Customer Service Medical

Active Listening Social Perceptiveness

Customer and Personal Service Cler ical

Active Learning Time Management

Judgment and Decision Making Troubleshooting

Feb 2015-Nov 2016

Reading, PA

Jun 2014-Nov 2015

Brogue, PA

Heather L. Benner Mattson

Professional Summary

Energetic, outgoing and self-motivated Mother of five returning to the work force after managing a family and working from home for 15 years! I am ready to apply all of my educational, work and life experiences to a new career outside of my home.

Skills

Experience

Receptionists and Information Clerks

Kline Process Systems, Inc.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to customers, using computer, mail, or facsimile machine.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, travel vouchers, or other documents.

Gathered receipts, organized and verified authenticity and prepared expense reports for employees.

Submitted checks for deposit.

Reconciled company credit cards.

Managed AR/AP using Solomon.

Crew Member, 3rd shift

Rutters, Inc.

Customer Service, Use of cash register, balancing cash draw, end of business day reports, receiving product and checking in vendors 621 W. James St., Honey Brook, PA 19344

**********@***.***

Ph: 484-***-****

Jun 2000-Aug 2015

Paoli, PA

Jul 1994-Jun 1999

Lancaster, PA

Certified in food safety, maintaining kitchen equipment, preparing food, receiving product and checking in vendors

Consultant

blueplate minds, Inc.

Responsible for generating weekly invoices using Microsoft Office Access. Responsible for maintaining spreadsheets in Microsoft Excel. Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Mail newsletters, promotional material, or other information Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Medical Assistant

Lancaster General Medical Group

Record patients' medical history, vital statistics, or information such as test results in medical records.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Authorize drug refills and provide prescription information to pharmacies. Clean and sterilize instruments and dispose of contaminated supplies. Prepare and administer medications as directed by a physician. Show patients to examination rooms and prepare them for the physician. Explain treatment procedures, medications, diets, or physicians' instructions to patients.

Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures. Perform routine laboratory tests and sample analyses. Contact medical facilities or departments to schedule patients for tests or admission.

Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

Change dressings on wounds.

Set up medical laboratory equipment.

Jun 1994

Philadelphia, PA

Jun 1993

Downingtown, PA

Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Greet and log in patients arriving at office or clinic. Education

Medial Assistant

Thompson Institute

Received Honor Roll throughout the program.

High School Diploma

Downingtown Senior High School

Community Service

Chanceford Elementary PTO-

Clearview Elementary PTO

David John Hayes Scholarship Fund

David Sidekick's

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