Dell machines at UTMB Galveston, SMS remediation. Moved into a Night shift position supporting all at the UTMB campus, image loading on new machines, and backup/restores.
Herbert Lamont Crosby
Smart Source Inc. (Insite) Chicago, Il 2-4/2004
Desktop Support Specialist
Replace old POS/Computers Unix systems with new Dell machines at NTB/Tire Kingdom sites.
Removed old computers and installed new Dell computers at BANK ONE sites moving the user data from the old computer to the new machines via the Novell File Server. March.
Unpacked and installed Dell computers at Mariner HealthCare moving the user old data to the new machine and waterfall the old IBM computers to other users. February through March.
Contract Support Services, Inc. (RSA) Friendswood, TX 2003
Desktop Support Specialist
Removed Virus off HISD schools computers
JOHNSON SPACE CENTER, Clear Lake, TX 1997 - 2003
Anti-Virus, Depot Tech and Programmer
Responded to all service requests for over 1,000 servers and desktop computers. Repaired, maintained and upgraded computer hardware and software to assure smooth operation of computer and related equipment. Served as the point of contact between customers, managers and vendors.
I.C.E.S. Ltd, Beavercreek, OH (ODIN contract) 2001 – 2003
Repaired and maintained backup servers and tape drives to support unattended nightly backups.
Updated Alpha servers with clean Linux loads as they came back through Depot repair.
Repaired and maintained Compaq/Dell/HP/IBM Desktop/Laptop Computers and printers.
OAO Corp, Clear Lake, TX (ODIN contract) 1999 – 2001
Installed, and monitored Norton Anti-virus 7.x Enterprise alerts and then removed the infections.
Installed, tested, and maintained remote access servers, enabling users to access network resources from home and while traveling.
Supported network resources, including file, dial-in and backup servers; network concentrators, routers and bridges.
Obtained Hewlett Packard certification for HP computers and printers. (SF5523)
Northrop Grumman, Clear Lake, TX (ISC contract) 1997 – 1999
Maintained SQL/Oracle database (MTIS) and reported metrics from this data.
Installed, maintained, and repaired Ethernet networks and fiber optic backbones using network diagnostic tools and protocol analyzers.
COMPUTER CITY, Webster, TX 1994 - 1997
Salesman and Bench Tech
Installed hardware and software on PCs, preparing all types of computers for sale.
ALTECH CONTROLS, Missouri City, TX 1993 - 1994
Programmer and Network Administrator
Designed programming software and built hardware for refrigeration control units, using Forth and Pascal. Managed a 50 node Novell network.
KRTS 92.1 FM, Houston, TX 1992 - 1993
Studio Manager
Maintained building and equipment for the main broadcast studio.
Filled in for DJs and interacted with public at social events.
METSEC Industries, Inc. (was Quantum Industries, Inc.) Houston, TX 1990 - 1991
Programmer
Programmed for real time control of pneumatic tubes systems, using C and assembly language.
Microlink Inc., Webster, TX 1986 – 1990
R&D Engineer
Designed and wrote programs for a PC based paging terminal that answers 8 TELCO’s lines, controls 512 transmitters, serves 5,000 subscribers, for any pager type in real time.
Herbert Lamont Crosby
Ford Aerospace & Communications Corp., Houston, TX 1980 – 1986
Senior R&D Engineer
Supported hardware and software for NASA’s Event Data Distributor.
Developed various keyset firmware for the Digital Voice Intercom Group (DVIS). Top Secret Clearance was needed due to the DATA Communications being done.
Supported DVIS engineers with Forth programming.
EDUCATION & TRAINING
College
Louisiana Tech University, BS in Electrical Engineering Technology – May 1976
Courses
Apple Service Certification Course
Advance Local Area Network Topology
Apple Network and Communications Course
Computer Architecture Concepts
Apple LaserWriter Certification Course
NT 4.0 Core Technologies
Fiber Optic Communications
Supporting MS Windows 98
HP Computer/Printer Repair
CTEC MCSE Windows 2000
Introduction to Local Area Networks
TCP/IP and Internet Architecture
Exchange 2003
Certifications
HP Computer/Printer Repair (SF5523)
MCP 3104548
MCSA Windows 2000 Core Technologies
References provided upon request.
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