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Manager Quality

Aurora, Illinois, United States
January 05, 2017

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Michael E. Hiser Jr 773-***-****

**** ***** ******. ******, ** 60504


• To find a home in a growing company where I can add my experience and knowledge to help take the company and myself to the next level.

Professional Profile

• Board Member with PMA (Precision Metalforming Association)

• Lean Manufacturing and Green Belt training

• ASQ Certified Quality Manager (Expired)

• ISO Lead Auditor

• Multiple years of experience with End Users – High End Appliance Manufacturing

• Completed Multiple Supplier Quality Audits

• Three Quality Systems Created – Two Certified to ISO 9001 and one to TS 16949

Professional Experience

Stainless Sales Corporation, Chicago, IL


Vice President of Operations/ Director of Operations/ Quality Systems Manager


• Successfully merged two facilities into one new location, closing both older facilities in the process to bring operations under one roof.

• Increased production output by 35% through Lean Manufacturing techniques

• As part of Senior Management I worked to reduce overall monthly business expenses by 40%


• Direct Operations and Quality at two locations

• Reduce overhead and streamline production output

• Management Representative to the local Union

• Managed all Outside Processing and Production related suppliers

• Scheduling of all Production at two facilities

North American Stainless, Ghent, Ky

07/2005 – 09/2013

Quality Control Technical Representative


• Successfully reduced claim percentages across the Southern US.

• Helped to implement ISO/ Quality Standards in three Depot locations


• Internal Quality/ Solutions and Dispositions

• Supplier Quality

• Customer Audit Liaison

• All Appliance OEM Quality

Territory covered Southeastern US; Northeastern US; Canada, Export and anywhere necessary to address Appliance Customer issues.

Fabricated Metals, Louisville, KY

08/1998 – 07/2005

QA/ ISO Manager


• Youngest Manager in company history

• Implemented two Quality Systems Management Systems (One for sister company)

• Gained ISO Certification for one of the two systems

• Achieved ASQ (American Society for Quality) Certified Quality Manager

• ISO Lead Auditor

• AWS Certified Welding Inspector


• Creation and Management of the Quality Management System

• Day to Day Quality including Inspection/ Supplier/ Welding Inspection

• Lead Auditor for all Supplier Audits

• Improvements and R&D Teams

H.L Lyons Company, Louisville, Ky

06/1992 – 08/1998

Quality Coordinator


• Helped to Create and Implement the Quality Management System

• General Electric R&D on Highline Refrigerator


• Quality In-process Inspection

• Receiving/ Final Inspection

• Quality Liaison for General Electric

• SPC and Capability Study data collection and reporting

• First Article Inspection

• All Inspection Training


University of Louisville, Louisville Ky

09/2003 – 07/2005

Sullivan University, Louisville Ky

06/1990 – 08/1990


References are available upon request.

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