Information Technology Manager

MICHAEL K. HOLLAND, MBA, PMP, CPM, CPMM, ITIL

**** **** **** ******* ********, Georgia 30066 770-***-**** ************@*****.***

SUMMARY

Accomplished Information Technology Professional with expertise in leading both distributed and centralized teams. Proven success running teams with tactical and operational objectives as well as those focused on strategic planning or emerging technologies. Educated at Coles Graduate School of Business at Kennesaw State University in Business Information Systems Management. Areas of expertise include:

Team Building & Leadership

Employee Development

Employee Coaching

Project Management (PMP)

Vendor Management

Vendor Negotiation

Product Management (CPM)

Service Catalog/ITIL

Escalation Management

PROFESSIONAL EXPERIENCE

MCKESSON CORPORATION 2006 – 2016

Director – Desktop Engineering, Corporate Information Technology (2010 – 2016). Led a team of desktop engineers, project managers and a PC Depot team delivering desktop solutions, electronic software distribution and end point management for a Fortune 15 company. Team accomplishments include:

Developing and implementing companywide upgrade solutions for Office 2007, Windows 7 and IE11.

Created a companywide electronic software distribution, patch management using Radia/HP CAE

Provided engineering solutions for two companywide changes in hardware vendor.

Senior Director – Shared Services Management, Corporate Information Technology (2008 – 2010)

Lead a team of seasoned IT professionals focused on strategic planning, business analysis, IT governance, vendor management and the development/running of a Service Catalog. Team created and deployed a product lifecycle process that was core to the CIT Transformation. Partnering with other McKesson organizations the team helped to create a Strategic Vendor Management program.

Director – Product Management, Corporate Information Technology (2006 – 2008)

Program managed the development and rollout of an ITIL compliant Service Catalog which presented IT services in business terms showing business value. Played a pivotal role in the creation of the Corporate IT Product Management team and the use of unit cost and cost drivers for services “sold” by CIT to business unit customers. Represented McKesson speaking about this work at key professional conferences.

HEWLETT-PACKARD COMPANY 1980 – 2005

IT Senior Manager - Strategic Technology & Planning, Managed Services (2003 – 2005)

Managed a team of senior project managers and software developers focused on strategic engineering and emerging technologies in support of HP’s Adaptive Enterprise Solutions. This team created an automated server provisioning solution and established a program for use of what was then cutting edge virtual machine technology. Work of this team resulted in patent applications adding to HP’s intellectual property.

IT Department Manager – Infrastructure Strategic Engineering, Corporate IT (2000 – 2003)

Managed a team of research engineers and project managers whose focus was inventing the future information technology infrastructure for HP through the introduction of new inventions as well as through disruptive business ideas and technologies. Collaborated with partners from universities, HP Labs, HP divisions, vendors and other researchers. Team outputs were patent applications, internal white papers, published papers, proof of concept demonstrations, conference presentations, presentations to top HP management and similar activities designed to showcase the research of the team.

Alliance Manager – Consumer Portfolio Team, E:BIS – Corporate IT (1999 – 2000).

Managed vendor relationships and software contracts owned by the Corporate Information Technology, Consumer Portfolio Team (CPT). Selected vendors, negotiated contracts and provided consulting to leaders of key company initiatives. Managed all CPT vendor contracts (over $25 million annually). Selected new products useful to HP Consumer (client) Portfolio and developed vendor relationships.

IT Team Manager, Financial Service Center, Atlanta Business Center, Atlanta, GA (1996 – 1999). Managed a team of IT professionals involved in the technical support of Financial, Personnel and Payroll applications used by the HP Americas Field Operations. Managed the application split project for the spin-off of Agilent Technologies. Managed a project to update/test over 100 applications for an error free Y2K

Test Lab Manager / IT Project Manager, Technology Solutions Lab, Atlanta, GA (1991 – 1996).

Managed projects to identify, test and implement IT products for use by the HP Americas field operations. Negotiated purchase agreements and contracts with vendors saving HP over $5 million. Created and managed a test lab facility used by 16 HP engineers.

Solutions Integration Specialist, Region IT, Southern Sales Region HQ, Atlanta, GA (1990 – 1991)

Created and managed the Centralized Call Management (CCM) test suite. Developed the CCM consolidation strategy and managed the project to centralize call management from 25 sites to one.

Senior Systems / Business Analyst, Product Support Division, Mountain View, CA (1987 – 1990).

Worked as a part of a small cross functional team that was created to break HP into the multivendor support business by winning large competitive bids and developing third party partnerships. Solved data exchange issues with partners. Managed software development projects with external partners.

Region Systems Administrator, Midwest Sales Region, Rolling Meadows, IL (1984 – 1987)

Served as Region contact interfacing with other regions, development labs, U.S. Field Operations headquarters and Product Support Division. Defined specifications for developing, improving, and replacing systems. Established procedures for system conversion, testing and integrity.

Customer Engineer, Midwest Sales Region, Rolling Meadows, IL (1980 – 1984). Repaired and calibrated electronic equipment. Communicated product safety and reliability concerns to HP divisions. Resolved warranty issues and customer issues.

MILITARY

UNITED STATES COAST GUARD AVIATION - SEARCH AND RESCUE

First Class Aviation Electronics Technician (AT1-E6) Trained in Avionics, Emergency Medicine and helicopter maintenance. Flew Search and Rescue (SAR) missions as Air Crewman/Emergency Medical Technician (EMT). Received the Air Medal and other awards for life saving operations.

EDUCATION AND CERTIFICATION

Master of Business Administration (MBA), Business Information System Management

Kennesaw State University, Coles School of Business, Kennesaw, GA

Bachelor of Science (BS), Psychology and Mathematics, Central Michigan University, Mount Pleasant, MI

Associate of Science (AS), Engineering, William Rainey Harper College, Palatine, IL

Project Management Professional (PMP) - Project Management Institute (PMI)

Certified Product Manager (CPM) and Certified Product Marketing Manager (CPMM) - Association of International Product Marketing & Management (AIPMM)

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