Management Manager

Location:

Tampa, FL

Posted:

January 05, 2017

Contact this candidate

Resume:

JEYAGOPAL DHARMALINGAM

*********@*****.***

972-***-****

QUALIFICATIONS PROFILE:

Experienced and technically inclined professional with a successful career in handling diverse and increasing responsibilities within information technology industry. Expert at managing the installation, configuration, implementation, and troubleshooting of networks, infrastructures, and hardware and software. Highly communicative specialist with a knack to present technical materials and product details to clients, diverse audiences, and end-users at all levels of technical proficiency. Highly analytical in facilitating pre and post technical support through accurately assessing technical challenges and successfully transforming ideas to appropriate workable solutions.

AREAS OF EXPERTISE

Virtualization

System Administration/Engineering

Active Directory

Hardware / Software Management

Monitoring

Project / Program Management

Networking (LAN/WAN/VPN, WLAN/NPS(radius))

Operational Strategies, ITIL

TECHNICAL ACUMEN

Operating Systems

Windows servers 2003/R2, 2008/R2, 2012/R2, Unix (Sun Solaris / IBM AIX) and Red Hat Linux servers

Database servers

MS SQL servers 2005/2008/2008R2/2012

Hardware and Storage

HP ProLiant server and Blade technologies, including c7000 enclosures, BL4xx/BL6xx blades and DL3xx/DL5xx servers, Dell Power Edge, Dell m1000e enclosures, Cisco routers, SAN (EMC/NetApp), NAS, Cisco routers/Switches/firewalls

Virtualization

Infrastructure

VMware ESX/ESXi, VMware Horizon View (VDI), ThinApp, vCenter cloud Suite (Enterprise) including vCOPS/vROPS, vSwitch/vDS, SRM, Microsoft Hyper-V.

Applications

SharePoint portal server, MS SQL servers, IIS, apache and Tomcat web services, Citrix

Tools

Server Assist, Patch link, SCOM, SCCM, Site scope, Httpwatch/Fiddler, Tivoli, CA Site Minder (SSO), Control-M, Active Roles Sever, MOVEit Central. Symantec NetBackup and CommVault,, HP SIM, Intel vPRO, FIM 2010 R2 for IAM, VDS, Nagios and Solarwinds (Orion), Quest/ADMT, Men and Mice, Dell Recovery manager, QualysGuard

Antivirus, security

Symantec Endpoint Protection, Symantec Enterprise Security Manager (ESM), Dell/Quest Change Auditor, WebSense Proxy, AD log/data management, Dell Recovery manager, Enterprise PKI

Messaging

Exchange server 2003/2007/2010/2013, Blackberry Enterprise Server (BES), Cisco IronPort, Faxination server, Symantec Antivirus, Trend Micro Scan Mail, Trend Micro control Center(TMCM), AntiSpam software like Interscan Messaging Security Suite (IMSS), Iron Mail, Cisco Iron Port, Mail Frontier.

Trouble ticketing system

Touch Paper, Peregrine, ServiceNow, Remedy

Automation/Scripts

Windows batch file, PowerShell, Python, Puppet, PowerCli

EDUCATION :

Bachelor of Engineering (BE)

Diploma In Engineering

CERTIFICATIONS

MCSE

MCSA Messaging

ITIL

CCNA

VCP –DTM (on-going)

PROFESSIONAL WORK EXPERIENCE:

Johnson Controls, Inc. March 2015 - Till date

Sr. Infrastructure Engineer/ Directory services and applications

Project description : Installing, configuring and managing company’s enterprise environment which has multiple domains and large no. Of domain controllers (RWDCs and RODCs), participated in application migration, domain migration and implementation/configuration and management of VMware ESXi, vCenter Cloud suite.

Responsibilities:

Installing. Configuring and managing physical and virtual application servers for new and existing environment.

Installation, configuration, management and troubleshooting of Active Directory Domain Services (AD DS) and all related technologies including DNS, DHCP, Group Policy, Groups, Security, Enterprise PKI and networking.

Migration of servers between datacenters, working on tech refresh projects, upgrading applications etc.

