Systems Engineer

Carlos Salvador

*** ******* **., *********, ** **363

Cell 408-***-****

****@*******.***

Senior Systems Engineer

Summary

Professional with over 12 years of experience in the computer industry as a Systems Engineer, Technical Specialist and support representative Background includes Exchange/ Active directory, user support, systems installation, repair, maintenance, troubleshooting, problem resolution, installation of structured wiring systems, and purchasing new equipment Proven record of success reducing down time and project time, increasing controls, and eliminating errors

Work History

Lowe's Home Improvement, Modesto, CA 2002 to Present

Flooring Sales Specialist

Experienced in merchandising, customer relations, and retail sales management

• Recommend flooring options and provide contract installations as well as design projects and supply customers with all necessary materials, taking orders and fulfilling them

• Highly regarded for consistently achieving superior sales results through formal company feedback

• With a high flow of customers consistently achieved high customer satisfaction ratings based on direct

customer feedback

• A highly dedicated professional with a track record for longevity and organizational loyalty in achieving

day -to-day/ year-to-year sales objectives

Sagent Technology, Mountain View, CA 2000 to 2002

Senior Systems Engineer

Worked with executive and senior level management Installed, configured, and supported Dell, Toshiba, HP, MAC laptop and desktop computers. Coordinated repairs and maintenance on printers, equipment and PC systems Installed workstations and software, and performed diagnostics on workstation peripherals

• Provided high level support to global Sagent employees, displaying courtesy and strong interpersonal skills in all employee interactions

• Provided thorough support and problem resolution for all employees

Page 2 – Carlos Salvador

BMC Software, San Jose, CA 1999 to 2000

Systems Support Engineer

Documented and executed maintenance procedures, including system upgrades, patch management and system backups

• Coordinated repairs and maintenance on printers, equipment, and PC systems

• Performed hardware Y2K compatibility tests and upgrades

• Provided day-to-day technology support for computer systems

Litton Applied Technology, San Jose, CA 1991 to 1999

IT Support Tech

Installed hardware, operating system software, and application software on workstations Ensured new software was Y2K compliant

• Performed troubleshooting of computer systems and related equipment

• Provided technical support to all departments on software and hardware issues

Education and Training

Modesto Junior College

Computer Network Technician GPA 4.0

Certification 2016

Microsoft Certification Training, Santa Clara, CA 2002

Windows 2000/ XP

Microsoft Certification Training, Santa Clara, CA 2001

Windows NT 4.0

HP Certification, Cupertino, CA 1999

HP Server Certification

Compaq, Apple, IBM, San Jose, CA 1995

Compaq, Apple, IBM Certification Training

HP, San Jose 1991

HP Printer Certification Training

Professional Training Center, Inc., San Jose, CA 1990

Certified LAN Technician

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