Support Technical

Christopher Catania

***** ********* ******

Katy, TX 77449

Cell 281-***-****

Chris,********@*****.***

Work Experience:

Compucom Oct 1999 - Feb 2016 Program Specialist

Worked on various projects\programs at the companies listed below

@Subsea7 April 2013 – Feb 2016

IT Staff work. Basically ‘do everything IT'. Desktop Support, Server Support, Troubleshoot network, supported all HW and SW, VC rooms, AV, Cisco IPT phones, Lync\Skype phones..Used SCCM to deploy images, software, patches and inventory activities. Supported offshore users on ships and platforms. Supported move to new office building in Jan 2014.

@Shell Dec 2011 – Feb 2013

RIAB Project Setup, tested and QC RIAB (Rig In A Box) for deployment at to all Shell US Onshore drill sites. Supported RIAB, Openwire, Openworks, Insite, UPS, Network routers and switches, Insite Anywhere, Network Communications and anything else related to RIAB after deployment. Trained staff to support above on operations basis

@BASF Oct 2011 - Dec 2011

Windows 7 Rollout at BASF sites. Documented procedures and trained technicians for the entire project. Managed 20 technicians who preformed rollout at BASF sites in Dallas, TX and Geismar, LA

@Shell April 2009 – Nov 2010

Secure Desktop Project Sept 2010 – Nov 2010 Traveled to Kuala Lumpur, Malaysia to help develop\test procedures and documentation for global deployment of Bit-locker Hard drive encryption, Secure Email (PKI) and Secure IM to 'most confidential' users. Managed deployment in the Americas.

Deep Dive Vista Support for Americas Jan 2010 - Sept 2010. Third level support of Vista machines, researched issues, deployment problems often dealing with MS Engineers.

Build\Rack\Support Servers at HOU IC site April 2009 – Dec 2009 Managed project of 12 people to inventory the Servers, Routers, Switches and Network at the HOU IC. Updated Compucom's Desktop Support Documentation for Shell contract. Various other projects to improve processes at Shell.

@Baker Hughes Jan 2008 – July 2008.

HD Encryption Software Deployment Tested and wrote\updated installation processes and documentation for HD encryption software for their HR department and managers. Deployed the software to 8 sites in Houston area.

@BP Oct 1999 – April 2009 (Overlapping times intended as I wore multiple hats Minus time spent at Baker Hughes project)

LAN Deployment of Helios Building June 2008 – April 2009 Installed and tested LAN of the new Helios Building.

Hurricane Evac Support 2006-2008 Evaluated, planned and setup all the IT infrastructure for BP Texas City's Hurricane Crisis Management Team in San Antonio. Including, but not limited to, WLAN, LAN, WAN, Audio Conferencing, break\fix of Laptops, Printers. Supported the BP Texas City Crisis Management team in San Antonio during Hurricane Ike event.

GDS (Global Desktop Services) Client Team Jan 2004 – Dec 2006 Support current standardized desktop platform from global perspective. Develop, test and support upgrades, ERs (emergency releases) etc. Write procedures and processes for deployments and projects. Resolve issues local SDO escalates to the Global team, includes working with MS to resolve errors. Support and test any applications that are or will later be supported by GDS Team.

GDS Client Firewall Team Jan 2004 – Dec 2006 Develop tools used for testing and supporting the WIN2K and WINXP Client Firewall. Evaluate requests for security concerns. Mitigate risks by finding alternate solutions. Format and test exceptions to be added to the Test and Live GPO. Write technical documentation for this service line. Run the weekly Client Firewall meeting. Manage firewall exception requests from initial request to security approval to testing via test GPO to implementation in live GPO.

Area Desktop SLC (Service Line Coordinator) for Southern US, Central and South America Jan 2003 – Dec 2006 Responsible for ~12k PCs. Test and support all OS upgrades and ERs. Manage rollout of OS upgrades and other software packages. Resolve problems escalated to me by desktop support techs. Escalate to Global Desktop Service Client team as needed. Write procedures and processes.

iRAS 2 Project 2002 – 2003 Primary tester and technical support during development and deployment of iRAS 2 (customized VPN solution). Write project technical support documents. Investigated and resolved any issues found during testing and deployment.

Technical Support for COE 3 Project, Amoco and Vastar Integration in Houston area 2001-2002 Tested COE 3 (Windows 2000) from first beta thru SR1. Investigate errors in both the CORE COE and various scripted COE 3 software packages, fixing or reporting errors to package owners. Develop procedures (imaging, staging, rollout etc) used for the COE 3 rollout. Technical support lead for rollout and migration. Manage team configuring and testing RAS during weekend rollouts.

Conference Support 2000 – April 2009 Setup, support and tear down conference support areas and meeting rooms. Included setting up power, LAN, WLAN, printing, Video Conferencing and anything else needed at local Houston sites as well as conference resorts around the US. Resolve any issues that arose during conferences.

Executive Support 2000 – April 2009 Support BP Executives at Houston Area BP offices. Travel to executives' homes to setup and support their home office configurations. Including setup\configuring\troubleshooting Laptops, Video Conferencing, LANs, WLANs, Broadband, printing etc.

Desktop Team Lead/Technical Lead Oct 1999 - Dec 2002 Co-managed 25 Desktop Support techs at Houston Site. Fix any problems escalated from Desktop Support in addition to supporting own user base. Support COE Software Library in use at Houston and additional unscripted software. Interview prospective Desktop Support Techs and trained them. Evaluate new Hardware and Software products in COE environment. Develop procedures and How-to documents for the support teams local and remote.

New Boston Systems Contractor

@Wang, Houston, TX

Senior Support Specialist, Aug 1998 – Oct 1999

Support BP users at Westlake Campus, Houston, including multiple mergers, integration and conversion of all former Amoco employees to COE. Activities included day to day maintenance, new installations, new software, printers, LAN connectivity, evaluation and recommendation of new HW and SW, troubleshooting, limited user training.

@Marathon Oil Company, Houston TX

Support Specialist, Oct 1997 – Aug 1998

Support all users in Administrative Services Department of Marathon Oil and Cushman\Wakefield. Activities included day to day maintenance, new installations, new software, printers, LAN connectivity, evaluation and recommendation of new HW and SW, troubleshooting and limited user training.

@Lanology, Houston, TX

Remote Deployment and Support Specialist; Aug 1997 - Oct 1997

Deployed 400+ desktops and laptops at 20+ El Paso Energy sites in Northeastern USA.

@ Digital Equipment Corporation, Houston, TX

Deployment Specialist; Jan 1997 – July 1997

Deployed ~2500 desktop and laptop at several Baker Oil Company sites in Houston Area.

RHI Consulting @ Van Kampen American Capital, Houston, TX

Network Technician/Help Desk; Sept 1996 - Jan 1997

Support all computers at Houston location including Hardware and Software configuration, installation, troubleshooting, upgrading Software Application.

Education:

Microsoft MCP and MCSE (incomplete)

Novell CNA, CNE 3.x-4.x ((incomplete)

University of Houston 1992-1995, Mechanical Engineering (incomplete)

Northland Christian High School, Houston, TX Graduated 1992

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