Installing, configuring and managing VMware infrastructure including ESXi, HA, DRS, Fault tolerance, and vCloud suite/infrastructure including vCloud Director, vCenter Operation Manager/vROPS, VUM, vCLI, PowerCLI,

Working on various projects, implement, service requests/incidents came through ITSM tools

Participate in new projects to find out the authentication requirements and implement the same

Configured and fine-tuned SolarWinds (Orion) and SCOM for critical alerts on availability, services, disk space etc. and troubleshoot the issues.

Security and Vulnerability management using cloud based QualysGuard.

Backup and restore using TSM and Veeam.

Created, configured and managed/supported servers and applications running in cloud environments (AZURE and Rackspace)

Automation using PowerShell and PowerCLI (for VMware)

Creating/updating GPOs as per the requirement.

Working in NIST/PCI compliance environment

Verizon Wireless Inc. Branchburg, NJ Oct 2013 – March 2015

Sr. Windows Engineer/Administrator

Project Description: Designing, Installing, configuring and managing physical and virtual servers for various applications in enterprise data centers in a NIST/PCI compliant environment.

Responsibilities:

Installation, configuration, implementation, administration and troubleshooting of Windows servers for various applications including WebSense proxy servers, FIM 2010 R2, for new projects in Development, Test and Production/DR environments in physical and VMware virtual environment. P2V migration and. OVA file export and import in VMware.

Configuring and administrating Active Directory Domain Services (AD DS) and all related technologies including DNS, DHCP, AD FS, NPS, Group Policy, Groups, Security, networking and Enterprise PKI for certificates.

Installing, configuring and managing MS .NET/SUN java web applications as per the client/customer requirement in IIS 7.0/7.5 and 8.0, 8.5 in load balanced environment and integrate them with SiteMinder for SSO and SSL certificates. Configured Nagios for URL monitoring and SolarWinds (Orion) for Network, Active Directory, SQL database, Unix/Linux servers and application/services availability monitoring.

Creating new websites and configure the virtual directories/application and application pools as per the requirement.

Deployment of updated applications/software and patches using SCCM and troubleshooting the issues using SCOM while doing so.

Create a clean virtualized server (fresh install) in VMware, create a virtual machine template, clones and use them to deploy VMs and managing them through vSphere client, vCOPS, Update Manager (VUM) and automation through vCenter Cloud suite for private cloud, including vROPS,vRA, vRO etc..

Installation, configuration and administration of MS SQL server 2008 R2/2012 R2 failover clusters in Test, Development and Production/DR environments in LAN/WAN.

PowerShell and Python scripting for automation, management, deploying applications and report generating

Backup and restore using CommVault and Symantec NetBackup

PowerShell and PowerCLI for managing Windows and VMware environment.

Automation done through Puppet for application/pakcage deployment, etc.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions (attached storage and SAN) as required.

Enables the technical delivery of a set of projects and responsible for ensuring that infrastructure solutions adhere to technical standards

Worked closely with Infrastructure Engineers, Lead Project Managers, Business Analysts, Architects and vendor partners.

Responsible for the quality of deliverables in terms of the technical design, implementation, testing and adherence to technical and Security compliance standards.

Vulnerability and security management using cloud based QualysGuard and Symantec’s ESM.

Participates in the infrastructure design and selection process

Oversees the diagnosis, correction, health and well-being of the technical infrastructure

Manages turnover of new servers to production during off-business hours and weekends.

Defines processes, documentation and engineering diagrams for technical and operations support

Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Change management made through ITIL change management process

JPMorgan Chase, Tampa FL May 2012 – Oct 2013

Sr. Infrastructure Support engineer/Lead

Project Description: To provide specialized enterprise level project based implementation / support and management for the applications in heterogeneous environment in NAS and SAN infrastructure which are in physical and virtual.

Responsibilities:

Installing, configuring, administrating and troubleshooting of Windows servers, Exchange servers, SQL servers, web application servers (IIS), Oracle web logic app servers, other custom client Mortgage application servers in a Datacenter environment and integrate them with SSO and SSL in Windows/AIX/Linux servers which include both physical and VMware and Hyper-V virtual server environment.

Design, configuring and managing Active Directory Domain Services (AD DS) and all related technologies including DNS, DHCP, Group Policy, NPS, Groups, Security, AD FS and certificate management using Enterprise PKI

Installing, configuring and managing MS .NET/SUN java web applications as per the client/customer requirement in IIS 6.5,7.0/7.5 and 8.0, 8.5 in load balanced environment and integrate them with SiteMinder for SSO and SSL. Configuring Nagios for URL and basic hardware and application monitoring.

