Human Resources Project Management

MARCHELLE J. ROBINSON 253-***-**** *****************@*****.***

EDUCATION

MPA – Master of Public Administration 2013

University of Illinois at Springfield Springfield, IL BA – Sociology 2010

Alabama A&M University Normal, AL

PROFESSIONAL EXPERIENCE

Human Resources Generalist – Employee Relations 8/2016 – Present Ecoservice USA, Inc. – BMW Group, ReachNow

Created Startup Human Resources Department by implementing HR policies, procedures, establishing new programs, and creating strong organizational culture.

As a steward of the company’s values, advise and contribute to creating an inclusive, productive and high integrity work environment while ensuring all associates receive accurate answers to queries within a reasonable time frame.

Oversee, communicates and drives the consistent implementation of the company’s human resources (HR) practices, systems, and personnel-related activities in multiple facilities by counseling regional, area leaders, and store managers to ensure consistent execution of policies, programs, and initiatives.

Monitors adherence to all HR policies, practices and procedures. Interprets and communicates policies while ensuring accurate and timely HR data for assigned business units. Utilize ADP to ensure data integrity, data input and changes, reporting and education with manager awareness

Assist in the interview process for junior/mid-level roles while partnering with recruiting and business to help scope roles for appropriate hiring.

Partner with compensation regarding job leveling – help manage expectations with business from a budget standpoint.

Assist with performance management and compensation review during year-end process and annual talent review and succession planning.

Fostered a teamwork environment conducive to positive dialogue across the organizations. Personal efforts were cited as the driving force behind the Headquarters office employee retention rate of 74% within an industry where high turnover is prevalent. HR Benefits & Wellness Specialist (Contract) 9/2015 – 11/2015 Zillow Group, Inc.

Responsible for new employee orientation, benefits enrollment, inquiries, and support for over 2,300 Zillow Group employees.

Served as Lead Benefits specialist for all Leave, FMLA, Parental, Maternity, AD&D, Short & Long Term Disability programs.

Responsible for the Project Management of company- wide FMLA/ADA/Telephonic Implementation for standardizing leave management.

Ownership of day-to-day benefit program administration, including partnering with internal/external business partners to troubleshoot processing errors.

Processed 401(k), Payroll, FSA, HSA, Short Term Disability, AD&D, Life Insurance/Annuities, and Workers Compensation claims.

Assisted in benefit renewal process and open enrollment, including employee communication strategy and benefit enrollment Workday configuration.

Assisted Benefits Manager with the integration of two separately acquired groups of employees into the Zillow Group Benefits programs.

Partnered with benefits brokers, carriers and internal business partners while implementing new Employee Assistance Programs.

Benefit program compliance experience includes; ADA, ERISA, ACA, HIPAA, and COBRA. Administrative Assistant 2/2015 – 9/2015

Federal Aviation Administration

Responsible for administrative duties of three functional groups of 85 staff members within the Western Service Center.

Provide guidance and training on new standardized processes, procedures and best practices.

Prepare agendas and attend team-level and group-level meetings. Process and distribute meeting minutes as required.

Improve project completion rate (15%) by generating monthly on-time performance reports for Program Implementation Managers. Benefits and Leave Management Specialist (Contract) 4/2014 – 11/2014 City of Seattle / Seattle City Light

Responsible for new employee orientation, new hire benefits enrollment and updates for 1500 staff.

Initiated, managed and communicated disability claims, leave of absence, donated sick leave and out-of-class assignment processes.

Increased productivity and improved resource allocation by implementing project management tools.

Made changes to personnel records including performance reviews and alternative work schedules.

Conducted exit interviews, prepared COBRA and benefits termination notices for exiting employees. Geographic Information Systems (GIS) Analyst 8/2011 – 6/2013 State of Illinois – University of Illinois at Springfield, GPSI Program Scholar

Selected as one of 50 Graduate Public Service Internship (GPSI) Program Scholars nationwide for high-achieving talent based on leadership potential and academic success. Awarded full scholarship and paid graduate assistantship for 2011-2013.

Designed, planned and implemented state-wide visual database models using GIS software.

Developed and evaluated 20% of active source water assessments for community and non-community water supplies.

Participated in field sampling and analyzed data for water supply wells across the state of Illinois.

Communicated directly with Mayors and senior City Management to resolve water supply contamination issues.

Created a groundwater directory for the State of Illinois to assist emergency response teams during natural disasters. Human Resources Specialist 6/2008-8/2011

U.S. Environmental Protection Agency

Assisted with recruitment, selection, and training to serve organizational needs and development of the EPA Pacific Northwest Region by using HRIS and project management best practices. Successfully recruited 10 interns, scientists, engineers and specialists.

Led, developed, and organized new strategic recruitment plan that increased pool of qualified candidates by 75%. Recommended by Executive Management for Incentive Recognition Award for outstanding performance. Established and coordinated a new college recruitment program targeted to replace EPA’s aging workforce by researching and recommending key colleges and universities with programs that met the agency’s organizational needs. LEADERSHIP AND SERVICE

President and Co-Founder 1/2008-5/2013

Boys & Girls Club

Fostered the development of relationships among 15 at-risk high school young girls and 4 professional women mentors.

Planned and implemented monthly programs focused on education, self-esteem and career prospects while raising $5,200 for college tour.

Led and developed coaching courses for new mentors, community service initiatives, forums, seminars and fundraisers.

Contributed to achieve 97% graduation rate of mentees between 2008 and 2010, with a 72% career placement rate. COMPUTER SKILLS

MS Office, HRIS, ADP, Workday, WageWorks, Checkr, DocuSign, PeopleSoft, EV5, EMR, NeoGov, Castle, GovTrip, Adobe Professional, ArcMap, ArcGIS, ArcView, Spatial and 3D Analyst, On Time Performance software, TalentWise - Sterling Talent Solutions, Global HR, Shift Planning, Gusto, Indeed for Employers. PROFESSIONAL AFFILIATIONS AND VOLUNTEEERING

Alpha Kappa Alpha Sorority, Incorporated; National Black MBA Association; National Hispanic MBA Association; Seattle Urban League Young Professionals and Northwest Harvest.

MARCHELLE J. ROBINSON 253-***-**** *****************@*****.***

Contact this candidate