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Manager Customer Service

California, United States
$30.00 hourly
January 05, 2017

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Virginia Caamano

**** ****** ******

Whittier, CA 90601

562-***-**** / email:

Professional Outstanding administrative and organizational skills. Work independently, supervise group

Summary: departments and work well with all levels of management. Extensive accounting skills,

customer service, document specialist, all departments and procedures in the human resource field and knowledgeable in the banking field, too. Manufacturing/production planning, financial and budget reports and preparation of proposals and correspondence. Arranging international meetings, corporate trips, seminars, product previews and workshops for clients and employees.

Skills: Computer literate, Microsoft Office. Computer systems: NetRegulas, Siebel, JD Edwards, Oracle, Smart System, Macola and Wang. IBM and Apple Macintosh. 10 key by touch, 60+ typing, and Dictaphone experience. Speak and write fluent Spanish.

Employment History:

Sept 2012 to Kelly Services on Contract Assignment - Documentation Control Specialist Coordinator

Present Biosense Webster (a Johnson & Johnson Company) - Documentation Management Group

Support and maintain change control process for company. Review and create ECO’s and all company documents that are keep in cPDM data system. Initiate and execute an effective and efficient change control process in accordance with all applicable federal, state and local laws/regulations and company’s procedures and guidelines. Assist and train authors with ECOs, validations, and support with company standards and external standards. Support with NPD projects and work with IFU and labeling update changes. Assist and prioritize with all aspects of the department’s deadlines that included but not limited to engineer change orders, material Specs, AutoCAD drawings, protocol, and test reports. Assist with record management department as well. Responsibilities consist of identify, compile, and prepare a record management tool or use of existing records information system to track all company records internally and externally. Identify the retention period per company policy for each document or record type. Provide support for internal and external audits for back room assessment.

Apr.06 to Kelly Services on Contract Assignment - Complaint Assistance Associate

Sept 2012 Biosense Webster (a Johnson & Johnson Company) – Quality Engineering Department

Assist the investigation lab with inputting analysis conclusion of returned disposable product in database. Receiving and maintaining incoming disposable products. Decontaminating incoming disposable product for analysis and assign failure analysis testing for product returned. Performed preliminary MDE testing for disposable product and determine if dissection is needed.


Virginia Caamano



Sept. 04 to Kelly Services on Contract Assignment - Complaint Assistance Analyst

May 05 Biosense Webster (a Johnson & Johnson Company) – Quality Assurance Department

Assisting the QA department and manager in backlog of FDA recommendation of past audits.

Reviewing the device history reviews of products. Handling new complaints and notification

to customers. Reviewing and closing files with not product return. Liaison between

International subsidiaries companies and laboratory.

Nov. 96 to Chaparral Concrete Company Previous: Assistant to the Vice President

Sept. 04 Office Coordinator / Human Resource

Organized in setting up this new company. Involved in decision making of computer systems, budgets, all office equipment and office procedures. From business licenses to opening new credit lines for company as well as co-approving new customer accounts. Responsible for all aspects of the office as well as creating procedure for month end closing and all paper trail of daily business policy procedures. Responsibilities also include the entire human resource department: New hires, exiting employees, payroll, garnishments, insurances, benefits, and retirement plans. As well as liaison between medical insurances and government department to the company vice president. My responsibilities also include accounts receivable and payables, customer services, collections, banking transfers and filing liens when necessary. Was able to keep a new company cost and spending under budget and still keeping bad debt for accounts recievable’s to a minimum.

August 1994 Flint Ink, Corporation

to June 1996 Sales and Office Coordinator to the West Coast Regional Director

Primarily responsible for running the office of a manufacturing company and assisting the west coast regional manager who was responsible for five different states. I had five people reporting directly to me, provided support for sales personnel, and served as backup supervisor support for the plant manager who was responsible for twenty plant employees and lab staff. .

Duties included all of the above mentioned in the professional summary. Major accomplishment was reducing outstanding accounts receivable from $1,000,000/120 days past due to $100,000 / 60 days in less than six months. Re-organized and cross-trained office staff. Created spreadsheets to ease everyday billing, weekly production reports, payroll, and month-end closing. Assisted regional manager in preparing monthly P&L and customer forecasting sales. Liaison between Mexican customers and sales staff.

Virginia Caamano



June 1993 to Brown International Corp.

August 1994 Administrative Assistant

Primarily served as the assistant to the President of the company. Responsibilities included all of the above mentioned in the professional summary. Extensive proposal preparation and correspondence. This position required great detail to interact with other owner’s companies and customers throughout the states, Mexico and South America.

Education: University of Phoenix - Presently

UCLA Extension Courses

Glendale Community College - AS in Accounting

Employment Development Department Seminars

AIB Seminars in accounting principals of banking and operations.


Hobbies: Enjoy nature walks, bike riding, quad riding, camping, gardening and reading fiction novels.

References: Available Upon Request.

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