Creating new websites and configure the virtual directories/application and application pools as per the requirement.

Deployment of updated applications/software and patches and troubleshooting the issues while doing so.

Collaborate with the server team and technical staff to provide support for the clients and servers to include diagnosing and resolving hardware and software problems that affect the applications

Troubleshooting OS and other windows application issues using SCOM and suggesting permanent solution for the improvement by implementing new tools and processes. Patch installation using SCCM.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions (attached storage and SAN) as required.

Enables the technical delivery of a set of projects and responsible for ensuring that infrastructure solutions adhere to technical standards managing LAN/WAN networks.

Hands on experience in vCenter cloud suite which included the vRO, vROPS, vRA and workflows for server deployment and applications. Widely used Puppet for the application deployment automation.

PowerShell scripting for automation, management and report generating of windows server environment.

Works with Infrastructure Engineers, Lead Project Managers, Business Analysts, Architects and vendor partners and Participates in the infrastructure design and selection process

Used QualysGuard for vulnerability management on OS, applications and permissions.

Oversees the diagnosis, correction, health and well-being of the technical infrastructure

Defines processes, documentation and engineering diagrams for technical and operations support

Prioritizes, completes and oversees projects within budgetary and scheduling guidelines

Ensures issues are identified, tracked, reported on and resolved in a timely manner

Change management made through ITIL change management process.

Huntington Bank, Columbus OH Dec 2011 – May 2012

Windows and Exchange administrator

Project Description: Designing, deploying and managing client’s enterprise datacenter which includes Windows 2003 and 2008 server and Exchange server 2007/2010 messaging environment.

Responsibilities:

Installation configuration, implementation and administration of Windows 2003/R2 /2008/R2 and

Exchange servers both in production and non-production environment and Build out server infrastructure per application requirements.

Responsible for day-to-day management Windows servers and Exchange 2007/2010 servers with CCR and DAG, Cisco IronPort server, internal and external mail flow routing.

Troubleshooting Exchange server issues and outlook client issues.

Installing, configuring and managing MS .NET/SUN java web applications and web farms as per the client/customer requirement in IIS 6.5,7.0/7.5 and 8.0, 8.5 in load balanced environment and integrate them with Siteminder for SSO and SSL certificates.

Working on Active Directory Domain Services (AD DS) and all related technologies including DNS, DHCP, Group Policy, Groups, Security, NPS and networking

Build and maintain VMware vSphere and Hyper -V architecture products including ESX/ESXi, vCenter, vCops, vSphere Update Manager, and vCloud director.

Advance troubleshooting of critical end to end components that comprise the Virtualization infrastructure

Windows Power shell and exchange management shell for Windows and exchange for automation of repeated tasks.

Work with Audit/Compliance teams to install and maintain security updates and patches and server administration by SCOM.

PowerShell scripting for automation, management and report generating of windows server environment.

Following company process and ITIL processes for all IT incident, problem and Change management for any changes to be implemented in new or in existing environment.

Enforce Windows Server and Exchange server administration and security standards, policies and guidelines and develop and implement them as the needs are identified and prioritized

Manage change management through internal systems and supporting the servers ITIL process.

Maintain continuously updated documentation of key applications in order to facilitate the support and improvement of the platform.

Managing network of servers across LAN/WAN infrastructure

JPMorgan Chase, Columbus OH Mar 2010 – Dec 2011

Implementation Engineer/administrator

Project Description: Design, develop, and articulate solutions based on customer's strategic business and

Technical requirements. Provide specialized enterprise level project based support and management to remote IT departments for the Windows environments. Designs and implements Client and Server architecture to include hardware platforms, client applications, server services, Operating Systems, storage networks, and network equipment as it applies to enterprise infrastructure

Responsibilities:

Design, Installation, configuration, implementation and administration of Windows and UNIX/Linux guest OS servers for new projects in Development, Test and Production/DR environments in physical and VMware virtual environment. P2V migration and. OVA file export and import in VMware.

Installing, configuring and managing MS .NET/SUN web applications and web farms as per the client/customer requirement in IIS 6.0/6.5,7.0/7.5 in load balanced environment and integrate them with CA Siteminder for SSO and SSL certificates.

Creating new websites and configure the virtual directories/application and application pools as per the requirement.

