High School Computer Science
Resume:
RICHARD HIRALAL **** SW **TH Street
North Lauderdale, FL 33068
*********@*****.***
OBJECTIVE
To obtain a position with a stable and progressive company that will utilize my education, skills and experience.
SKILLS & ABILITIES
Excellent computer knowledge and building of hardware with networking skills
ACMT (Apple Certified Mac Technician), completed at Apple Inc. Cupertino, CA
Advanced software experience with Windows, Mac OS X, and iOS including repair and troubleshooting
Confident and pleasant customer interaction abilities
Skilled in video production with experience using Final Cut Pro X and Apple Motion
WORK EXPERIENCE
October 2011 – Present
Genius – Computer Technician Apple Inc.
Fort Lauderdale, FL
Resolving technical issues with customer devices such as Macs, iPhones, iPads, etc.
Explaining complex issues and troubleshooting procedures in a manner comprehensible by the average user
Managing support area by keeping team on time and productive
Performing hardware repairs
Teaching customers how to use their devices and new features
Training and mentoring new and current employees
October 2014 – Present
Co-Founder – Videographer – Editor
At The Crank, LLC
YouTube channel
Fort Lauderdale, FL
Recording video using DSLRs (Canon; Sony)
Experience using drone (DJI Phantom series)
Experience using motorized gimbals (DJI Ronin)
Editing video using Final Cut Pro X
Creating engaging videos by constructing interesting story lines
Experienced in documentarian-style content; Interviewing
August 2010 – October 2011 Best Buy Mobile
Wireless Sales Consultant Margate, FL
Selling accessories and and extended service plans
Explaining thoroughly all benefits and features of hardware and software
Activating and upgrading wireless accounts for multitude of wireless carriers.
Educating customers on products and troubleshooting issues
EDUCATION
Florida Atlantic University, current BS, Computer Science
Coral Springs High School, 2008 High School Diploma, 2008
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