Presales Engineer
Resume:
Wesley G. Chen
**** ******* **. ********, ** ****0
626-***-**** *************@*****.***
PROFESSIONAL EXPERIENCE
Presales Engineer Long Beach, CA
Laserfiche Jun 2015 – Nov 2016
Led requirements gathering meetings to solve customer issues relating to business process automation
Analyzed client environments to provide effective solution recommendations
Designed and delivered proof of concept demonstrations showcasing product capabilities
Generated reports to assist the sales team with daily operations
Produced business process documentation to improve internal project management
Supported the sales team in closing business as the primary technical resource
Created and taught courses to enable customers to maximize their software utility
Spearheaded the redesign of the company’s online certification program
Conducted weekly webinars to provide distributors with troubleshooting assistance and best practice recommendations
Claims Specialist Glendale, CA
Liberty Mutual Insurance Oct 2014 – Jun 2015
Participated in the problem-solving initiative by identifying and documenting process bottlenecks
Constructed detailed action plans to communicate the broader case strategy and to direct business units in the company
Conducted comprehensive interviews with stakeholders to develop strong narratives that help speed up the claims resolution process
Strategically built and negotiated cases in favor of reducing settlement costs to the company
Presented case summaries to policyholders to discuss case strategies and provide reassurance EDUCATION
Bachelor of Science in Managerial Economics Davis, CA Minor in Communications Jun 2013
Minor in Philosophy with an Emphasis on Logic
University of California, Davis
Skills
Versed in Microsoft Office, Microsoft Dynamics CRM and Microsoft SQL
Strong technical presentation skills
Extensive experience creating workflows and improving processes
Experience in a scrum-style daily standup environment
Excellent verbal and written communication skills
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