Deployment of updated applications/software and patches and troubleshooting the issues while doing so.

Create a clean virtualized server (fresh install) in VMware and Hyper-V, create a virtual machine template, clones and use them to deploy VMs and managing them through vSphere client and vCops

Installation of OS in physical servers like HP blade servers as per the customer and project needs.

Design, configuring and administrating of web servers (IIS, apache) in a Datacenter environment for applications and integrate them with SSO and SSL.

Hands on engineering, and supporting experience with enterprise Citrix XenApp 6.5 environment.

Having a solid understanding of how NetScalers work in conjunction with Citrix technologies.

Configuration and Administration of routers. Active experience in Network LAN/WAN deployment, including IP Addressing, routing and troubleshooting.

Installation, configuration and administration of MS SQL failover clusters in Test, Development and Production/DR environments.

Installation and configuration of database clients, Symantec end Point clients, Tivoli, Symantec NetBackup clients.

Troubleshooting OS and other windows application issues and suggesting permanent solution for the improvement by implementing new tools and processes.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions (attached storage and SAN) as required.

PowerShell scripting for automation, management and report generating of windows server environment.

Enables the technical delivery of a set of projects and responsible for ensuring that infrastructure solutions adhere to technical standards

Worked closely with Infrastructure Engineers, Lead Project Managers, Business Analysts, Architects, vendor partners and Participates in the infrastructure design and selection process

Responsible for the quality of deliverables in terms of the technical design, implementation, testing and adherence to technical and Security compliance standards.

Works closely with application teams to define, frame and capture business needs

Oversees the diagnosis, correction, health and well-being of the technical infrastructure

Manages turnover of new servers to production during off-business hours and weekends.

Defines processes, documentation and engineering diagrams for technical and operations support

Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Change management made through ITIL change management process.

Verizon Data Services, Irving TX May 2008- Mar 2010

Sr. Systems Engineer

Project Description: Designing, deploying and managing client’s enterprise datacenter which includes Windows,

UNIX/Linux server and messaging environment which includes Exchange servers, SharePoint, Blackberry servers in a SAN environment. Evaluates, tests, recommends and deploys new/upgraded hardware, OS, network, and infrastructure applications, integrating with existing system configurations

Responsibilities:

Design, Installation configuration, implementation and administration of Windows servers and Exchange 2007 servers which are configured with CCR for high availability both in production and non-production environment and Build out server infrastructure per application requirements. P2V migration and. OVA file export and import in VMware.

Creating new websites and configure the virtual directories/application and application pools as per the requirement.

Deployment of updated applications/software and patches and troubleshooting the issues while doing so.

Responsible for day-to-day management Windows servers, Exchange servers and SQL servers

Responsible for installation, configuration and administration of IIS and apache servers for we b applications and integrate them with SSO and SSL.

Build and maintain VMware vSphere architecture products including ESX,/ESXi, vCenter, and vSphere.

Troubleshoot Window server and network issues and escalate as required.

Advance troubleshooting of critical end to end components that comprise the Virtualization infrastructure

Windows Power shell scripting for automation.

Work with Audit/Compliance teams to install and maintain security updates and patches and server administration by MOM/SCOM.

Backup and restoration using Tivoli Storage Manager (TSM)

Following company process and ITIL processes for all IT incident, problem and Change management for any changes to be implemented in new or in existing environment.

Enforce Windows Server administration and security standards, policies and guidelines and develop and implement them as the needs are identified and prioritized

Manage change management through internal systems and supporting the servers through peregrine ticketing system.

Maintain continuously updated documentation of key applications in order to facilitate the support and improvement of the platform

Interacting with the clients during daily product support calls and weekly about the status of the project,

Suggesting points to improve the messaging environment.

TCS India (Bank of America) May 2006- May 2008

Sr. Systems Engineer

Project Description: Participate in design, build, enhancement, and ongoing support of high availability Windows and Exchange and BES servers in enterprise environment. Manage multiple projects with demanding timelines. Identify, troubleshoot, resolve, and clearly communicate issues. Managing client’s Enterprise Windows and Exchange server environment spreads across multiple datacenter locations across the globe.

Responsibilities:

Installation configuration and administration of Windows 2000 and 2003/2003 R2 server.

Designing, configuration and administration of IIS web servers, Active Directory, DNS, DHCP, FSMO roles etc…

Designing, installation, configuration, migration and administration of Microsoft Exchange server 2003 and 2007 in multiple sites.

Creating new websites and configure the virtual directories/application and application pools as per the requirement.

Deployment of updated applications/software and patches and troubleshooting the issues while doing so.

(L2 and L3 support) of overseas clients which includes 180,000 mailboxes and more than 50,000 public folders in clustered environment.

Configuration and Administration of switches and routers. Active experience in Network LAN/WAN deployment, including IP Addressing, routing and troubleshooting.

Responsible for the administration of SharePoint portal server 2003 and Blackberry server

Batch and server configuration management. Server administration by using MOM 2005

Administration of Symantec Antivirus server and Trend micro control center.

Building virtual Server using VMware. Backup using VERITAS Netbackup

Coordinating offshore team with onsite clients. Arranging weekly meetings and attending daily operations meeting with customer.

Incident, problem, change and configuration management. Peregrine Trouble ticketing system

Wipro Technologies, India (Nestle) Jun 2005 – Apr 2006

Windows and Exchange Server Engineer

Project Description: Managing client’s enterprise Windows and Messaging network, including active directory (AD) server and domain architecture in production, test, and development environments.

Review, create and maintain logical and physical architectures and ensure they adhere to established standards.

Responsibilities:

Responsible for building, installing, and configuring Windows 2000/2003 servers, IIS servers,

Configuration and administration of Active Directory Services (ADS), DNS, DHCP.

Also responsible for day-to-day management and maintenance of multiple Microsoft Exchange servers in multiple sites including Exchange 5.5, 2000 and 2003 (L2 and L3 support) of overseas clients. Over 100,000 mailboxes and 30,000 public folders. Publishing of e-forms.

Administer and enforce security standards, controls and procedures for A/D domain and server access based on business and legal requirements protecting State's information from intentional or inadvertent destruction or unauthorized access. Review technical design and proposals for cost-effective solutions and communicate alternatives to business clients and/or analysts.

Installation, configuration and administration of Faxination server, Blackberry server, SMTP gateway and Anti-Spam server (Iron Mail server).

Backup and restoration using Tivoli Storage Manager (TSM)

Batch and server configuration management. Server administration by MOM 2005.

Administration of Symantec Antivirus server and Trend micro control center.

Incident, Problem, Change and Configuration Management (Peregrine ticketing system for ITIL process)

Sify Limited (Sun Chemicals, UK) May 2004 – Jun 2005

Windows System engineer

Project Description: Administer and Maintain Global Enterprise Level Messaging Systems. Provide third level operational support within messaging environment. Work closely with first and second level support teams to provide quality customer service.

To serve as the technical lead on projects by participating as project resource representing the messaging team. Train and develop junior team members in technical areas through one-on-one development. Identify, develop and document operational processes.

Responsibilities:

Installation, configuration and administration of Windows 2000/2003 Networks across US/UK client’s datacenters.

Designing, configuration and administration of Active Directory(AD), Group policy and file systems /DNS/WINS

Designing, configuration and administration of IIS servers, server clusters.

MS Exchange 5.5/2000 Administration (With X400 Connectors) and Managed more than 10,000 mail boxes

Trend Micro Interscan Messaging Security Suite(IMSS) Virus Wall and Mail Frontier Anti-spam server Administration

Patch Management by using Patch Link Software and Verities Backup Administration, System Administration by using Server Assist and UniCenter

Trend Micro Server Protect for Antivirus Management

ITIL Incident, Problem, Change and Configuration Management (through Touch paper ticketing system)

Vellore Institute of Technology (VIT University), India May 2001 - May 2004

Systems Engineer

Project Description: Responsible for the design and management of Active Directory and Exchange modules and revamp of the user interface.

Responsibilities:

Planning, installation, configuration, customization, optimization, integration and support for Microsoft Windows NT/2000/2003 Networks, Active Directory, Group policy and file systems.

Implementation and administration of DNS, WINS, DHCP, Web servers, Proxy Servers and domains.

Implementation, Installation and Administration of Microsoft Exchange 5.5/2000 Server on Windows NT 4.0/2000/ Handled 6000+ mailboxes

Configuration and Administration of routers. Active experience in Network LAN/WAN deployment, including IP Addressing, routing and troubleshooting.

Installation and configuration of different flavors of Linux/ UNIX server

Contact this candidate